Associate Support Representative
Tyler Technologies, Denver, CO, United States
Associate Support Representative
We are currently seeking an Associate Support Services Representative. Tyler Technologies helps government entities web-enable their information services. Our electronic government solutions use technology to increase efficiency, reduce costs, and help make government interactions more accessible for everyone through ready access to relevant technology.
Location Overland Park, Kansas | Denver, Colorado
Responsibilities
Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email and chat conversations
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
Understand and determine the cause of problems quickly and apply the appropriate solution
Review and process documents for compliance with established regulations
Manage sensitive information securely and in accordance with company policies and procedures
Demonstrate commitment to customer satisfaction and interact with customers in a professional and courteous manner at all times
Solve technical problems with minimal supervision
Navigate a computer effectively and learn to use and support multiple web-based systems quickly
Provide accurate and complete information to meet customer needs and achieve satisfaction
Work with supervisor to stay updated on product knowledge, company policies and procedures, and effectively handle changes in any of these areas
Provide timely feedback to the supervisor regarding challenges or customer concerns
Qualifications
High School Diploma and a minimum of one year of customer-facing work experience.
Excellent communication skills, including clear verbal and written abilities.
Strong organizational and prioritization skills.
Ability to multi-task in a fast-paced environment to ensure timely follow-through.
Must have excellent problem-solving skills and keen attention to detail.
Must be self‑motivated and demonstrate initiative.
Ability to understand a variety of technologies and platforms.
This position allows both flexible and remote workdays opportunities.
Salary Salary will generally fall between $33,600 - $45,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Employee Benefits Your health and well‑being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Location Overland Park, Kansas | Denver, Colorado
Responsibilities
Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email and chat conversations
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
Understand and determine the cause of problems quickly and apply the appropriate solution
Review and process documents for compliance with established regulations
Manage sensitive information securely and in accordance with company policies and procedures
Demonstrate commitment to customer satisfaction and interact with customers in a professional and courteous manner at all times
Solve technical problems with minimal supervision
Navigate a computer effectively and learn to use and support multiple web-based systems quickly
Provide accurate and complete information to meet customer needs and achieve satisfaction
Work with supervisor to stay updated on product knowledge, company policies and procedures, and effectively handle changes in any of these areas
Provide timely feedback to the supervisor regarding challenges or customer concerns
Qualifications
High School Diploma and a minimum of one year of customer-facing work experience.
Excellent communication skills, including clear verbal and written abilities.
Strong organizational and prioritization skills.
Ability to multi-task in a fast-paced environment to ensure timely follow-through.
Must have excellent problem-solving skills and keen attention to detail.
Must be self‑motivated and demonstrate initiative.
Ability to understand a variety of technologies and platforms.
This position allows both flexible and remote workdays opportunities.
Salary Salary will generally fall between $33,600 - $45,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Employee Benefits Your health and well‑being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
#J-18808-Ljbffr