Representative II, Customer Order Management
Cardinal Health, Albany, NY, United States
What Customer Order Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Job Summary
Responsible for providing the Cardinal Health’s internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market. Responsibilities
Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns) Processes customer purchase orders Maintains operations by following policies & procedures Maintains customers confidence and protects operations by keeping information confidential Contributes to team effort by accomplishing related results as needed Adheres to departmental service levels and KPIs Adapts to new assignments and working in a fast‑pace changing environment Identifies opportunities for continued process improvement Assists with training new employees as needed Qualifications
1-3 years of experience, preferred High School Diploma, GED or equivalent work experience, preferred Strong communication and organizational skills Location
Remote M‑F from 9:00 am‑6:00 pm CST What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with supervisor or senior peers on complex and unusual problems Remote Details
You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following: Maintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15 Mbps (megabyte per second) Upload speed of 5 Mbps (megabyte per second) Ping Rate Maximum of 30 ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Compensation
Anticipated hourly range: $15.70 per hour - $22.50 per hour Bonus eligible: No Benefits
Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401(k) savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short‑ and long‑term disability coverage Work‑Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 05/08/2026. If interested in opportunity, please submit your application as soon as possible. EEO Statement
Candidates who are back‑to‑work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Job Summary
Responsible for providing the Cardinal Health’s internal and external customers with an exceptional experience by phone. Our front line phone support agents are our first point of contact to assist customers to place orders and handle inquiries. Inbound volumes are fluent based on demand in the market. Responsibilities
Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns) Processes customer purchase orders Maintains operations by following policies & procedures Maintains customers confidence and protects operations by keeping information confidential Contributes to team effort by accomplishing related results as needed Adheres to departmental service levels and KPIs Adapts to new assignments and working in a fast‑pace changing environment Identifies opportunities for continued process improvement Assists with training new employees as needed Qualifications
1-3 years of experience, preferred High School Diploma, GED or equivalent work experience, preferred Strong communication and organizational skills Location
Remote M‑F from 9:00 am‑6:00 pm CST What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with supervisor or senior peers on complex and unusual problems Remote Details
You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following: Maintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15 Mbps (megabyte per second) Upload speed of 5 Mbps (megabyte per second) Ping Rate Maximum of 30 ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Compensation
Anticipated hourly range: $15.70 per hour - $22.50 per hour Bonus eligible: No Benefits
Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401(k) savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short‑ and long‑term disability coverage Work‑Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 05/08/2026. If interested in opportunity, please submit your application as soon as possible. EEO Statement
Candidates who are back‑to‑work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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