Intake Specialist Cary OR Services
UNC Health Care, Cary, NC, United States
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary The Intake Specialist is responsible for collecting accurate demographic, financial and medical information from patients who require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.
Position Hours Monday–Friday 5:30 AM–2 PM or 8:00 AM–4:30 PM.
Responsibilities
Complete insurance verification and document upfront collections before the date of service for scheduled and pre-registered accounts.
Complete approval (pre‑authorization/prior‑approval) for scheduled and pre‑registered accounts.
Complete pre‑registration (by phone or by form) for patients as required or requested.
Schedule all new and follow‑up patient appointments. Communicate cancellations as needed and attempt to reschedule whenever possible.
Maintain inventory of clinical and office supplies. Order supplies within budget as assigned (Outpatient Rehab only).
Ensure and verify key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Complete and document all governmental, regulatory, financial and contractual forms in accordance with procedures. Ensure documents are scanned/saved to correct location and are legible.
Meet the department target for wait times for registration.
Meet departmental target for upfront collections to include deposits, estimated amounts due, co‑pays, and/or prior balances. Meet departmental target for registration timeliness.
Ensure customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
Influence co‑worker satisfaction by being self‑motivated, a positive communicator, team player, and a willing and approachable resource to other co‑workers. Demonstrate willingness to change to ensure continuous improvement.
Actively participate in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilize system work queues as a daily part of the registration process to minimize errors.
Effectively precept new co‑workers as assigned.
Education Requirements High School Diploma or GED. College degree preferred.
Licensure & Certification Requirements None required.
Professional Experience Requirements 2 years of customer service and/or clerical experience. Prefer experience in a healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.
Knowledge/Skills & Abilities Requirements
Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
Reasoning ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.
Job Details Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Cary OR Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.84 - $26.77 per hour (Hiring Range)
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Cary
Equal Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Summary The Intake Specialist is responsible for collecting accurate demographic, financial and medical information from patients who require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.
Position Hours Monday–Friday 5:30 AM–2 PM or 8:00 AM–4:30 PM.
Responsibilities
Complete insurance verification and document upfront collections before the date of service for scheduled and pre-registered accounts.
Complete approval (pre‑authorization/prior‑approval) for scheduled and pre‑registered accounts.
Complete pre‑registration (by phone or by form) for patients as required or requested.
Schedule all new and follow‑up patient appointments. Communicate cancellations as needed and attempt to reschedule whenever possible.
Maintain inventory of clinical and office supplies. Order supplies within budget as assigned (Outpatient Rehab only).
Ensure and verify key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Complete and document all governmental, regulatory, financial and contractual forms in accordance with procedures. Ensure documents are scanned/saved to correct location and are legible.
Meet the department target for wait times for registration.
Meet departmental target for upfront collections to include deposits, estimated amounts due, co‑pays, and/or prior balances. Meet departmental target for registration timeliness.
Ensure customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
Influence co‑worker satisfaction by being self‑motivated, a positive communicator, team player, and a willing and approachable resource to other co‑workers. Demonstrate willingness to change to ensure continuous improvement.
Actively participate in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilize system work queues as a daily part of the registration process to minimize errors.
Effectively precept new co‑workers as assigned.
Education Requirements High School Diploma or GED. College degree preferred.
Licensure & Certification Requirements None required.
Professional Experience Requirements 2 years of customer service and/or clerical experience. Prefer experience in a healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.
Knowledge/Skills & Abilities Requirements
Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
Reasoning ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.
Job Details Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Cary OR Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.84 - $26.77 per hour (Hiring Range)
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Cary
Equal Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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