Ambassador
Museum of the Bible, Washington, District of Columbia, United States
Museum of the Bible offers a competitive salary and benefits package, including:
Paid time off
Six paid holidays
Four floating holidays of employee’s choice
401(k) plan that is 100% vested after 1,000 hours of service
Health, dental, and vision insurance
STD, LTD, and life insurance that is paid by Museum of the Bible
Our driving mission is to invite all people to engage with the Bible through our collections, exhibits, research and educational initiatives, as well as media, publications, and performances in our World Stage Theater. In 2017, Museum of the Bible opened its 430,000-square-foot non-profit museum in the heart of our nation’s capital. Our traveling exhibits have appeared nationwide and around the globe. We also support education at all levels through children’s programs, high school and college curricula, and adult education, as well as scholarship and academic research through our Scholars Initiative.
Our Culture Museum of the Bible offers a highly challenging and profoundly meaningful work environment where every team member is unified around our unique and global mission. Our museum bridges the ancient and the modern—from a Babylonian brick dating to around 580 BC to the latest technology in our immersive surround‑sound theater. Our team spans a wide range of careers, from seasoned professionals to new graduates and interns.
With new leadership in place, it’s an exciting time to work at the museum as we plan for the future. As the museum grows, we provide employees the opportunity to develop their expertise and careers, along with friendships and fun. We all hope to move our lives from success to significance—and we do that daily at Museum of the Bible.
Our Work We offer a wide variety of career opportunities, ranging from highly specialized curators and scholars to cutting‑edge technology and media experts. You may work with global dignitaries and VIPs in Hospitality, or with curious children in Education. Or you can take your career in all these directions over time.
The museum is located in Southwest DC, on the Federal Center SW Metro stop. Our official headquarters is in Oklahoma City, Oklahoma (on the Hobby Lobby campus). Most of our positions are in these two locations, but some may be remote.
Museum of the Bible supports the professional development of college and university students by playing an integral role in experiential learning. We offer internships to students from various academic backgrounds, giving them the opportunity to gain hands‑on experience.
Date: 04/09/2026
Location: Museum of the Bible, Washington D.C.
Job Title: Ambassador, Guest Relations
Employment Status: Full time permanent
FLSA: Non-Exempt
Salary: 25.00 / hour
Position Summary The role of the Ambassador is to maximize the guest experience by providing the highest level of customer service and dedicated Museum information to guests on each assigned floor. This includes, but is not limited to, greeting, promoting membership and providing a museum orientation to all guests. The Ambassador will assist GR leadership with guest inquiries, comments, and concerns. He/she will be empowered to resolve issues and provide service recovery as needed, ensuring that best customer service practices and company policies are always adhered to. This is a highly visible role for our guests, VIPs, and our Guest Relations team.
Duties & Responsibilities The Ambassador is tasked with delivering top‑notch customer service, thereby helping to create a 5-star culture. He/she will serve as the primary MOTB representative and steward of the guest experience on our Museum floors and must be willing to work weekends on a rotating schedule.
Consistent with “The Core 4” standards (1. Make eye contact. 2. Smile. 3. Speak enthusiastically 4. Stay connected) the Ambassador will maximize the guest experience by:
Creating and providing both the initial & final warm welcome & farewell during the guests’ visit
Assisting with inquiries and directing & escorting guests with the highest hospitality standards, as the situation requires
Enhancing the guest experience by promoting memberships and upsell opportunities
Serving as the lead floor “supervisor” and coordinating relevant interdepartmental requirements as needed for operational oversight
Overseeing the overall upkeep and hygiene of the assigned floors; coordinating as needed with facilities and housekeeping teams to ensure optimal cleanliness and maintenance standards
Taking the lead, as directed, in coordinating protocols on assigned floors in emergency situations in line with MOTB standard operating procedures
Being trained as a docent to possess strong knowledge of museum content & exhibitions and provide guided experiences for guests to enhance their visit
Managing guest service lapses as they arise, consistent with MOTB’s service resolution standards, centered on creating an excellent total experience
Possessing the technical and operating knowledge of all museum attractions in order to ensure the smooth operation of each attraction
Being proficient with the MOTB ticket platform, in order to sell tickets and memberships
Consistently providing genuine, impromptu acts of kindness for guests that create memorable and differentiating experiences
Other duties as assigned
Qualifications & Requirements Knowledge
Bachelor’s degree in museum studies/hospitality, history, education, or equivalent experiential learning strongly preferred
1‑2 years of museum experience preferred
Skills / Core Competencies
Extraordinary customer service skills
Excellent verbal communication skills – must be an outgoing “people person”
Excellent organizational skills with high attention to detail
Basic computer literacy (Outlook, Word, Excel)
Abilities / Attributes
Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible
Must be able to work weekends as well as evenings & holidays as needed
Must have seven‑day availability to work scheduled rotation
Stand for extended periods of time and lift 30 lbs
As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests
#J-18808-Ljbffr
Paid time off
Six paid holidays
Four floating holidays of employee’s choice
401(k) plan that is 100% vested after 1,000 hours of service
Health, dental, and vision insurance
STD, LTD, and life insurance that is paid by Museum of the Bible
Our driving mission is to invite all people to engage with the Bible through our collections, exhibits, research and educational initiatives, as well as media, publications, and performances in our World Stage Theater. In 2017, Museum of the Bible opened its 430,000-square-foot non-profit museum in the heart of our nation’s capital. Our traveling exhibits have appeared nationwide and around the globe. We also support education at all levels through children’s programs, high school and college curricula, and adult education, as well as scholarship and academic research through our Scholars Initiative.
