Account Specialist
Siplast, Parsippany, NJ, United States
Team Summary
The Account Specialist, Siplast, is part of our dedicated Siplast team. Siplast offers a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. For more information, visit www.siplast.com.
Job Summary Provide the highest level of customer service to internal and external customers with respect to all aspects of the commercial order process, including order placement, order management, jobsite planning, customer and plant follow‑up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns promptly, accurately, and professionally.
Essential Duties
Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process.
Gather and analyze data to process error‑free orders and maintain/update existing orders in a timely manner to meet and exceed customer expectations.
Provide real‑time status information regarding orders to internal and external customers.
Manage a high volume of communication via email and calls from customers and other departments quickly and accurately.
Communicate product or procedure changes to the applicable parties.
Provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
Develop and provide internal and external departments with order information and reports as necessary or upon request.
Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner.
Ensure customer satisfaction by providing timely communication both verbally and in writing regarding shipping, status updates including delays, follow‑up and alternative products.
Update and maintain proper customer contact information, including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
Process all Returned Material Requests (RMAs) according to policy; communicate with all necessary individuals to assure timely pick‑up of material.
Qualifications Required
High school diploma or general education degree (GED).
Bachelor’s degree in business or related field preferred.
2+ years of customer service or account management experience.
Excellent interpersonal skills, including verbal and written communication and the ability to establish and maintain business relationships.
Intermediate proficiency in MS Office and Google Suites.
Ability to fully understand complex problems and solve them by providing solutions with a high level of customer satisfaction.
Ability to work effectively with a team, developing workflows and processes to improve performance.
This position is based in office with a hybrid schedule: employees are required to work in‑office Monday through Thursday and may work remotely from home on Friday.
Qualifications Preferred
Experience in commercial construction or roofing.
Technical knowledge of related general exterior construction materials, specifically with Siplast products.
Physical Demands
Stationary Position – frequently.
Stationary Position/Seated – frequently.
Position Self/Stooping – occasionally.
Position Self/Kneeling – occasionally.
Position Self/Crouching – occasionally.
Reaching – occasionally.
Handling – occasionally.
Grasping – occasionally.
Communicate/Talking – frequently.
Communicate/Hearing – frequently.
Repetitive Motions – frequently.
Working Conditions
Temperature Change – occasionally.
Travel Requirements 5%
Salary Base Salary Range: $52,000–$71,500
Benefits
Health insurance options that include medical, dental, and vision for you and your family.
Family‑building benefits supporting diverse journeys to fertility and parenthood.
A robust 401(k) plan that includes an employer match contribution with your pre‑tax and/or Roth contributions.
Additional programs and perks, including a wellness program, free financial coaching, a referral program, and product rebates for employees' primary residences.
Professional growth and development opportunities via internal training programs, courses, and a generous tuition reimbursement program.
Culture initiatives that foster connection, empowerment, evolution, and inspiration, including Employee Resource Groups focusing on education and allyship.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We are proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., you must be eligible to work in the U.S. without the need for employer‑sponsored visa (work permit).
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Job Summary Provide the highest level of customer service to internal and external customers with respect to all aspects of the commercial order process, including order placement, order management, jobsite planning, customer and plant follow‑up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns promptly, accurately, and professionally.
Essential Duties
Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process.
Gather and analyze data to process error‑free orders and maintain/update existing orders in a timely manner to meet and exceed customer expectations.
Provide real‑time status information regarding orders to internal and external customers.
Manage a high volume of communication via email and calls from customers and other departments quickly and accurately.
Communicate product or procedure changes to the applicable parties.
Provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
Develop and provide internal and external departments with order information and reports as necessary or upon request.
Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner.
Ensure customer satisfaction by providing timely communication both verbally and in writing regarding shipping, status updates including delays, follow‑up and alternative products.
Update and maintain proper customer contact information, including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
Process all Returned Material Requests (RMAs) according to policy; communicate with all necessary individuals to assure timely pick‑up of material.
Qualifications Required
High school diploma or general education degree (GED).
Bachelor’s degree in business or related field preferred.
2+ years of customer service or account management experience.
Excellent interpersonal skills, including verbal and written communication and the ability to establish and maintain business relationships.
Intermediate proficiency in MS Office and Google Suites.
Ability to fully understand complex problems and solve them by providing solutions with a high level of customer satisfaction.
Ability to work effectively with a team, developing workflows and processes to improve performance.
This position is based in office with a hybrid schedule: employees are required to work in‑office Monday through Thursday and may work remotely from home on Friday.
Qualifications Preferred
Experience in commercial construction or roofing.
Technical knowledge of related general exterior construction materials, specifically with Siplast products.
Physical Demands
Stationary Position – frequently.
Stationary Position/Seated – frequently.
Position Self/Stooping – occasionally.
Position Self/Kneeling – occasionally.
Position Self/Crouching – occasionally.
Reaching – occasionally.
Handling – occasionally.
Grasping – occasionally.
Communicate/Talking – frequently.
Communicate/Hearing – frequently.
Repetitive Motions – frequently.
Working Conditions
Temperature Change – occasionally.
Travel Requirements 5%
Salary Base Salary Range: $52,000–$71,500
Benefits
Health insurance options that include medical, dental, and vision for you and your family.
Family‑building benefits supporting diverse journeys to fertility and parenthood.
A robust 401(k) plan that includes an employer match contribution with your pre‑tax and/or Roth contributions.
Additional programs and perks, including a wellness program, free financial coaching, a referral program, and product rebates for employees' primary residences.
Professional growth and development opportunities via internal training programs, courses, and a generous tuition reimbursement program.
Culture initiatives that foster connection, empowerment, evolution, and inspiration, including Employee Resource Groups focusing on education and allyship.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We are proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., you must be eligible to work in the U.S. without the need for employer‑sponsored visa (work permit).
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