Compliance Specialist
Jacksonville Housing Authority, Jacksonville, FL, United States
Compliance Specialist
Utilize and apply knowledge of federal, state, and local rules, regulations, and procedures in a professional capacity for the Operations Compliance Department. Receive and review allegations of fraud and program abuse. Ensure the quality of client and data files by reviewing/auditing files and reports to ensure compliance with federal requirements, regulations, and JH policies, procedures and requirements. Analyze results of the review and provide information to staff in periodic meetings. Receive, review, investigate, verify allegations of client fraud and initiate an appropriate course of action, as necessary. Develop, maintain, and revise standard operating procedures to ensure file quality. Work on special projects assigned and provide information and training to staff. Perform internal audits of client files, documents, forms, and data to determine compliance with established policies and procedures, federal rules, and regulations, and the Administrative and Admissions & Continued Occupancy Plans. Review all related calculations for accuracy and determine whether appropriate sources or third-party verifications were used. Validate match of physical and electronic file data. Generate computer reports to determine accuracy and timeliness of staff actions. Review files for the presence of required documentation, forms, and verification. Prepare statistical reports of the number and nature of errors, and recommend and follow-up on required corrective actions. Conduct individual or group training sessions to review program requirements to enhance the quality of work. Develop and recommend forms, standard calculations, spreadsheets, manuals, standard operating procedures, and procedural changes to enhance accuracy and consistency. Work on special projects, such as compiling special reviews and analysis and reports. Assist/back-up other departmental staff, as needed. Performs other duties as assigned or required. Minimum Qualifications
Education bachelor's degree in management, public administration, business administration, sociology, or related field, plus two years of experience in internal audit or quality assurance or an equivalent combination of education and experience. Experience in public housing is preferred. Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License Experience - Knowledge of business English, spelling, and arithmetic are required. Previous experience with any related HUD programs is highly desirable. Strong computer experience is required, specifically Microsoft Office programs. Experience with Yardi Voyager 7.0 Property Management software is a plus, as is two (2) years in applied accounting or bookkeeping. Must be a self-starter, independent worker, and a team player. Experience in working with the public, and in the provision of front-line customer service. Passion in helping to develop and improve department efficiency and performance. Track record of going the extra mile or overachieving when given a job or opportunity. Required Knowledge, Skills, and Abilities
Computer Skills - Proficient in Microsoft Office, especially spreadsheets, database, and reporting tools. Proficient in the use of electronic systems Communications Skills - Effective interpersonal and customer service skills. Excellent written and oral communication skills: you thrive when working with clients. Analytical Skills - Ability to compare, contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics. Ability to apply creative thinking and problem-solving in the execution of his or her duties. Organizational Skills - Ability to manage multiple competing priorities while maintaining effectiveness. Strong organization skills, time management skills, attention to detail, and an appropriate sense of urgency. Adaptable/Flexible Skills Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completedtakes initiative challenged by full workloads. Willing and seeks to be part of a small family- style business versus a large firm. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities. Commitment Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition. Customer Service Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Effective Communication Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Responsiveness and Accountability Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work. Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events. Technical Knowledge Demonstrate knowledge of technical skills: Computer skills, Microsoft applications, and the fluidity to adapt to technology. Communication Communicate information to individuals or groups and deliver presentations suited to the characteristics and needs of the audience. Clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Judgement Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Program Monitoring and Management Review and analyze data from internal audits. Knowledge of accounting principles related to tenant accounting and rent calculations. Coordinate and administer fiscal program activities and protocols; manage resources, monitor activities, and assess risks and quality control associated with the program; prepare documentation and create compliance reports. Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work, when necessary, to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Problem Solving Observe monitor, collect, and record fiscal data; and assess accuracy, validity, and integrity. Makes recommendations that affect policies, procedures, and practices. Refers exceptions to policy and procedures to the Operations Compliance Manager. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.
Utilize and apply knowledge of federal, state, and local rules, regulations, and procedures in a professional capacity for the Operations Compliance Department. Receive and review allegations of fraud and program abuse. Ensure the quality of client and data files by reviewing/auditing files and reports to ensure compliance with federal requirements, regulations, and JH policies, procedures and requirements. Analyze results of the review and provide information to staff in periodic meetings. Receive, review, investigate, verify allegations of client fraud and initiate an appropriate course of action, as necessary. Develop, maintain, and revise standard operating procedures to ensure file quality. Work on special projects assigned and provide information and training to staff. Perform internal audits of client files, documents, forms, and data to determine compliance with established policies and procedures, federal rules, and regulations, and the Administrative and Admissions & Continued Occupancy Plans. Review all related calculations for accuracy and determine whether appropriate sources or third-party verifications were used. Validate match of physical and electronic file data. Generate computer reports to determine accuracy and timeliness of staff actions. Review files for the presence of required documentation, forms, and verification. Prepare statistical reports of the number and nature of errors, and recommend and follow-up on required corrective actions. Conduct individual or group training sessions to review program requirements to enhance the quality of work. Develop and recommend forms, standard calculations, spreadsheets, manuals, standard operating procedures, and procedural changes to enhance accuracy and consistency. Work on special projects, such as compiling special reviews and analysis and reports. Assist/back-up other departmental staff, as needed. Performs other duties as assigned or required. Minimum Qualifications
Education bachelor's degree in management, public administration, business administration, sociology, or related field, plus two years of experience in internal audit or quality assurance or an equivalent combination of education and experience. Experience in public housing is preferred. Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License Experience - Knowledge of business English, spelling, and arithmetic are required. Previous experience with any related HUD programs is highly desirable. Strong computer experience is required, specifically Microsoft Office programs. Experience with Yardi Voyager 7.0 Property Management software is a plus, as is two (2) years in applied accounting or bookkeeping. Must be a self-starter, independent worker, and a team player. Experience in working with the public, and in the provision of front-line customer service. Passion in helping to develop and improve department efficiency and performance. Track record of going the extra mile or overachieving when given a job or opportunity. Required Knowledge, Skills, and Abilities
Computer Skills - Proficient in Microsoft Office, especially spreadsheets, database, and reporting tools. Proficient in the use of electronic systems Communications Skills - Effective interpersonal and customer service skills. Excellent written and oral communication skills: you thrive when working with clients. Analytical Skills - Ability to compare, contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics. Ability to apply creative thinking and problem-solving in the execution of his or her duties. Organizational Skills - Ability to manage multiple competing priorities while maintaining effectiveness. Strong organization skills, time management skills, attention to detail, and an appropriate sense of urgency. Adaptable/Flexible Skills Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completedtakes initiative challenged by full workloads. Willing and seeks to be part of a small family- style business versus a large firm. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities. Commitment Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition. Customer Service Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Effective Communication Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Responsiveness and Accountability Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work. Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events. Technical Knowledge Demonstrate knowledge of technical skills: Computer skills, Microsoft applications, and the fluidity to adapt to technology. Communication Communicate information to individuals or groups and deliver presentations suited to the characteristics and needs of the audience. Clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Judgement Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Program Monitoring and Management Review and analyze data from internal audits. Knowledge of accounting principles related to tenant accounting and rent calculations. Coordinate and administer fiscal program activities and protocols; manage resources, monitor activities, and assess risks and quality control associated with the program; prepare documentation and create compliance reports. Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work, when necessary, to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Problem Solving Observe monitor, collect, and record fiscal data; and assess accuracy, validity, and integrity. Makes recommendations that affect policies, procedures, and practices. Refers exceptions to policy and procedures to the Operations Compliance Manager. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.