Account Manager - Commercial Grounds Management
Bland Landscaping Company, Wilmington, NC, United States
Account Manager, Commercial Grounds Management
Team:
Commercial Grounds Management (CGM)
Reports to:
Branch Manager
Role Summary The Account Manager drives retention, enhancement sales, and new CGM revenue while serving as the day‑to‑day field partner for assigned clients. You’ll translate customer expectations into clear production plans, coordinate resources across departments, and ensure safe, consistent, high‑quality service delivery. This role blends client service, sales, planning, and operational leadership.
Key Responsibilities
Serve as the primary field contact for assigned clients; maintain proactive, professional communication and site walks.
Own customer retention across your portfolio; address issues quickly and close the loop.
Meet or exceed monthly
enhancement sales
goals, act as the
enhancement lead
for your sites from scoping through closeout.
Identify upselling opportunities and new CGM work; gather site data and develop estimates/proposals.
Build relationships with property managers, contractors, and subcontractors to support growth.
Operations & Production
Convert client expectations into actionable work plans and service notes for production teams.
Partner with Production Managers/Account Managers to deliver a
consistent product
across branches.
Align schedules for seasonal work (mulch, flowers, pruning, leaf, irrigation, turf/IPM) with contract requirements.
Coordinate cross‑functional support (Irrigation, Lawn Care/IPM, Enhancements, Fleet, Safety) as needed.
Safely operate company vehicles; model safe work practices.
Support winter operations (e.g., snow/ice response) per branch plan.
Management, Planning & Admin
Stay current on green‑industry best practices, products, and regulatory requirements.
Track portfolio health (quality scores, renewal status, enhancements pipeline; support AR as needed).
Prepare site reports, proposals, scopes, and change orders; maintain accurate CRM/job files.
Forecast labor/material needs with branch leadership; help balance route density and productivity.
Monitor subcontractor performance and compliance where applicable.
Success Metrics (examples)
Portfolio retention and renewal rate
Monthly enhancement sales vs. target
Response/resolution times for client requests
Quality audit scores and rework rate
On‑time, on‑budget completion of contracted and extra work
Physical & Work Environment
Field‑based with regular site travel; exposure to seasonal weather.
Ability to lift/push/pull up to 50 lbs; frequent walking, bending, stooping; standing for extended periods.
Competitive base salary + incentive plan tied to retention and enhancement sales.
Health, dental, vision, 401(k) with company match, PTO/holidays, company vehicle/allowance (role‑dependent), phone/laptop, and training/certification support.
As we continue to grow as a company, all positions carry significant opportunities for advancement—provided the candidate meets the proper qualifications and demonstrates an ambitious work ethic.
If this role isn’t the right fit, please explore additional opportunities with branches across the southeast in North Carolina, South Carolina, and North Florida.
Equal Employment Opportunity Statement Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.
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Commercial Grounds Management (CGM)
Reports to:
Branch Manager
Role Summary The Account Manager drives retention, enhancement sales, and new CGM revenue while serving as the day‑to‑day field partner for assigned clients. You’ll translate customer expectations into clear production plans, coordinate resources across departments, and ensure safe, consistent, high‑quality service delivery. This role blends client service, sales, planning, and operational leadership.
Key Responsibilities
Serve as the primary field contact for assigned clients; maintain proactive, professional communication and site walks.
Own customer retention across your portfolio; address issues quickly and close the loop.
Meet or exceed monthly
enhancement sales
goals, act as the
enhancement lead
for your sites from scoping through closeout.
Identify upselling opportunities and new CGM work; gather site data and develop estimates/proposals.
Build relationships with property managers, contractors, and subcontractors to support growth.
Operations & Production
Convert client expectations into actionable work plans and service notes for production teams.
Partner with Production Managers/Account Managers to deliver a
consistent product
across branches.
Align schedules for seasonal work (mulch, flowers, pruning, leaf, irrigation, turf/IPM) with contract requirements.
Coordinate cross‑functional support (Irrigation, Lawn Care/IPM, Enhancements, Fleet, Safety) as needed.
Safely operate company vehicles; model safe work practices.
Support winter operations (e.g., snow/ice response) per branch plan.
Management, Planning & Admin
Stay current on green‑industry best practices, products, and regulatory requirements.
Track portfolio health (quality scores, renewal status, enhancements pipeline; support AR as needed).
Prepare site reports, proposals, scopes, and change orders; maintain accurate CRM/job files.
Forecast labor/material needs with branch leadership; help balance route density and productivity.
Monitor subcontractor performance and compliance where applicable.
Success Metrics (examples)
Portfolio retention and renewal rate
Monthly enhancement sales vs. target
Response/resolution times for client requests
Quality audit scores and rework rate
On‑time, on‑budget completion of contracted and extra work
Physical & Work Environment
Field‑based with regular site travel; exposure to seasonal weather.
Ability to lift/push/pull up to 50 lbs; frequent walking, bending, stooping; standing for extended periods.
Competitive base salary + incentive plan tied to retention and enhancement sales.
Health, dental, vision, 401(k) with company match, PTO/holidays, company vehicle/allowance (role‑dependent), phone/laptop, and training/certification support.
As we continue to grow as a company, all positions carry significant opportunities for advancement—provided the candidate meets the proper qualifications and demonstrates an ambitious work ethic.
If this role isn’t the right fit, please explore additional opportunities with branches across the southeast in North Carolina, South Carolina, and North Florida.
Equal Employment Opportunity Statement Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.
#J-18808-Ljbffr