Collections Specialist
Double E Company, LLC, West Bridgewater, MA, United States
Description
Double E Group is a modern manufacturing company for people who care about precision, consistency, and showing up strong every day. Our climate‑controlled facility is designed for comfort and performance, and our work environment reflects discipline without drama. We offer generous benefits, dependable leadership, and a culture that rewards accountability and craftsmanship. This isn’t a stepping stone—it’s a place to build something solid, with people who take the work seriously.
Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers while maintaining positive and professional client relationships. This role includes contacting clients regarding overdue payments, utilizing customer payment portals, resolving billing discrepancies, negotiating payment arrangements, and maintaining accurate account records. The Collections Specialist actively works to reduce delinquent accounts and ensure timely payments in accordance with company policies and procedures. The ideal candidate demonstrates strong communication skills, attention to detail, and a solid understanding of credit and collections processes. This position may also perform other related duties as assigned.
Key Responsibilities
Contact customers via phone, email, written correspondence and customer payment portals to collect overdue payments
Review aging reports and prioritize collection efforts
Investigate and resolve billing discrepancies and payment disputes
Negotiate payment plans and settlements in accordance with company policies
Maintain and update customer account records accurately
Monitor customer credit limits and recommend account holds or escalations when necessary
Prepare reports on collection status and account performance
Provide support on finance team and company projects as needed, including cross‑training in daily clerical finance functions to ensure coverage and continuity
Requirements Required Qualifications
High school diploma or equivalent (associate or bachelor’s degree preferred)
3–5 years of experience in collections, accounts receivable, or a related role
Strong verbal and written communication skills
Proficiency in Microsoft Office, especially Excel
Ability to handle difficult conversations professionally and tactfully
Excellent organizational and time‑management skills
Preferred Qualifications
Experience with accounting or ERP systems (e.g., Visual, SAP, Oracle, NetSuite)
Experience with customer invoicing and payment portals (e.g., Coupa, Ariba)
Knowledge of credit and risk assessment practices
Familiarity with commercial or consumer collections
Skills & Competencies
Negotiation and conflict resolution
Attention to detail and accuracy
Customer service mindset
Analytical and problem‑solving skills
Ability to work independently and meet deadlines
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Double E Group is a modern manufacturing company for people who care about precision, consistency, and showing up strong every day. Our climate‑controlled facility is designed for comfort and performance, and our work environment reflects discipline without drama. We offer generous benefits, dependable leadership, and a culture that rewards accountability and craftsmanship. This isn’t a stepping stone—it’s a place to build something solid, with people who take the work seriously.
Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers while maintaining positive and professional client relationships. This role includes contacting clients regarding overdue payments, utilizing customer payment portals, resolving billing discrepancies, negotiating payment arrangements, and maintaining accurate account records. The Collections Specialist actively works to reduce delinquent accounts and ensure timely payments in accordance with company policies and procedures. The ideal candidate demonstrates strong communication skills, attention to detail, and a solid understanding of credit and collections processes. This position may also perform other related duties as assigned.
Key Responsibilities
Contact customers via phone, email, written correspondence and customer payment portals to collect overdue payments
Review aging reports and prioritize collection efforts
Investigate and resolve billing discrepancies and payment disputes
Negotiate payment plans and settlements in accordance with company policies
Maintain and update customer account records accurately
Monitor customer credit limits and recommend account holds or escalations when necessary
Prepare reports on collection status and account performance
Provide support on finance team and company projects as needed, including cross‑training in daily clerical finance functions to ensure coverage and continuity
Requirements Required Qualifications
High school diploma or equivalent (associate or bachelor’s degree preferred)
3–5 years of experience in collections, accounts receivable, or a related role
Strong verbal and written communication skills
Proficiency in Microsoft Office, especially Excel
Ability to handle difficult conversations professionally and tactfully
Excellent organizational and time‑management skills
Preferred Qualifications
Experience with accounting or ERP systems (e.g., Visual, SAP, Oracle, NetSuite)
Experience with customer invoicing and payment portals (e.g., Coupa, Ariba)
Knowledge of credit and risk assessment practices
Familiarity with commercial or consumer collections
Skills & Competencies
Negotiation and conflict resolution
Attention to detail and accuracy
Customer service mindset
Analytical and problem‑solving skills
Ability to work independently and meet deadlines
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