Customer Service Representative
TEKsystems, Lowell, MI, United States
Description
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
Perform order validation and exception resolution, including pricing issues.
Handle order-related issues or customer complaints promptly and efficiently.
Maintain accurate records of all orders, purchase orders, and order confirmations.
Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.
Monitor orders, process credits/cancellations, and handle purchase order revisions.
Manage customer service issues related to returns, exchanges, and order modifications.
Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Handle inbound customer calls and emails regarding orders, products, and services; enter customer orders into ERP system.
Work with production, planning, warehouse, and shipping teams to process orders.
Handle dealer network inquiries (not end users); manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove).
Take on phone queue responsibilities after 45-60 days of training; maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours.
Required Qualifications
High school diploma or equivalent.
2+ years in order management, customer service, or related field.
Familiarity with order processing systems and software such as SAP, Oracle, or CRM (must have).
At least 2 years of experience in manufacturing (must have).
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of Lowell, MI.
Pay and Benefits Pay range: $21.00 - $21.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Lowell, MI.
Application Deadline This position is anticipated to close on Apr 22, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
Perform order validation and exception resolution, including pricing issues.
Handle order-related issues or customer complaints promptly and efficiently.
Maintain accurate records of all orders, purchase orders, and order confirmations.
Collaborate with team members to deliver high-quality work by interacting with customers and providing exceptional service.
Monitor orders, process credits/cancellations, and handle purchase order revisions.
Manage customer service issues related to returns, exchanges, and order modifications.
Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Handle inbound customer calls and emails regarding orders, products, and services; enter customer orders into ERP system.
Work with production, planning, warehouse, and shipping teams to process orders.
Handle dealer network inquiries (not end users); manage Tier 0 / Tier 1 accounts (lower-volume, non-white-glove).
Take on phone queue responsibilities after 45-60 days of training; maintain accuracy, timeliness, and responsiveness with orders processed within 48 hours and emails acknowledged within 48 hours.
Required Qualifications
High school diploma or equivalent.
2+ years in order management, customer service, or related field.
Familiarity with order processing systems and software such as SAP, Oracle, or CRM (must have).
At least 2 years of experience in manufacturing (must have).
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of Lowell, MI.
Pay and Benefits Pay range: $21.00 - $21.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Lowell, MI.
Application Deadline This position is anticipated to close on Apr 22, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr