Customer Service Representative
TransPerfect Connect, El Paso, TX, United States
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Full‑time with benefits: award‑winning benefits package, medical/dental, 401(k), PTO and much more!
Newly renovated corporate office in the Phoenix Ahwatukee area
State‑of‑the‑art game room
Superior employee engagement program
Location:
1015 Belvidere St., El Paso, TX 79912
Responsibilities Customer Service Representatives are responsible for processing in‑bound calls with third‑party clients and displaying great customer service skills to ensure the highest level of customer satisfaction. The CSR manages calls for a Third‑Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.
Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects
Communicate effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalate calls as needed
Document all calls appropriately and follow all procedures as dictated by policy and procedures
Conduct themselves in a professional manner at all times – adhere to structured internet rules and regulations on the call center floor
Work continuously toward professional development, increasing knowledge of cases and projects that the client handles, and use downtime productively
Maintain reliable attendance, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team supervisor
Attend all scheduled training as required
Accomplish other general tasks as required or necessary
Qualifications
High School Diploma or General Equivalency Diploma required; 18 years or older
6 months – 1 year of customer service experience, call‑center experience, or desktop applications experience
Typing 35–40 WPM
Schedule flexibility
Effective communication and literacy skills; ability to read scripted responses naturally, with confidence and accuracy
Ability to deal with customers from diverse backgrounds
Excellent computer skills with quick and accurate typing, ability to open several applications at once and review documents with attention to detail and accuracy
Quality customer service skills
Ability to handle escalated calls with empathy and professionalism
Decision‑making and problem‑solving skills
Excellent time‑management skills
TransPerfect Connect (TPC)
is the world's leading provider of remote interpreting solutions, including over‑the‑phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call‑center services. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
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Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Full‑time with benefits: award‑winning benefits package, medical/dental, 401(k), PTO and much more!
Newly renovated corporate office in the Phoenix Ahwatukee area
State‑of‑the‑art game room
Superior employee engagement program
Location:
1015 Belvidere St., El Paso, TX 79912
Responsibilities Customer Service Representatives are responsible for processing in‑bound calls with third‑party clients and displaying great customer service skills to ensure the highest level of customer satisfaction. The CSR manages calls for a Third‑Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.
Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects
Communicate effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalate calls as needed
Document all calls appropriately and follow all procedures as dictated by policy and procedures
Conduct themselves in a professional manner at all times – adhere to structured internet rules and regulations on the call center floor
Work continuously toward professional development, increasing knowledge of cases and projects that the client handles, and use downtime productively
Maintain reliable attendance, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team supervisor
Attend all scheduled training as required
Accomplish other general tasks as required or necessary
Qualifications
High School Diploma or General Equivalency Diploma required; 18 years or older
6 months – 1 year of customer service experience, call‑center experience, or desktop applications experience
Typing 35–40 WPM
Schedule flexibility
Effective communication and literacy skills; ability to read scripted responses naturally, with confidence and accuracy
Ability to deal with customers from diverse backgrounds
Excellent computer skills with quick and accurate typing, ability to open several applications at once and review documents with attention to detail and accuracy
Quality customer service skills
Ability to handle escalated calls with empathy and professionalism
Decision‑making and problem‑solving skills
Excellent time‑management skills
TransPerfect Connect (TPC)
is the world's leading provider of remote interpreting solutions, including over‑the‑phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call‑center services. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
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