Account Manager
Rillet, San Francisco, CA, United States
Who We Need
As an early Account Manager at Rillet, you will partner closely with the Founding Account Manager to define the standard for operational excellence within the Account Management function. Together, you'll deliver retention strategies that unlock the full value of customers' investment in Rillet's AI-native ERP. You will play a key role in owning and evolving the renewal strategy, building scalable frameworks, and collaborating closely with the Founding Account Manager, Head of Customer Success and executive leadership across both Rillet and our customers' organizations. This is a high-impact, highly strategic role where you'll directly influence product, go-to-market, and the long-term success of the business. We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function. What You'll Do
Lead commercial conversations including renewals, expansions, contract structure, and value alignment.
Partner with the Founding Account Manager to build and operationalize Rillet's renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes.
Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the Account Success Management team.
Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
Conduct business reviews with strategic customers, highlighting Rillet's value, insights, and roadmap.
Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.
Who We're Looking For
3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
Demonstrated ability to own renewal cycles and run commercial negotiations
Experience building or improving processes for renewals, forecasting, or expansion
Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
Excellent communication and relationship-building skills, especially with senior finance leaders
Ability to partner cross-functionally and drive alignment in a fast-moving environment
Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
Life at Rillet:
Competitive Pay & Benefits:
Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
Room to Grow:
We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
Flexibility That Works:
Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
Build Real Connections:
Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.
As an early Account Manager at Rillet, you will partner closely with the Founding Account Manager to define the standard for operational excellence within the Account Management function. Together, you'll deliver retention strategies that unlock the full value of customers' investment in Rillet's AI-native ERP. You will play a key role in owning and evolving the renewal strategy, building scalable frameworks, and collaborating closely with the Founding Account Manager, Head of Customer Success and executive leadership across both Rillet and our customers' organizations. This is a high-impact, highly strategic role where you'll directly influence product, go-to-market, and the long-term success of the business. We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function. What You'll Do
Lead commercial conversations including renewals, expansions, contract structure, and value alignment.
Partner with the Founding Account Manager to build and operationalize Rillet's renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes.
Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the Account Success Management team.
Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
Conduct business reviews with strategic customers, highlighting Rillet's value, insights, and roadmap.
Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.
Who We're Looking For
3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
Demonstrated ability to own renewal cycles and run commercial negotiations
Experience building or improving processes for renewals, forecasting, or expansion
Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
Excellent communication and relationship-building skills, especially with senior finance leaders
Ability to partner cross-functionally and drive alignment in a fast-moving environment
Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
Life at Rillet:
Competitive Pay & Benefits:
Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
Room to Grow:
We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
Flexibility That Works:
Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
Build Real Connections:
Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.