Customer Service Rep - Counter Sales
Louisville Tile, Frankfort, KY, United States
Description
Louisville Tile of Cincinnati is seeking a Customer Service Representative for inside counter sales. A Customer Service Representative (CSR) is responsible for maintaining and building relationships with customers. They are the initial impression of the Company and exemplify the customer service standards set by the Company. The CSR handles customer inquiries, complaints, and requests, and provides information about products and services. They also assist customers with technical issues, troubleshoot problems, and process orders. CSRs may also be responsible for revitalizing dormant accounts, upselling products and services, and meeting sales targets. Strong communication and customer service skills, as well as experience in a similar role, are typically required for this position. The CSR must maintain a strong and collaborative relationship with the Warehouse team. CSR must become highly proficient in the utilization and implementation of the Company technology platform including the ERP, Salesforce, order entry systems, and other technology. The CSR can be utilized as Showroom support but will offer support to the entire branch including outside sales representatives. This is a
on-site
full-time M-F
position with pay starting at
$20.00 per hour . Applicants must pass a post-offer drug screen and background check.
Benefits Offered:
Paid volunteer time off
401(k) with employer match after 30 days
Benefits after 30 days
Employer paid: life insurance, long term disability, and employee assistance program
7 paid holidays and a floating holiday
Requirements Customer Service Rep Qualifications:
3+ years of customer service experience
High School Diploma or equivalency required, college preferred
Proficiency in Microsoft Office products
Customer Service Rep Desired Skills:
Understanding the importance of image and presentation as a company ambassador
Demonstrated willingness to learn about tile and installation materials
Must be highly proactive
Strong communication skills and pleasant positive attitude
Is committed to strong written and oral communication and interpersonal skills
Demonstrates a desire to thrive in a fast-paced and dynamic work environment
Is agile to adapt to changing processes and technology
Provides focus and commitment with respect to attention to detail
Enjoys and is successful with problem-solving initiatives
Demonstrates a passion for delivering stellar client services
Industry experience and market knowledge
Initiative towards career growth
The main duties of a Customer Service Representative (CSR) include:
Providing Exceptional Customer Service
Responding to customer inquiries, complaints, and requests in a timely and professional manner.
Providing information about products and services to customers.
Assisting customers with technical issues and troubleshooting problems.
Processing orders and handling returns or exchanges.
Upselling products and services to customers including total knowledge of the Pro Shop.
Proactively working on customer development including reactivating dormant or waning customer relationships
Meeting sales targets and goals by building a viable book of business.
Maintaining accurate records of customer interactions and transactions.
Resolving customer complaints and ensuring customer satisfaction.
Act as a partner with the outside sales team to provide support for customer inquiries, follow-up questions, and order inquiries.
Keeping current with new products, services, and promotions to better serve customers.
Following up with customers to ensure their satisfaction and resolve any outstanding issues.
Communicating with customers through a variety of channels such as phone, email, and chat.
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Louisville Tile of Cincinnati is seeking a Customer Service Representative for inside counter sales. A Customer Service Representative (CSR) is responsible for maintaining and building relationships with customers. They are the initial impression of the Company and exemplify the customer service standards set by the Company. The CSR handles customer inquiries, complaints, and requests, and provides information about products and services. They also assist customers with technical issues, troubleshoot problems, and process orders. CSRs may also be responsible for revitalizing dormant accounts, upselling products and services, and meeting sales targets. Strong communication and customer service skills, as well as experience in a similar role, are typically required for this position. The CSR must maintain a strong and collaborative relationship with the Warehouse team. CSR must become highly proficient in the utilization and implementation of the Company technology platform including the ERP, Salesforce, order entry systems, and other technology. The CSR can be utilized as Showroom support but will offer support to the entire branch including outside sales representatives. This is a
on-site
full-time M-F
position with pay starting at
$20.00 per hour . Applicants must pass a post-offer drug screen and background check.
Benefits Offered:
Paid volunteer time off
401(k) with employer match after 30 days
Benefits after 30 days
Employer paid: life insurance, long term disability, and employee assistance program
7 paid holidays and a floating holiday
Requirements Customer Service Rep Qualifications:
3+ years of customer service experience
High School Diploma or equivalency required, college preferred
Proficiency in Microsoft Office products
Customer Service Rep Desired Skills:
Understanding the importance of image and presentation as a company ambassador
Demonstrated willingness to learn about tile and installation materials
Must be highly proactive
Strong communication skills and pleasant positive attitude
Is committed to strong written and oral communication and interpersonal skills
Demonstrates a desire to thrive in a fast-paced and dynamic work environment
Is agile to adapt to changing processes and technology
Provides focus and commitment with respect to attention to detail
Enjoys and is successful with problem-solving initiatives
Demonstrates a passion for delivering stellar client services
Industry experience and market knowledge
Initiative towards career growth
The main duties of a Customer Service Representative (CSR) include:
Providing Exceptional Customer Service
Responding to customer inquiries, complaints, and requests in a timely and professional manner.
Providing information about products and services to customers.
Assisting customers with technical issues and troubleshooting problems.
Processing orders and handling returns or exchanges.
Upselling products and services to customers including total knowledge of the Pro Shop.
Proactively working on customer development including reactivating dormant or waning customer relationships
Meeting sales targets and goals by building a viable book of business.
Maintaining accurate records of customer interactions and transactions.
Resolving customer complaints and ensuring customer satisfaction.
Act as a partner with the outside sales team to provide support for customer inquiries, follow-up questions, and order inquiries.
Keeping current with new products, services, and promotions to better serve customers.
Following up with customers to ensure their satisfaction and resolve any outstanding issues.
Communicating with customers through a variety of channels such as phone, email, and chat.
#J-18808-Ljbffr