Showroom Customer Service Representative
Ferguson, Oak Brook, IL, United States
Overview
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service, and capabilities across commercial, mechanical, facilities supply, fire and fabrication, HVAC, industrial, residential trade, residential building and remodel, waterworks, and residential digital commerce. Ferguson has approximately 36,000 associates across 1,700 locations and operates with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.
Position Showroom Customer Service Representative – Schedule: Tuesday through Saturday from 8:30 am to 5:00 pm.
Responsibilities
Assist customers on the showroom floor
Strive to increase knowledge of the entire product offering
Support efforts of Outside Sales Associates
Work hand‑in‑hand with Showroom Sales consultants by performing the administrative functions that ensure customers’ needs are met
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Requirements
2–5 years of prior customer service experience preferred
Knowledge of plumbing fixtures, lighting, and appliances is a plus
Construction industry experience is preferred
Results oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in‑person sales, time management, and organizational skills
Ambition to succeed and self‑motivated
General digital literacy
Ability to multi‑task
Passion for customer service
Ability to learn quickly
Compensation and Benefits Commission eligible role. Estimated total compensation range is $40,000 – $60,000 annually. Our benefit package includes health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
Equal Employment Opportunity The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information.
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Position Showroom Customer Service Representative – Schedule: Tuesday through Saturday from 8:30 am to 5:00 pm.
Responsibilities
Assist customers on the showroom floor
Strive to increase knowledge of the entire product offering
Support efforts of Outside Sales Associates
Work hand‑in‑hand with Showroom Sales consultants by performing the administrative functions that ensure customers’ needs are met
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information
Requirements
2–5 years of prior customer service experience preferred
Knowledge of plumbing fixtures, lighting, and appliances is a plus
Construction industry experience is preferred
Results oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in‑person sales, time management, and organizational skills
Ambition to succeed and self‑motivated
General digital literacy
Ability to multi‑task
Passion for customer service
Ability to learn quickly
Compensation and Benefits Commission eligible role. Estimated total compensation range is $40,000 – $60,000 annually. Our benefit package includes health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.
Equal Employment Opportunity The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information.
#J-18808-Ljbffr