Client Services & Solutions - Digital Banking Specialist
NBH Bank, Lehi, UT, United States
Overview
It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Our Bankers understand the complexities of people’s lives and offer simple solutions. This position is ideal for someone looking to build a career in Digital Banking Operations with training and coaching provided during onboarding, and opportunities for advancement as you demonstrate success. As a Digital Banking Specialist, you will assist with the operational and technical support of our digital solutions including but not limited to Online Banking, Online Account Opening, Mobile Banking (including Mobile Deposit), BillPay, Zelle, ACH, wires, and positive pay. You will maintain a working knowledge of the bank’s retail and business digital products, supporting applications, and procedures. You will provide a full range of professional, technical, and operational support to Bank associates and clients. Responsibilities
Work with and through others, building and maintaining relationships. Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently within established guidelines. Educate and advise internal associates and clients by answering questions and explaining products and services. Identify opportunities to enhance the associate and client experience. Research and resolve issues related to Digital Banking. Escalate issues to the appropriate parties (internal teams, vendors, etc.). Collaborate with other teams to create an environment of teamwork, efficiencies, and problem solving. Work to mitigate the risks associated with Digital Banking. Proactively identify and communicate issues and potential process improvements related to Digital Banking products and services. Provide continual quality assurance of all Digital Banking products and services. Ensure exceptional Client Experience with our digital and remote service channels. Assist in periodic reviews with Product Development to ensure our Digital Banking offerings meet industry and competitive standards. Work with clients to address enrollment, usage, transactional, and technical issues and questions. Perform a variety of daily operational responsibilities related to the delivery and support of all Digital Banking solutions. Minimum Requirements
High School diploma or equivalent 3+ years of relevant job experience with client service 3+ years of bank operations, banking center or equivalent experience Excellent business communication skills Strong detail orientation Desired Skills
Associate’s Degree, or equivalent combination of education and related work experience 5+ years of relevant job experience with client service Preferable 3+ years of client contact within a call center environment 5+ years of bank operations, banking center or equivalent experience Bilingual language skills Ability to handle multiple tasks simultaneously Ability to perform within a complex, multi-functional technical environment Capacity to work with multiple computer and software systems Ability to organize and prioritize work and manage projects Strong problem-solving, analytical, research and decision-making abilities Work Environment
We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We are committed to equity, diversity and inclusion, and strive to support our associates in growing within their role. We may require associates to grasp, push, pull, lift, bend, raise and hold hands and arms overhead, and overtime to the extent necessary (typically no more than 5%). Benefits
In addition to your financial compensation, we offer a benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, and associate banking perks. For more information about the benefits offered, click here. If this aligns with your values, we invite you to consider joining us and investing in your future with NBH Bank. The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. The Bank is an equal opportunity employer. Colorado Residents: you may redact age-identifying information in materials submitted. Selected candidate(s) for hire must complete background checks and related screens as applicable. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
#J-18808-Ljbffr
It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Our Bankers understand the complexities of people’s lives and offer simple solutions. This position is ideal for someone looking to build a career in Digital Banking Operations with training and coaching provided during onboarding, and opportunities for advancement as you demonstrate success. As a Digital Banking Specialist, you will assist with the operational and technical support of our digital solutions including but not limited to Online Banking, Online Account Opening, Mobile Banking (including Mobile Deposit), BillPay, Zelle, ACH, wires, and positive pay. You will maintain a working knowledge of the bank’s retail and business digital products, supporting applications, and procedures. You will provide a full range of professional, technical, and operational support to Bank associates and clients. Responsibilities
Work with and through others, building and maintaining relationships. Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently within established guidelines. Educate and advise internal associates and clients by answering questions and explaining products and services. Identify opportunities to enhance the associate and client experience. Research and resolve issues related to Digital Banking. Escalate issues to the appropriate parties (internal teams, vendors, etc.). Collaborate with other teams to create an environment of teamwork, efficiencies, and problem solving. Work to mitigate the risks associated with Digital Banking. Proactively identify and communicate issues and potential process improvements related to Digital Banking products and services. Provide continual quality assurance of all Digital Banking products and services. Ensure exceptional Client Experience with our digital and remote service channels. Assist in periodic reviews with Product Development to ensure our Digital Banking offerings meet industry and competitive standards. Work with clients to address enrollment, usage, transactional, and technical issues and questions. Perform a variety of daily operational responsibilities related to the delivery and support of all Digital Banking solutions. Minimum Requirements
High School diploma or equivalent 3+ years of relevant job experience with client service 3+ years of bank operations, banking center or equivalent experience Excellent business communication skills Strong detail orientation Desired Skills
Associate’s Degree, or equivalent combination of education and related work experience 5+ years of relevant job experience with client service Preferable 3+ years of client contact within a call center environment 5+ years of bank operations, banking center or equivalent experience Bilingual language skills Ability to handle multiple tasks simultaneously Ability to perform within a complex, multi-functional technical environment Capacity to work with multiple computer and software systems Ability to organize and prioritize work and manage projects Strong problem-solving, analytical, research and decision-making abilities Work Environment
We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We are committed to equity, diversity and inclusion, and strive to support our associates in growing within their role. We may require associates to grasp, push, pull, lift, bend, raise and hold hands and arms overhead, and overtime to the extent necessary (typically no more than 5%). Benefits
In addition to your financial compensation, we offer a benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, and associate banking perks. For more information about the benefits offered, click here. If this aligns with your values, we invite you to consider joining us and investing in your future with NBH Bank. The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. The Bank is an equal opportunity employer. Colorado Residents: you may redact age-identifying information in materials submitted. Selected candidate(s) for hire must complete background checks and related screens as applicable. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
#J-18808-Ljbffr