Customer Experience & Social Media Coordinator
Security National Financial Corporation, Murray, UT, United States
Description
We are seeking a compassionate, detail-oriented
Customer Experience & Social Media Coordinator
to oversee and execute personalized Memorial Experiences for the families we serve. This role is essential in creating meaningful, seamless experiences by coordinating all aspects of the family experience, including receptions and catering, and digital communication. The ideal candidate is organized, creative, and passionate about delivering exceptional customer service during sensitive and important moments.
This is a unique opportunity to make a meaningful impact by helping families create memorable and personalized experiences to honor their loved ones. You will play a key role in ensuring every detail is handled with care, respect, and excellence.
Memorial Experience Coordination
Plan, coordinate, and execute personalized Memorial Experiences that reflect each family’s wishes
Serve as a primary point of contact for funeral directors and FSA’s throughout the planning and service process of the Memorial Experience
Ensure all details are organized, communicated, and executed with accuracy and care
Hospitality & Reception Coordination
Manage all catering and reception logistics, including ordering, setup, and breakdown
Ensure reception areas are clean, welcoming, and thoughtfully arranged
Coordinate with vendors and internal teams to ensure timely and quality service
Maintain inventory and supplies related to hospitality and receptions
Digital Communication & Social Media
Create, schedule, and manage social media content across platforms (e.g.,Facebook, Instagram)
Share meaningful content that highlights services, community involvement, and memorial offerings
Respond to messages and comments in a timely, professional manner
Collaborate with leadership to ensure messaging aligns with brand voice and values
Requirements Qualifications & Skills
Maintain a high level of organization, attention to detail, and professionalism
Strong interpersonal and customer service skills with a compassionate, empathetic approach
Excellent organizational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
Experience in hospitality, service coordination, or customer care preferred
Experience with catering coordination and setup is a plus
Proficiency in social media platforms and basic content creation
Strong written and verbal communication skills
Detail-oriented with strong problem-solving abilities
Ability to work flexible hours, including evenings and weekends as needed
Preferred Attributes
Creative mindset with an eye for presentation and storytelling
Ability to remain calm and supportive in emotionally sensitive situations
Team-oriented with a proactive, solution-focused attitude
#J-18808-Ljbffr
We are seeking a compassionate, detail-oriented
Customer Experience & Social Media Coordinator
to oversee and execute personalized Memorial Experiences for the families we serve. This role is essential in creating meaningful, seamless experiences by coordinating all aspects of the family experience, including receptions and catering, and digital communication. The ideal candidate is organized, creative, and passionate about delivering exceptional customer service during sensitive and important moments.
This is a unique opportunity to make a meaningful impact by helping families create memorable and personalized experiences to honor their loved ones. You will play a key role in ensuring every detail is handled with care, respect, and excellence.
Memorial Experience Coordination
Plan, coordinate, and execute personalized Memorial Experiences that reflect each family’s wishes
Serve as a primary point of contact for funeral directors and FSA’s throughout the planning and service process of the Memorial Experience
Ensure all details are organized, communicated, and executed with accuracy and care
Hospitality & Reception Coordination
Manage all catering and reception logistics, including ordering, setup, and breakdown
Ensure reception areas are clean, welcoming, and thoughtfully arranged
Coordinate with vendors and internal teams to ensure timely and quality service
Maintain inventory and supplies related to hospitality and receptions
Digital Communication & Social Media
Create, schedule, and manage social media content across platforms (e.g.,Facebook, Instagram)
Share meaningful content that highlights services, community involvement, and memorial offerings
Respond to messages and comments in a timely, professional manner
Collaborate with leadership to ensure messaging aligns with brand voice and values
Requirements Qualifications & Skills
Maintain a high level of organization, attention to detail, and professionalism
Strong interpersonal and customer service skills with a compassionate, empathetic approach
Excellent organizational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
Experience in hospitality, service coordination, or customer care preferred
Experience with catering coordination and setup is a plus
Proficiency in social media platforms and basic content creation
Strong written and verbal communication skills
Detail-oriented with strong problem-solving abilities
Ability to work flexible hours, including evenings and weekends as needed
Preferred Attributes
Creative mindset with an eye for presentation and storytelling
Ability to remain calm and supportive in emotionally sensitive situations
Team-oriented with a proactive, solution-focused attitude
#J-18808-Ljbffr