Customer Service Representative
PLS, Los Angeles, CA, United States
This job is located at 7201 Balboa Blvd, Van Nuys, CA 91406
PLS — People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check‑cashing stores, we provide consumers with convenient financial products and services to help them manage their day‑to‑day financial needs.
Position Overview Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards and compliance with all policies and procedures.
Job Responsibilities
Providing outstanding customer service to ensure repeat business
Educating customers on our products and services
Ensuring all transactions comply with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using our point‑of‑sale system to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Helping to maintain a neat and clean store environment for our customers and team members
Performing other duties as instructed by management
Job Requirements
Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
Willingness and comfort to engage with customers
Ability to offer products and services to customers based on their needs
Exceptional attention to detail and ability to multi‑task
Professional appearance and demeanor
Honesty and integrity required
Ability to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency required; English/Spanish bilingual is a plus
Physical Requirements
Must be able to sit and/or stand for extended periods
Ability to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
California Pay Band: $17.87 USD - $20 USD
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PLS — People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check‑cashing stores, we provide consumers with convenient financial products and services to help them manage their day‑to‑day financial needs.
Position Overview Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards and compliance with all policies and procedures.
Job Responsibilities
Providing outstanding customer service to ensure repeat business
Educating customers on our products and services
Ensuring all transactions comply with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using our point‑of‑sale system to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Helping to maintain a neat and clean store environment for our customers and team members
Performing other duties as instructed by management
Job Requirements
Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
Willingness and comfort to engage with customers
Ability to offer products and services to customers based on their needs
Exceptional attention to detail and ability to multi‑task
Professional appearance and demeanor
Honesty and integrity required
Ability to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency required; English/Spanish bilingual is a plus
Physical Requirements
Must be able to sit and/or stand for extended periods
Ability to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
California Pay Band: $17.87 USD - $20 USD
#J-18808-Ljbffr