Customer Service Representative
Stratford Davis, San Jose, CA, United States
San Jose, United States | Posted on 04/10/2026
We are currently hiring a dependable and detail-oriented Customer Support Representative to join our team in a structured, full-time role. This position is ideal for individuals who value consistency, clear expectations, and the opportunity to build strong customer service skills in a professional environment. If you are someone who takes pride in being reliable, communicating clearly, and helping others resolve concerns efficiently, this opportunity offers a solid foundation for long-term growth.
This role is designed around a fixed weekly schedule and compensation model, providing stability and predictability while still allowing room for additional earning potential through approved overtime.
Role Overview As a Customer Support Representative, you will be responsible for managing incoming customer interactions across email, chat, and occasional phone support. Your primary focus will be to ensure that each customer inquiry is addressed thoroughly, accurately, and in a timely manner.
You will assist customers with general questions, account-related concerns, and basic troubleshooting. In addition, you will document each interaction, follow internal processes, and escalate more complex issues to the appropriate team when necessary. Maintaining professionalism, patience, and clarity in every interaction is essential.
This is a full-time role requiring
40 hours per week , with a fixed schedule of
8:00 AM to 5:00 PM EST . Consistency in attendance and performance is critical, as this role supports ongoing daily operations.
Overtime opportunities may be available upon request and must be approved by a Supervisor.
Requirements Strong written and verbal communication skills
Ability to follow structured workflows and company guidelines
Reliable attendance and commitment to a full-time schedule
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and accuracy in documentation
Ability to remain calm and professional when handling customer concerns
Self-discipline and accountability in a structured work environment
Previous customer service experience is a plus, but not required
Guaranteed
$600 weekly pay
based on a 40-hour workweek
Opportunity for
overtime with Supervisor approval
Paid onboarding and training to ensure success in the role
Stable workload with clearly defined responsibilities
Supportive team environment with accessible leadership
Opportunities for advancement into senior or specialized roles
Skill development in communication, problem-solving, and customer relations
Optional access to healthcare and life insurance exchange options
This position is well-suited for individuals looking for a steady role with clear expectations, reliable income, and the opportunity to grow within a structured customer support environment.
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This role is designed around a fixed weekly schedule and compensation model, providing stability and predictability while still allowing room for additional earning potential through approved overtime.
Role Overview As a Customer Support Representative, you will be responsible for managing incoming customer interactions across email, chat, and occasional phone support. Your primary focus will be to ensure that each customer inquiry is addressed thoroughly, accurately, and in a timely manner.
You will assist customers with general questions, account-related concerns, and basic troubleshooting. In addition, you will document each interaction, follow internal processes, and escalate more complex issues to the appropriate team when necessary. Maintaining professionalism, patience, and clarity in every interaction is essential.
This is a full-time role requiring
40 hours per week , with a fixed schedule of
8:00 AM to 5:00 PM EST . Consistency in attendance and performance is critical, as this role supports ongoing daily operations.
Overtime opportunities may be available upon request and must be approved by a Supervisor.
Requirements Strong written and verbal communication skills
Ability to follow structured workflows and company guidelines
Reliable attendance and commitment to a full-time schedule
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and accuracy in documentation
Ability to remain calm and professional when handling customer concerns
Self-discipline and accountability in a structured work environment
Previous customer service experience is a plus, but not required
Guaranteed
$600 weekly pay
based on a 40-hour workweek
Opportunity for
overtime with Supervisor approval
Paid onboarding and training to ensure success in the role
Stable workload with clearly defined responsibilities
Supportive team environment with accessible leadership
Opportunities for advancement into senior or specialized roles
Skill development in communication, problem-solving, and customer relations
Optional access to healthcare and life insurance exchange options
This position is well-suited for individuals looking for a steady role with clear expectations, reliable income, and the opportunity to grow within a structured customer support environment.
#J-18808-Ljbffr