Customer Service Representative
Mobile Auto Solutions, LLC, Downers Grove, IL, United States
Overview
Company:
Gerber Collision & Glass Great Teams Don’t Happen by Accident. Built with Intent. Driven by YOU. At the Boyd Group, our teams provide the elite infrastructure and supportive environment you need to be the Best and outperform at every touchpoint in collision and glass services. As we grow, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our Greater Team exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting (CCC One is our repair management system).
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
Prepare RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS (Automated Rental Management System) throughout the day to ensure all vehicles appearing in ARMS are also noted in CCC One.
Education and/or Experience Required High School Diploma or GED (General Education Diploma).
Minimum: 1 year experience in a similar role such as an administrative assistant.
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills/Abilities Ability to function well in a fast-paced environment, demonstrating multitasking ability under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills, with good oral and written communication skills and a strong sales drive and exceptional customer service.
Other Requirements Valid driver’s license.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of the job must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers comprehensive benefits, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
EEO/AI Disclosure The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details
Pay: $17 - $20+ per hour.
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Company:
Gerber Collision & Glass Great Teams Don’t Happen by Accident. Built with Intent. Driven by YOU. At the Boyd Group, our teams provide the elite infrastructure and supportive environment you need to be the Best and outperform at every touchpoint in collision and glass services. As we grow, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our Greater Team exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting (CCC One is our repair management system).
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
Prepare RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS (Automated Rental Management System) throughout the day to ensure all vehicles appearing in ARMS are also noted in CCC One.
Education and/or Experience Required High School Diploma or GED (General Education Diploma).
Minimum: 1 year experience in a similar role such as an administrative assistant.
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills/Abilities Ability to function well in a fast-paced environment, demonstrating multitasking ability under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills, with good oral and written communication skills and a strong sales drive and exceptional customer service.
Other Requirements Valid driver’s license.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of the job must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers comprehensive benefits, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
EEO/AI Disclosure The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details
Pay: $17 - $20+ per hour.
#J-18808-Ljbffr