Customer Success Director - Live
Playtech, New York, NY, United States
Overview
Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. We deliver business intelligence-driven gambling software, services, content, and platform technology across product verticals including casino, live casino, sports betting, virtual sports, bingo and poker. Playtech values diversity and transparent processes as part of responsible business practices. Job Description We are seeking a high-impact Customer Success Director - Live to lead the commercial and operational evolution of our North American B2B partnerships. You will be the primary bridge between our global R&D hubs and our US-based iGaming operator partners, acting as an embedded consultant to optimize Live Casino ecosystems for world-leading sportsbooks and casinos. Responsibilities
Customer Success & Value Delivery:
Act as the primary commercial and operational consultant for US-based partners, ensuring they receive best-in-class B2B Live Dealer service and maximum ROI. Strategic Market Alignment:
Liaise with international creative and R&D teams to localize products for the US market (Live Table Games, Game Shows). Operational & Studio Oversight:
Conduct regular studio tours and site visits, collaborating with Studio Managers to implement customer-specific improvements and operational excellence. Growth & Upselling:
Proactively identify and close opportunities for revenue growth, including dedicated studio environments, new table types, and localized dealer options. Business Intelligence & Reporting:
Deliver advanced BI insights to partners; analyze metrics to optimize seat occupancy, betting limits, and player retention. Sales Support:
Partner with the Business Development team during high-value pitches, providing the operational proof of concept and product expertise needed to win new business. Competitor Analysis:
Maintain awareness of the North American B2B landscape to ensure our technology and studio offerings remain the superior choice for operators. Qualifications
Minimum Experience:
At least 5 years of relevant professional and industry experience. Experienced Industry Professional:
Senior-level commercial or operational experience from a North American iGaming operator or B2B provider, with a deep focus on Live Dealer/Table Games. Commercial Strategist:
Proven track record of managing partner success and driving upselling initiatives through a consultative, data-driven approach. Operational Mindset:
Understanding of the mechanics of a live studio, including game presentation standards, technical delivery, and table management. Data Literate:
Proficiency in Power BI or Tableau with the ability to translate gaming data into actionable insights. Strong Communicator:
Exceptional presenter capable of influencing C-suite executives at major US sportsbooks and casino operators. Technically Savvy:
Familiarity with Atlassian Jira and Confluence for managing cross-functional projects with global R&D teams. Regulatory Expert:
Strong grasp of North American regulatory requirements for live-streamed casino content and state-level compliance. Willing Traveler:
Ability to travel frequently to domestic studio locations and client offices. Location & Residency
Residency:
Candidates must reside in NJ, NY, CT or PA at the time of hire. Compensation & Benefits
Salary Range:
$160,000 – $220,000 per year. Other Compensation:
Eligible for an Annual Bonus based on individual and company performance metrics. Health & Wellness:
Comprehensive medical, dental, and vision insurance; includes Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Income Protection:
Company-paid Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance. Retirement:
401(k) plan with a 4% company match. Paid Time Off:
12 days of vacation and 5 days of sick time annually. Additional Information
Accommodations & Equal Opportunity:
If you need reasonable accommodation during the application and hiring process, contact Playtech-People & Culture Team at USTalent@playtech.com. Playtech is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran status, religion, sex, or any other characteristic protected by applicable laws.
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Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. We deliver business intelligence-driven gambling software, services, content, and platform technology across product verticals including casino, live casino, sports betting, virtual sports, bingo and poker. Playtech values diversity and transparent processes as part of responsible business practices. Job Description We are seeking a high-impact Customer Success Director - Live to lead the commercial and operational evolution of our North American B2B partnerships. You will be the primary bridge between our global R&D hubs and our US-based iGaming operator partners, acting as an embedded consultant to optimize Live Casino ecosystems for world-leading sportsbooks and casinos. Responsibilities
Customer Success & Value Delivery:
Act as the primary commercial and operational consultant for US-based partners, ensuring they receive best-in-class B2B Live Dealer service and maximum ROI. Strategic Market Alignment:
Liaise with international creative and R&D teams to localize products for the US market (Live Table Games, Game Shows). Operational & Studio Oversight:
Conduct regular studio tours and site visits, collaborating with Studio Managers to implement customer-specific improvements and operational excellence. Growth & Upselling:
Proactively identify and close opportunities for revenue growth, including dedicated studio environments, new table types, and localized dealer options. Business Intelligence & Reporting:
Deliver advanced BI insights to partners; analyze metrics to optimize seat occupancy, betting limits, and player retention. Sales Support:
Partner with the Business Development team during high-value pitches, providing the operational proof of concept and product expertise needed to win new business. Competitor Analysis:
Maintain awareness of the North American B2B landscape to ensure our technology and studio offerings remain the superior choice for operators. Qualifications
Minimum Experience:
At least 5 years of relevant professional and industry experience. Experienced Industry Professional:
Senior-level commercial or operational experience from a North American iGaming operator or B2B provider, with a deep focus on Live Dealer/Table Games. Commercial Strategist:
Proven track record of managing partner success and driving upselling initiatives through a consultative, data-driven approach. Operational Mindset:
Understanding of the mechanics of a live studio, including game presentation standards, technical delivery, and table management. Data Literate:
Proficiency in Power BI or Tableau with the ability to translate gaming data into actionable insights. Strong Communicator:
Exceptional presenter capable of influencing C-suite executives at major US sportsbooks and casino operators. Technically Savvy:
Familiarity with Atlassian Jira and Confluence for managing cross-functional projects with global R&D teams. Regulatory Expert:
Strong grasp of North American regulatory requirements for live-streamed casino content and state-level compliance. Willing Traveler:
Ability to travel frequently to domestic studio locations and client offices. Location & Residency
Residency:
Candidates must reside in NJ, NY, CT or PA at the time of hire. Compensation & Benefits
Salary Range:
$160,000 – $220,000 per year. Other Compensation:
Eligible for an Annual Bonus based on individual and company performance metrics. Health & Wellness:
Comprehensive medical, dental, and vision insurance; includes Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Income Protection:
Company-paid Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance. Retirement:
401(k) plan with a 4% company match. Paid Time Off:
12 days of vacation and 5 days of sick time annually. Additional Information
Accommodations & Equal Opportunity:
If you need reasonable accommodation during the application and hiring process, contact Playtech-People & Culture Team at USTalent@playtech.com. Playtech is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran status, religion, sex, or any other characteristic protected by applicable laws.
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