Director - Shelter Operations
Chicanos Por La Causa, Inc. (CPLC), Albuquerque, NM, United States
This is not just another director role - this is your mission and calling.
CPLC Gateway West is searching for our next Director to lead a team of dedicated professionals providing 24/7 support and safety to unhoused and vulnerable populations.
Benefits
Salary: $85,000 - $93,000 annual, exempt
Generous Paid Holiday
Employee Recognition Program
Paid Time Off & Paid Sick Days
Free Preventative Services & Wellness Rewards
Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
Health Savings Account & Flexible Spending Account
Life + Disability options
Employee Assistance Program
Telemedicine & Concierge Services
401(k) Retirement Plan
Pet Care, Life Mart Purchase Discounts
Tuition Reimbursement for qualifying degrees
Mileage Reimbursement for qualifying roles
Identity Theft Protection & Voluntary Benefits
Location 7440 Jim McDowell Rd
Schedule You will have opportunities to work from home Fridays! However, as a leader, your consistent onsite presence is very much needed for a 24/7 shelter open through weekends and holidays.
About Gateway West Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. Gateway Center provides low, barrier, trauma-informed overnight beds for transition to housing. The shelter provides easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support.
What Makes You Great Director for Gateway? You are committed to this work and resolute in your focus. You know that this requires being a leader who can design systems and step into operations, balancing high-level decision-making, oversight and hands‑on involvement to address challenges in real time, support staff performance, and ensure the program operates seamlessly and safely.
Program Operations & Systems Leadership
Staff Development & Performance Management
Community Engagement & Partnership Development
Government Relations (City of Albuquerque)
Budget & Financial Management
Policy Development & Compliance
Crisis Management & Safety Oversight
How Will You Make an Impact? CPLC envisions empowered lives and better tomorrows. As the Director of Gateway West, you will be the driving force behind the shelter's mission, overseeing a team building better tomorrows for the unhoused and vulnerable in Albuquerque. You will translate CPLC's core values (Community, Ownership, Respect, Empowerment, Integrity, and Quality) into community-driven, trauma‑informed services.
You will use your independent judgment and integrity to ensure both the system-level success and the day-to-day performance of Gateway West. You will build, establish and lead the structures, policies, partnerships, and strategies that support sustainable operations, while also ensuring that onsite services are delivered safely, efficiently, and at a high standard.
You will own the development and implementation of policies and procedures, streamline processes to improve effectiveness, and maintain a strong culture of safety, accountability, and operational excellence. In your work, you will ensure that systems are not only well-designed, but consistently executed in practice.
Trauma-informed, Strengths-based Leadership This will be a great opportunity to model trauma-informed principles for your Program Manager, supervisors and staff as you provide oversight of the team and operations, setting the standard. In your hiring, onboarding, training, coaching, and performance management, you will get to build and equip your Program Manager and team to provide the highest quality care to anyone who comes to Gateway West. In your mentorship, leadership capacity and skills will be fine-tuned and enhanced.
Primary Duties and Essential Functions
Provide overall leadership and direction for Gateway West operations
Develop and implement program strategies aligned with organizational goals
Translate high-level objectives into actionable operational plans
Build a culture of accountability, performance, and continuous improvement
Oversee daily program operations to ensure efficiency, safety, and service quality
Develop, implement, and maintain policies and procedures to ensure seamless operations
Monitor program performance metrics and implement improvements as needed
Ensure compliance with all local, state, federal and contractual requirements
Supervise and support Program Manager(s) and Supervisors to ensure effective team performance
Establish clear expectations, performance standards and accountability systems
Provide coaching, mentorship and professional development opportunities
Address performance issues proactively and effectively
Ensure appropriate staffing structure, coverage and succession planning
Build and refine operational systems, workflows and processes
Identify gaps and implement scalable solutions
Ensure documentation, reporting and data systems are accurate and effective
Serve as primary liaison with the City of Albuquerque and key stakeholders
Develop and maintain strong relationships with community partners and subcontractors
Represent Gateway West in public forums, meetings and collaborative initiatives
Identify and bring in additional resources to support program growth and sustainability
Develop and manage program budgets in collaboration with finance
Monitor expenditures and ensure fiscal responsibility
Identify and pursue funding opportunities, including grants and partnerships
Support diversification of funding streams
Ensure a safe environment for staff, clients and community members
Oversee incident response, crisis management and emergency protocols
Ensure compliance with safety standards and regulatory requirements
Manage relationships with subcontractors and service providers
Ensure contract compliance, performance and accountability
Monitor deliverables and outcomes
Participate in on-call rotation with Program Manager, providing high-level decision-making, escalation management and coordination
Provide leadership during critical incidents and after-hours situations
Other duties as assigned to meet shelter, departmental and organizational needs
Minimum Qualifications and Competencies
Bachelor’s degree in Public Administration, Social Services, Business or related field required (Master’s preferred)
5+ years of progressively responsible leadership experience in program or operations management
Experience managing complex, multi-layered programs and teams
Experience working with government entities and community-based organizations
Knowledge, Skills, and Abilities
Strong supervisory and effective leadership skills, including proven success in team development
Ability to operate at both strategic and operational levels
Excellent attention to detail, analytical, problem‑solving and decision‑making skills
Strong financial and budget management skills
Experience with policy development and regulatory compliance
Excellent communication, relationship‑building and negotiation skills
Experience and commitment to working with underserved, multiethnic, multicultural, low-income populations
Proven ability to follow up and meet deadlines
Ability to multi‑task, prioritize and delegate to balance the many responsibilities and address the various issues that a leader faces in a fast‑paced shelter environment
Excellent initiative, flexibility and stress-management in handling the demands of leadership
Ability to be on‑call and respond to emergencies
Equal Opportunity Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.
