Mortgage Servicing Specialist
Xtend, Grand Rapids, MI, United States
Mortgage Servicing Associate
Description
Xtend is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients. This role is responsible for processing mortgage payments, escrow transactions, investor reporting and end‑of‑month balancing while ensuring accuracy, compliance and excellent service.
What You’ll Do
Process daily mortgage payments and deposits
Handle escrow disbursements (taxes, insurance, PMI)
Post payments and process sold loan activity
Complete month‑end participation processing and balancing
Communicate with credit unions via Zendesk, email and phone
Maintain accuracy, confidentiality and compliance
What You Bring
High school diploma or equivalent required
1+ year mortgage servicing experience preferred
Self‑motivated, organized and able to manage multiple tasks in a fast‑paced environment
Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong attention to detail and data entry skills
Excellent written and verbal communication
Ability to handle confidential financial information
CU*BASE experience preferred
Able to make sound decisions and use good judgment when handling challenges
Discreet and able to handle confidential information appropriately
Reliable with regular and predictable attendance
Positive, professional and team‑oriented in all interactions
Able to communicate effectively with diverse audiences in person, over the phone and in virtual settings
Why You’ll Love Working With Us
Opportunity to support credit unions nationwide and make a meaningful impact for members
A collaborative environment aligned with cooperative values
Continuous learning through hands‑on experience with CU*BASE and industry‑leading tools
Unlimited growth potential
About Xtend Xtend is a Credit Union Service Organization (CUSO) that is owned by its credit union clients. We offer a multitude of services to these credit unions that allow them to serve their members including bookkeeping, back‑office support and contact center services. Join us and help advance a mission‑driven cooperative culture built on innovation and industry leadership!
Xtend is an Equal Opportunity Employer.
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Xtend is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients. This role is responsible for processing mortgage payments, escrow transactions, investor reporting and end‑of‑month balancing while ensuring accuracy, compliance and excellent service.
What You’ll Do
Process daily mortgage payments and deposits
Handle escrow disbursements (taxes, insurance, PMI)
Post payments and process sold loan activity
Complete month‑end participation processing and balancing
Communicate with credit unions via Zendesk, email and phone
Maintain accuracy, confidentiality and compliance
What You Bring
High school diploma or equivalent required
1+ year mortgage servicing experience preferred
Self‑motivated, organized and able to manage multiple tasks in a fast‑paced environment
Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong attention to detail and data entry skills
Excellent written and verbal communication
Ability to handle confidential financial information
CU*BASE experience preferred
Able to make sound decisions and use good judgment when handling challenges
Discreet and able to handle confidential information appropriately
Reliable with regular and predictable attendance
Positive, professional and team‑oriented in all interactions
Able to communicate effectively with diverse audiences in person, over the phone and in virtual settings
Why You’ll Love Working With Us
Opportunity to support credit unions nationwide and make a meaningful impact for members
A collaborative environment aligned with cooperative values
Continuous learning through hands‑on experience with CU*BASE and industry‑leading tools
Unlimited growth potential
About Xtend Xtend is a Credit Union Service Organization (CUSO) that is owned by its credit union clients. We offer a multitude of services to these credit unions that allow them to serve their members including bookkeeping, back‑office support and contact center services. Join us and help advance a mission‑driven cooperative culture built on innovation and industry leadership!
Xtend is an Equal Opportunity Employer.
#J-18808-Ljbffr