Renewals Specialist
Clinisys, Morrisville, NC, United States
Clinisys Building an, must drive an AI first sense of purpose and urgency.
Position Summary Clinisys building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve.
The Clinisys Renewals Team oversees all aspects of global quoting and billing for Maintenance and Support services. We work with customers both internal and external to ensure a high level of customer service, license compliance, resolve escalations, and ensure timely and accurate initial year and renewal billing and quoting. The Renewals Specialist performs a variety of accounting and billing functions such as renewal invoicing, renewal quote processing, billing maintenance on new products per project terms, and working with internal and external customers on questions or concerns related to maintenance and support invoices, credit requests, and payments.
Essential Functions
Assist with the renewal process for customer maintenance and support contracts.
Monthly issue maintenance renewal invoices, considering all Software Maintenance Contracts and client purchases.
Generate quotes for clients with upcoming maintenance renewals.
Maintain system accuracy by updating billing information for new and removed maintenance products.
Evaluate client concerns, process credit requests in line with company policy, and escalate complex issues as necessary.
Proactively contact customers before and during the renewal process to facilitate purchase order procurement.
Provide essential information to clients regarding maintenance contracts to close deals.
Collaborate with clients and internal departments to resolve issues and escalations related to client maintenance and support agreements, escalating complex issues as necessary.
Ensure the timely and accurate delivery of maintenance contract renewal information to clients, maintaining a high degree of professionalism and precision.
Keep client asset records, license levels, and support contract data accurate and current using company systems.
Adhere to company policies and procedures regarding client license asset management and compliance.
Perform any additional duties and responsibilities as assigned.
Skills Needed To Be Successful
High level of attention to detail
Strong organizational skills
Excellent written and verbal communication skills
Solid knowledge of billing practices
Ability to read and interpret commercial contracts to ensure invoicing accuracy
Flexible team player with emphasis on customer service
Established ability to interact effectively with all levels and departments within the company and with clients
Excellent critical thinking skills
Required Experience & Education
Bachelor’s degree in business administration or related discipline
2+ years of experience in a commercial billing or Accounts Receivable role
2+ years in a professional customer service facing role
Must be able to commit to a minimum of 3 days working onsite in either our Raleigh NC or Tucson AZ office
Preferred Experience & Education
Experience in the Software as a Service business
Healthcare, or related, Industry experience
Supervisory Responsibilities N/A
Benefits Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we’ve got you covered with our total rewards package. The starting pay range for a candidate selected for this position is generally within the $51,200 - $64,000 annual base salary range. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.
Physical Requirements
Work is performed in a regular office setting with minimal exposure to health or safety hazards—prolonged periods of sitting at a desk and working on a computer.
Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
Exposure to hazardous materials or various weather conditions
Clinisys’ Commitment to Equal Opportunity Clinisys Information Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
This job description is meant to accurately depict the tasks and accountabilities most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and it is subject to change at any time.
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Position Summary Clinisys building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve.
The Clinisys Renewals Team oversees all aspects of global quoting and billing for Maintenance and Support services. We work with customers both internal and external to ensure a high level of customer service, license compliance, resolve escalations, and ensure timely and accurate initial year and renewal billing and quoting. The Renewals Specialist performs a variety of accounting and billing functions such as renewal invoicing, renewal quote processing, billing maintenance on new products per project terms, and working with internal and external customers on questions or concerns related to maintenance and support invoices, credit requests, and payments.
Essential Functions
Assist with the renewal process for customer maintenance and support contracts.
Monthly issue maintenance renewal invoices, considering all Software Maintenance Contracts and client purchases.
Generate quotes for clients with upcoming maintenance renewals.
Maintain system accuracy by updating billing information for new and removed maintenance products.
Evaluate client concerns, process credit requests in line with company policy, and escalate complex issues as necessary.
Proactively contact customers before and during the renewal process to facilitate purchase order procurement.
Provide essential information to clients regarding maintenance contracts to close deals.
Collaborate with clients and internal departments to resolve issues and escalations related to client maintenance and support agreements, escalating complex issues as necessary.
Ensure the timely and accurate delivery of maintenance contract renewal information to clients, maintaining a high degree of professionalism and precision.
Keep client asset records, license levels, and support contract data accurate and current using company systems.
Adhere to company policies and procedures regarding client license asset management and compliance.
Perform any additional duties and responsibilities as assigned.
Skills Needed To Be Successful
High level of attention to detail
Strong organizational skills
Excellent written and verbal communication skills
Solid knowledge of billing practices
Ability to read and interpret commercial contracts to ensure invoicing accuracy
Flexible team player with emphasis on customer service
Established ability to interact effectively with all levels and departments within the company and with clients
Excellent critical thinking skills
Required Experience & Education
Bachelor’s degree in business administration or related discipline
2+ years of experience in a commercial billing or Accounts Receivable role
2+ years in a professional customer service facing role
Must be able to commit to a minimum of 3 days working onsite in either our Raleigh NC or Tucson AZ office
Preferred Experience & Education
Experience in the Software as a Service business
Healthcare, or related, Industry experience
Supervisory Responsibilities N/A
Benefits Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we’ve got you covered with our total rewards package. The starting pay range for a candidate selected for this position is generally within the $51,200 - $64,000 annual base salary range. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.
Physical Requirements
Work is performed in a regular office setting with minimal exposure to health or safety hazards—prolonged periods of sitting at a desk and working on a computer.
Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
Exposure to hazardous materials or various weather conditions
Clinisys’ Commitment to Equal Opportunity Clinisys Information Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
This job description is meant to accurately depict the tasks and accountabilities most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and it is subject to change at any time.
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