Chicanos Por La Causa, Inc. and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
#J-18808-Ljbffr
CPLC Gateway West is searching for our next Director to lead a team of dedicated professionals providing 24/7 support and safety to unhoused and vulnerable populations.
Benefits
Salary: $85,000 - $93,000 annual, exempt
Generous Paid Holiday
Employee Recognition Program
Paid Time Off & Paid Sick Days
Free Preventative Services & Wellness Rewards
Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
Health Savings Account & Flexible Spending Account
Life + Disability options
Employee Assistance Program
Telemedicine & Concierge Services
401(k) Retirement Plan
Pet Care, Life Mart Purchase Discounts
Tuition Reimbursement for qualifying degrees
Mileage Reimbursement for qualifying roles
Identity Theft Protection & Voluntary Benefits
Location 7440 Jim McDowell Rd
Schedule You will have opportunities to work from home Fridays! However, as a leader, your consistent onsite presence is very much needed for a 24/7 shelter open through weekends and holidays.
About Gateway West Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. Gateway Center provides low, barrier, trauma-informed overnight beds for transition to housing. The shelter provides easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support.
What Makes You Great Director for Gateway? You are committed to this work and resolute in your focus. You know that this requires being a leader who can design systems and step into operations, balancing high-level decision-making, oversight and hands‑on involvement to address challenges in real time, support staff performance, and ensure the program operates seamlessly and safely.
Program Operations & Systems Leadership
Staff Development & Performance Management
Community Engagement & Partnership Development
Government Relations (City of Albuquerque)
Budget & Financial Management
Policy Development & Compliance
Crisis Management & Safety Oversight
How Will You Make an Impact? CPLC envisions empowered lives and better tomorrows. As the Director of Gateway West, you will be the driving force behind the shelter's mission, overseeing a team building better tomorrows for the unhoused and vulnerable in Albuquerque. You will translate CPLC's core values (Community, Ownership, Respect, Empowerment, Integrity, and Quality) into community-driven, trauma‑informed services.
You will use your independent judgment and integrity to ensure both the system-level success and the day-to-day performance of Gateway West. You will build, establish and lead the structures, policies, partnerships, and strategies that support sustainable operations, while also ensuring that onsite services are delivered safely, efficiently, and at a high standard.
You will own the development and implementation of policies and procedures, streamline processes to improve effectiveness, and maintain a strong culture of safety, accountability, and operational excellence. In your work, you will ensure that systems are not only well-designed, but consistently executed in practice.
Trauma-informed, Strengths-based Leadership This will be a great opportunity to model trauma-informed principles for your Program Manager, supervisors and staff as you provide oversight of the team and operations, setting the standard. In your hiring, onboarding, training, coaching, and performance management, you will get to build and equip your Program Manager and team to provide the highest quality care to anyone who comes to Gateway West. In your mentorship, leadership capacity and skills will be fine-tuned and enhanced.
Primary Duties and Essential Functions
Provide overall leadership and direction for Gateway West operations
Develop and implement program strategies aligned with organizational goals
Translate high-level objectives into actionable operational plans
Build a culture of accountability, performance, and continuous improvement
Oversee daily program operations to ensure efficiency, safety, and service quality
Develop, implement, and maintain policies and procedures to ensure seamless operations
Monitor program performance metrics and implement improvements as needed
Ensure compliance with all local, state, federal and contractual requirements
Supervise and support Program Manager(s) and Supervisors to ensure effective team performance
Establish clear expectations, performance standards and accountability systems
Provide coaching, mentorship and professional development opportunities
Address performance issues proactively and effectively
Ensure appropriate staffing structure, coverage and succession planning
Build and refine operational systems, workflows and processes
Identify gaps and implement scalable solutions
Ensure documentation, reporting and data systems are accurate and effective
Serve as primary liaison with the City of Albuquerque and key stakeholders
Develop and maintain strong relationships with community partners and subcontractors
Represent Gateway West in public forums, meetings and collaborative initiatives
Identify and bring in additional resources to support program growth and sustainability
Develop and manage program budgets in collaboration with finance
Monitor expenditures and ensure fiscal responsibility
Identify and pursue funding opportunities, including grants and partnerships
Support diversification of funding streams
Ensure a safe environment for staff, clients and community members
Oversee incident response, crisis management and emergency protocols
Ensure compliance with safety standards and regulatory requirements
Manage relationships with subcontractors and service providers
Ensure contract compliance, performance and accountability
Monitor deliverables and outcomes
Participate in on-call rotation with Program Manager, providing high-level decision-making, escalation management and coordination
Provide leadership during critical incidents and after-hours situations
Other duties as assigned to meet shelter, departmental and organizational needs
Minimum Qualifications and Competencies
Bachelor’s degree in Public Administration, Social Services, Business or related field required (Master’s preferred)
5+ years of progressively responsible leadership experience in program or operations management
Experience managing complex, multi-layered programs and teams
Experience working with government entities and community-based organizations
Knowledge, Skills, and Abilities
Strong supervisory and effective leadership skills, including proven success in team development
Ability to operate at both strategic and operational levels
Excellent attention to detail, analytical, problem‑solving and decision‑making skills
Strong financial and budget management skills
Experience with policy development and regulatory compliance
Excellent communication, relationship‑building and negotiation skills
Experience and commitment to working with underserved, multiethnic, multicultural, low-income populations
Proven ability to follow up and meet deadlines
Ability to multi‑task, prioritize and delegate to balance the many responsibilities and address the various issues that a leader faces in a fast‑paced shelter environment
Excellent initiative, flexibility and stress-management in handling the demands of leadership
Ability to be on‑call and respond to emergencies
Equal Opportunity Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.
Chicanos Por La Causa, Inc. and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
#J-18808-Ljbffr