Customer Service Representative (German-speaking)
Monograph, New Bremen, OH, United States
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
This job can be done remotely, as long as you are based in Germany.
What You’ll Do
Ensure the smooth daily operation of our services by providing telephone and email support
Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays
Make sure that our drivers and passengers feel supported in all matters and always help them with questions or concerns
Caring for customer satisfaction and making sure that issues are resolved
Having plenty of opportunity to grow with your tasks and responsibilities if you choose, and increase your compensation accordingly
Who You Are
Speak fluent German (C2 or native) and English (C1 or C2)
Be a good communicator and able always to find the right tone in different contexts
Enjoy providing advice and support over the phone
Remain calm even in stressful situations and be able to develop creative solutions in real time
Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
Be passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
Be technology‑savvy and enjoy working with modern IT tools
What We Offer
100% work from home, as long as you’re based in Germany
State of the art hardware for you to perform your work worry free
Possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
€15.40 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work
30 days of vacation per year
Via is an equal opportunity employer.
#J-18808-Ljbffr
This job can be done remotely, as long as you are based in Germany.
What You’ll Do
Ensure the smooth daily operation of our services by providing telephone and email support
Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays
Make sure that our drivers and passengers feel supported in all matters and always help them with questions or concerns
Caring for customer satisfaction and making sure that issues are resolved
Having plenty of opportunity to grow with your tasks and responsibilities if you choose, and increase your compensation accordingly
Who You Are
Speak fluent German (C2 or native) and English (C1 or C2)
Be a good communicator and able always to find the right tone in different contexts
Enjoy providing advice and support over the phone
Remain calm even in stressful situations and be able to develop creative solutions in real time
Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
Be passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
Be technology‑savvy and enjoy working with modern IT tools
What We Offer
100% work from home, as long as you’re based in Germany
State of the art hardware for you to perform your work worry free
Possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
€15.40 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work
30 days of vacation per year
Via is an equal opportunity employer.
#J-18808-Ljbffr