Bilingual Korean CSR Agent
TEKsystems, Houston, TX, United States
Description
NOW HIRING - Bilingual Gujrati, Korean or SPANISH agents to start with a rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, provide empathetic support, and coordinate across internal and external partners to ensure seamless healthcare experiences with a strong understanding of our health plans and benefit offerings in order to resolve complex coverage and benefit issues. Handle inbound or outbound phone calls daily.
Key Responsibilities
Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc.
Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.
Top Skills
Experience in healthcare call centers or customer service (non-retail).
Strong multitasking and communication skills.
Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care).
Ability to use multiple monitors and systems simultaneously.
MUST be bilingual in SPANISH or Korean
Must have knowledge of healthcare offerings and prior call center experience
Location & Type This is a Contract to Hire position based out of Houston, TX 77070.
Shifts & Hours
Call Center Hours: 8:00am–8:00pm local time
October–April: Open 7 days a week
April–October: Open Monday–Friday
Pay & Benefits The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in Houston, TX 77070.
Application Deadline This position is anticipated to close on Apr 20, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Key Responsibilities
Being resourceful and using technology in order to troubleshoot prior authorization issues and coordinate across PBMs, etc.
Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.
Top Skills
Experience in healthcare call centers or customer service (non-retail).
Strong multitasking and communication skills.
Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care).
Ability to use multiple monitors and systems simultaneously.
MUST be bilingual in SPANISH or Korean
Must have knowledge of healthcare offerings and prior call center experience
Location & Type This is a Contract to Hire position based out of Houston, TX 77070.
Shifts & Hours
Call Center Hours: 8:00am–8:00pm local time
October–April: Open 7 days a week
April–October: Open Monday–Friday
Pay & Benefits The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in Houston, TX 77070.
Application Deadline This position is anticipated to close on Apr 20, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr