Outreach Specialist
University of Wisconsin Madison, Madison, WI, United States
Job Summary
The Wisconsin State Laboratory of Hygiene (WSLH) serves as the public, environmental and occupational health laboratory for the State of Wisconsin. This is an outreach specialist position working at the front desk of the WSLH at 2601 Agriculture Drive in Madison, as part of the Environmental Health Division.
This position provides a wide variety of program support for the Environmental Health Division at the WSLH’s Agriculture Drive location in Madison. Primary responsibilities include:
Primary Responsibilities
Providing a broad range of information to customers in person, on the phone, or online regarding water sampling and testing.
Placing and filling sampling kit orders.
Looking up test results for customers.
Communicating information about results based upon the rules and policies mandated by the Federal Safe Drinking Water Act (SDWA) and the Wisconsin Department of Natural Resources (WI DNR).
Support environmental public health emergency response with Department of Health and collaborate with county health on the WellTAP program.
Work with the WI DNR Surface Water Grant Program, facilitating lab testing.
Assist in welcoming and guiding guests to the WSLH.
Provide administrative and laboratory information systems (LIMS) support for the department.
Assist with development and maintenance of web content.
The employee in this position is expected to use the tools and principles of quality management in performing daily work, including demonstrating exceptional customer service, providing constructive feedback for continuous improvement, using team skills, presenting ideas, carrying out assignments, and participating in continuous learning through professional development activities.
Work hours are weekdays 7:45 am – 4:30 pm. This position is located off campus at 2601 Agriculture Drive in Madison.
Key Job Responsibilities
Schedules and secures resources and communicates logistics in support of an outreach program – 20%
Develops and evaluates curriculum and programs and provides recommendations for improvement – 15%
Identifies, promotes, and maintains external partnerships to support the outreach program – 15%
Researches, develops, and facilitates outreach program content and materials – 10%
Delivers outreach program content and materials to community members – 30%
Leads the implementation of programs, policies, and procedures through oversight of day‑to‑day activities for program staff, students, and community volunteers – 10%
Department Wisconsin State Laboratory of Hygiene - Environmental Health Division
Compensation Minimum Salary: $50,000/year
Employees can expect benefits such as generous vacation, holidays, paid time off; competitive insurance and savings accounts; and retirement benefits.
Required Qualifications At least one year of professional outreach experience and customer service experience. Experience working with the public educating and communicating scientific information is preferred.
Preferred Qualifications
Demonstrated skills in website maintenance.
Demonstrated skills in planning, promotion, and logistics of events.
Knowledge, Skills, and Abilities
Demonstrated ability to communicate effectively and professionally both orally and in writing.
Demonstrated capacity to manage demanding workflow and competing deadlines; initiate, manage, and complete complex projects with minimal supervision; and attend closely to detail and process.
Demonstrated ability to work effectively in a team setting with colleagues, constituents, and partners with varying backgrounds, interests, and abilities in an atmosphere of mutual respect.
Demonstrated success in launching and maintaining collaborations and partnerships.
Demonstrate high level of computer proficiency and ability to use database, spreadsheet, web conference, presentation, and word‑processing software applications.
Demonstrate ability to cooperate and collaborate with professional partners.
Demonstrate ability to commit to the highest level of professionalism, ethical standards, confidentiality and sensitivity to information and records.
Education Bachelor's Degree Preferred Minimum
Equal Opportunity Statement The University of Wisconsin‑Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.
To request a disability or pregnancy‑related accommodation for any step in the hiring process (e.g., application, interview, pre‑employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to.
Employment may require a criminal background check. It may also require references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
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This position provides a wide variety of program support for the Environmental Health Division at the WSLH’s Agriculture Drive location in Madison. Primary responsibilities include:
Primary Responsibilities
Providing a broad range of information to customers in person, on the phone, or online regarding water sampling and testing.
Placing and filling sampling kit orders.
Looking up test results for customers.
Communicating information about results based upon the rules and policies mandated by the Federal Safe Drinking Water Act (SDWA) and the Wisconsin Department of Natural Resources (WI DNR).
Support environmental public health emergency response with Department of Health and collaborate with county health on the WellTAP program.
Work with the WI DNR Surface Water Grant Program, facilitating lab testing.
Assist in welcoming and guiding guests to the WSLH.
Provide administrative and laboratory information systems (LIMS) support for the department.
Assist with development and maintenance of web content.
The employee in this position is expected to use the tools and principles of quality management in performing daily work, including demonstrating exceptional customer service, providing constructive feedback for continuous improvement, using team skills, presenting ideas, carrying out assignments, and participating in continuous learning through professional development activities.
Work hours are weekdays 7:45 am – 4:30 pm. This position is located off campus at 2601 Agriculture Drive in Madison.
Key Job Responsibilities
Schedules and secures resources and communicates logistics in support of an outreach program – 20%
Develops and evaluates curriculum and programs and provides recommendations for improvement – 15%
Identifies, promotes, and maintains external partnerships to support the outreach program – 15%
Researches, develops, and facilitates outreach program content and materials – 10%
Delivers outreach program content and materials to community members – 30%
Leads the implementation of programs, policies, and procedures through oversight of day‑to‑day activities for program staff, students, and community volunteers – 10%
Department Wisconsin State Laboratory of Hygiene - Environmental Health Division
Compensation Minimum Salary: $50,000/year
Employees can expect benefits such as generous vacation, holidays, paid time off; competitive insurance and savings accounts; and retirement benefits.
Required Qualifications At least one year of professional outreach experience and customer service experience. Experience working with the public educating and communicating scientific information is preferred.
Preferred Qualifications
Demonstrated skills in website maintenance.
Demonstrated skills in planning, promotion, and logistics of events.
Knowledge, Skills, and Abilities
Demonstrated ability to communicate effectively and professionally both orally and in writing.
Demonstrated capacity to manage demanding workflow and competing deadlines; initiate, manage, and complete complex projects with minimal supervision; and attend closely to detail and process.
Demonstrated ability to work effectively in a team setting with colleagues, constituents, and partners with varying backgrounds, interests, and abilities in an atmosphere of mutual respect.
Demonstrated success in launching and maintaining collaborations and partnerships.
Demonstrate high level of computer proficiency and ability to use database, spreadsheet, web conference, presentation, and word‑processing software applications.
Demonstrate ability to cooperate and collaborate with professional partners.
Demonstrate ability to commit to the highest level of professionalism, ethical standards, confidentiality and sensitivity to information and records.
Education Bachelor's Degree Preferred Minimum
Equal Opportunity Statement The University of Wisconsin‑Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.
To request a disability or pregnancy‑related accommodation for any step in the hiring process (e.g., application, interview, pre‑employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to.
Employment may require a criminal background check. It may also require references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
#J-18808-Ljbffr