Senior Loan Service Representative
Austin Telco Federal Credit Union, Austin, TX, United States
Senior Loan Service Representative
– Research | Location: 11149 Research Blvd, Austin, TX 78759 | Schedule: Monday – Friday 8:00AM - 4:30PM
Austin Telco Federal Credit Union is seeking a detail-driven and member-focused
Senior Loan Service Representative
to support consumer lending operations, ensure accurate loan processing, and deliver exceptional service. This role is ideal for someone who thrives in a collaborative lending environment and is passionate about accuracy, compliance, and helping members achieve their financial goals.
What You'll Do: Loan Processing & Member Support
Process consumer loan applications, credit reports, and supporting documentation
Assist members in person and by phone with loan inquiries, closings, and servicing needs
Handle loan funding, advances on lines of credit and Visa cards, and lien/title releases
Provide overrides and account assistance to staff as needed
Resolve complex member issues with professionalism, empathy, and sound judgment
Ensure consistent, high-quality service delivery across all lending touchpoints
Operational Excellence
Audit completed loan files for accuracy and completeness
Ensure lending policies, procedures, and regulatory requirements are followed
Maintain accurate documentation and uphold compliance standards
Support operational needs and collaborate with leadership and other departments
Identify and help resolve process gaps to improve efficiency and service quality
Protect members and the credit union from errors, fraud, and compliance risk
Team Support & Development
Serve as a lending resource for staff in the absence of management
Provide guidance on loan procedures, systems, and documentation requirements
Assist in onboarding and training new team members as needed
Foster a positive, collaborative, and member-focused lending culture
Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation
Requirements What You Bring:
High school diploma required
Minimum 3 years of consumer lending experience in a financial institution
Bilingual in Spanish and English (written and verbal)
Strong understanding of lending policies, procedures, and systems
Excellent communication, organizational, and problem-solving skills
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Word and Excel
Strong attention to detail and commitment to member service excellence
Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
Community Engagement: Volunteer opportunities and credit union-sponsored events.
A supportive, mission-driven culture that puts people first
Additional Requirements: Good credit standing (verified prior to interview) Successful background check and drug screening upon offer
#J-18808-Ljbffr
– Research | Location: 11149 Research Blvd, Austin, TX 78759 | Schedule: Monday – Friday 8:00AM - 4:30PM
Austin Telco Federal Credit Union is seeking a detail-driven and member-focused
Senior Loan Service Representative
to support consumer lending operations, ensure accurate loan processing, and deliver exceptional service. This role is ideal for someone who thrives in a collaborative lending environment and is passionate about accuracy, compliance, and helping members achieve their financial goals.
What You'll Do: Loan Processing & Member Support
Process consumer loan applications, credit reports, and supporting documentation
Assist members in person and by phone with loan inquiries, closings, and servicing needs
Handle loan funding, advances on lines of credit and Visa cards, and lien/title releases
Provide overrides and account assistance to staff as needed
Resolve complex member issues with professionalism, empathy, and sound judgment
Ensure consistent, high-quality service delivery across all lending touchpoints
Operational Excellence
Audit completed loan files for accuracy and completeness
Ensure lending policies, procedures, and regulatory requirements are followed
Maintain accurate documentation and uphold compliance standards
Support operational needs and collaborate with leadership and other departments
Identify and help resolve process gaps to improve efficiency and service quality
Protect members and the credit union from errors, fraud, and compliance risk
Team Support & Development
Serve as a lending resource for staff in the absence of management
Provide guidance on loan procedures, systems, and documentation requirements
Assist in onboarding and training new team members as needed
Foster a positive, collaborative, and member-focused lending culture
Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation
Requirements What You Bring:
High school diploma required
Minimum 3 years of consumer lending experience in a financial institution
Bilingual in Spanish and English (written and verbal)
Strong understanding of lending policies, procedures, and systems
Excellent communication, organizational, and problem-solving skills
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Word and Excel
Strong attention to detail and commitment to member service excellence
Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
Community Engagement: Volunteer opportunities and credit union-sponsored events.
A supportive, mission-driven culture that puts people first
Additional Requirements: Good credit standing (verified prior to interview) Successful background check and drug screening upon offer
#J-18808-Ljbffr