Inside Sales Rep - Reservation
American Rental Association (ARA), Charlotte, NC, United States
Overview
Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, United Rentals, come build your future with us! As an
Inside Sales Rep - Customer Care Center (CCC) , you will be responsible for answering inbound calls associated with equipment rentals, creating reservations and quotes while providing exceptional service and support to internal and external customers as well as prospects. Requires attendance for a four-week in-person new hire training period at the start of employment. Following successful completion of training, the role will transition to a hybrid schedule, with four days in the office and one day working from home each week. Responsibilities
Answer inbound calls with the ability to understand, find and recommend equipment needed for the customer's job. Identify and qualify an equipment request to ensure it will suit the customer's requirements. Accurately capture all information (required or additional) pertaining to a complete reservation. Use computer systems including, but not limited to, Reservation, Phone Log, and quote function. Create and maintain accurate notes in Salesforce, MyInbox, and Reservation systems to ensure seamless handoffs and customer continuity. Communicate to a customer any terms/conditions applying to a request. Convert inquiries and quotes to reservations in compliance with company policies. Upsell customers when applicable. Identify options for substitutions when desired equipment is not available. Negotiate prices on equipment rentals in accordance with pricing policies and procedures. Coordinate with all inside and outside branch staff to ensure customer satisfaction. Work closely with field partners to serve our customers. Identify leads for new business and communicate to the appropriate field personnel. Meet established service levels and performance expectations, including answer times, response times, accuracy, and call quality. Communicate clearly and professionally in both verbal and written channels, adjusting tone based on customer needs. Create a positive and consistent customer service experience. Use problem-solving skills to clarify requests and recommend the best solutions. Participate in regular coaching and development discussions to support continuous improvement and skill growth. Other duties as assigned. Requirements / Qualifications
High School diploma or equivalent combination of education and experience Bachelor's degree preferred Minimum 1-2 years inside sales experience focused on lead generation, preferably in a construction related industry Knowledge and sales of construction equipment (preferred) Strong customer service and verbal/written communication skills are essential Proficient in current business software/operating systems, MS Office and strong computer/typing skills Team player with excellent interpersonal skills Independent, self-starter with strong self-imposed structure Strong sense of urgency, multi-tasking and organizational skills Must have clear and pleasant phone demeanor Knowledge of product and equipment usage and applications Flexible and able to manage a high volume of tasks, stressful and sometimes unfamiliar situations Attend and complete a four-week in-person new hire training Following successful completion of training: role will transition to a hybrid schedule (four days in office and one day from home each week) Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people. We offer best-in-class benefits and perks to support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
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Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, United Rentals, come build your future with us! As an
Inside Sales Rep - Customer Care Center (CCC) , you will be responsible for answering inbound calls associated with equipment rentals, creating reservations and quotes while providing exceptional service and support to internal and external customers as well as prospects. Requires attendance for a four-week in-person new hire training period at the start of employment. Following successful completion of training, the role will transition to a hybrid schedule, with four days in the office and one day working from home each week. Responsibilities
Answer inbound calls with the ability to understand, find and recommend equipment needed for the customer's job. Identify and qualify an equipment request to ensure it will suit the customer's requirements. Accurately capture all information (required or additional) pertaining to a complete reservation. Use computer systems including, but not limited to, Reservation, Phone Log, and quote function. Create and maintain accurate notes in Salesforce, MyInbox, and Reservation systems to ensure seamless handoffs and customer continuity. Communicate to a customer any terms/conditions applying to a request. Convert inquiries and quotes to reservations in compliance with company policies. Upsell customers when applicable. Identify options for substitutions when desired equipment is not available. Negotiate prices on equipment rentals in accordance with pricing policies and procedures. Coordinate with all inside and outside branch staff to ensure customer satisfaction. Work closely with field partners to serve our customers. Identify leads for new business and communicate to the appropriate field personnel. Meet established service levels and performance expectations, including answer times, response times, accuracy, and call quality. Communicate clearly and professionally in both verbal and written channels, adjusting tone based on customer needs. Create a positive and consistent customer service experience. Use problem-solving skills to clarify requests and recommend the best solutions. Participate in regular coaching and development discussions to support continuous improvement and skill growth. Other duties as assigned. Requirements / Qualifications
High School diploma or equivalent combination of education and experience Bachelor's degree preferred Minimum 1-2 years inside sales experience focused on lead generation, preferably in a construction related industry Knowledge and sales of construction equipment (preferred) Strong customer service and verbal/written communication skills are essential Proficient in current business software/operating systems, MS Office and strong computer/typing skills Team player with excellent interpersonal skills Independent, self-starter with strong self-imposed structure Strong sense of urgency, multi-tasking and organizational skills Must have clear and pleasant phone demeanor Knowledge of product and equipment usage and applications Flexible and able to manage a high volume of tasks, stressful and sometimes unfamiliar situations Attend and complete a four-week in-person new hire training Following successful completion of training: role will transition to a hybrid schedule (four days in office and one day from home each week) Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people. We offer best-in-class benefits and perks to support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
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