Our Culture Museum of the Bible offers a highly challenging and profoundly meaningful work environment where every team member is unified around our unique and global mission. Our museum bridges the ancient and the modern—from a Babylonian brick dating to around 580 BC to the latest technology in our immersive surround‑sound theater. Our team spans a wide range of careers, from seasoned professionals to new graduates and interns.
With new leadership in place, it’s an exciting time to work at the museum as we plan for the future. As the museum grows, we provide employees the opportunity to develop their expertise and careers, along with friendships and fun. We all hope to move our lives from success to significance—and we do that daily at Museum of the Bible.
Our Work We offer a wide variety of career opportunities, ranging from highly specialized curators and scholars to cutting‑edge technology and media experts. You may work with global dignitaries and VIPs in Hospitality, or with curious children in Education. Or you can take your career in all these directions over time.
The museum is located in Southwest DC, on the Federal Center SW Metro stop. Our official headquarters is in Oklahoma City, Oklahoma (on the Hobby Lobby campus). Most of our positions are in these two locations, but some may be remote.
Museum of the Bible supports the professional development of college and university students by playing an integral role in experiential learning. We offer internships to students from various academic backgrounds, giving them the opportunity to gain hands‑on experience.
Date: 04/09/2026
Location: Museum of the Bible, Washington D.C.
Job Title: Ambassador, Guest Relations
Employment Status: Full time permanent
FLSA: Non-Exempt
Salary: 25.00 / hour
Position Summary The role of the Ambassador is to maximize the guest experience by providing the highest level of customer service and dedicated Museum information to guests on each assigned floor. This includes, but is not limited to, greeting, promoting membership and providing a museum orientation to all guests. The Ambassador will assist GR leadership with guest inquiries, comments, and concerns. He/she will be empowered to resolve issues and provide service recovery as needed, ensuring that best customer service practices and company policies are always adhered to. This is a highly visible role for our guests, VIPs, and our Guest Relations team.
Duties & Responsibilities The Ambassador is tasked with delivering top‑notch customer service, thereby helping to create a 5-star culture. He/she will serve as the primary MOTB representative and steward of the guest experience on our Museum floors and must be willing to work weekends on a rotating schedule.
Consistent with “The Core 4” standards (1. Make eye contact. 2. Smile. 3. Speak enthusiastically 4. Stay connected) the Ambassador will maximize the guest experience by:
Creating and providing both the initial & final warm welcome & farewell during the guests’ visit
Assisting with inquiries and directing & escorting guests with the highest hospitality standards, as the situation requires
Enhancing the guest experience by promoting memberships and upsell opportunities
Serving as the lead floor “supervisor” and coordinating relevant interdepartmental requirements as needed for operational oversight
Overseeing the overall upkeep and hygiene of the assigned floors; coordinating as needed with facilities and housekeeping teams to ensure optimal cleanliness and maintenance standards
Taking the lead, as directed, in coordinating protocols on assigned floors in emergency situations in line with MOTB standard operating procedures
Being trained as a docent to possess strong knowledge of museum content & exhibitions and provide guided experiences for guests to enhance their visit
Managing guest service lapses as they arise, consistent with MOTB’s service resolution standards, centered on creating an excellent total experience
Possessing the technical and operating knowledge of all museum attractions in order to ensure the smooth operation of each attraction
Being proficient with the MOTB ticket platform, in order to sell tickets and memberships
Consistently providing genuine, impromptu acts of kindness for guests that create memorable and differentiating experiences
Other duties as assigned
Qualifications & Requirements Knowledge
Bachelor’s degree in museum studies/hospitality, history, education, or equivalent experiential learning strongly preferred
1‑2 years of museum experience preferred
Skills / Core Competencies
Extraordinary customer service skills
Excellent verbal communication skills – must be an outgoing “people person”
Excellent organizational skills with high attention to detail
Basic computer literacy (Outlook, Word, Excel)
Abilities / Attributes
Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible
Must be able to work weekends as well as evenings & holidays as needed
Must have seven‑day availability to work scheduled rotation
Stand for extended periods of time and lift 30 lbs
As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests
#J-18808-Ljbffr