Bilingual Customer Service Agent
UniFirst Careers, San Antonio, TX, United States
Position Overview
This is a full‑time position that offers an onsite work environment (in the San Antonio, TX office), great work‑life balance, and competitive hourly pay, plus incentives. The working hours/shift for this position are Monday‑Friday through 7:00 AM — 5:30 PM CST, based on availability.
This role focuses on customer service while interacting with location management to respond to bilingual high‑volume customer calls. The Bilingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detail‑oriented. They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution.
Responsibilities
Manage incoming customer calls
Research account details
Open, track and resolve requests using internal systems
Handle telephone inquiries
Listen to customers, address issues and respond appropriately
Communicate with Sales and Service representatives in the field
Build relationships with customers – both internal and external
Qualifications
High School Diploma or GED equivalent
Fluent in English and Spanish (written, spoken and listening comprehension required)
Minimum 2 years’ experience in a demanding office/customer service environment with all applicable skills in place.
Minimum keyboard speed of 45 WPM
Mastery of multi‑line phones and all types of office equipment
Solid working knowledge of MS Outlook / Word / Excel
Familiarity with parcel & freight protocols and documentation
Ethical, perceptive, confident, affable, teachable, meticulous
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement
30% Employee Discount, Employee Referral Bonuses
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.
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This role focuses on customer service while interacting with location management to respond to bilingual high‑volume customer calls. The Bilingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detail‑oriented. They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution.
Responsibilities
Manage incoming customer calls
Research account details
Open, track and resolve requests using internal systems
Handle telephone inquiries
Listen to customers, address issues and respond appropriately
Communicate with Sales and Service representatives in the field
Build relationships with customers – both internal and external
Qualifications
High School Diploma or GED equivalent
Fluent in English and Spanish (written, spoken and listening comprehension required)
Minimum 2 years’ experience in a demanding office/customer service environment with all applicable skills in place.
Minimum keyboard speed of 45 WPM
Mastery of multi‑line phones and all types of office equipment
Solid working knowledge of MS Outlook / Word / Excel
Familiarity with parcel & freight protocols and documentation
Ethical, perceptive, confident, affable, teachable, meticulous
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement
30% Employee Discount, Employee Referral Bonuses
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.
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