Order-to-Cash Strategy & Operations, Operations Lead
Zoom, Boston, MA, United States
Immigration sponsorship is not available for this position
Responsibilities
Owning and executing end-to-end, cross-functional initiatives across Order-to-Cash that increase productivity and scale the business, from initial root-cause analysis through to implementation. This includes process-mapping, requirement gathering, drafting proposals and recommendations, surfacing roadblocks, etc.
Navigating cross-functional complexity to secure buy-in for new policies, processes, and system improvements.
Translating data trends into business/financial insights, and into actionable operational triggers.
Partnering with the Insights Lead to identify and communicate the “operational why” behind the “data what”.
Performing basic data analysis independently to support owned operational initiatives (identify opportunity, measure impact, success, etc.).
Partnering with the Sr. Manager and OTC Leads to establish the long-term OTC roadmap based on identified operational bottlenecks.
What we’re looking for
8 years of progressive experience in Finance Operations, Revenue Operations, Sales Operations, Business Operations, or Management Consulting, within a SaaS environment.
Bachelor’s degree or higher in Finance or a related discipline.
Proven experience taking a project from a conceptual problem statement to a fully deployed operational process.
Experience working in cross-functional environments and building consensus across diverse stakeholder groups.
Experience “managing by influence” across teams you do not directly control.
Ability to probe deeply with stakeholders to uncover the root cause of operational pain points rather than just treating symptoms.
Ability to take a tangled process and distill it into a clean, scalable workflow.
Comfortable performing basic data analysis to identify and size business risk and process opportunity.
Background in SaaS, technology, and high-growth companies.
Excellent grasp of traditional financial terms (revenue recognition, billing logic, and aging).
SQL experience is nice to have.
Salary Salary Range or On Target Earnings:
Minimum: $97,600.00
Maximum: $225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
Anticipated Position Close Date 04/20/26
LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
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Responsibilities
Owning and executing end-to-end, cross-functional initiatives across Order-to-Cash that increase productivity and scale the business, from initial root-cause analysis through to implementation. This includes process-mapping, requirement gathering, drafting proposals and recommendations, surfacing roadblocks, etc.
Navigating cross-functional complexity to secure buy-in for new policies, processes, and system improvements.
Translating data trends into business/financial insights, and into actionable operational triggers.
Partnering with the Insights Lead to identify and communicate the “operational why” behind the “data what”.
Performing basic data analysis independently to support owned operational initiatives (identify opportunity, measure impact, success, etc.).
Partnering with the Sr. Manager and OTC Leads to establish the long-term OTC roadmap based on identified operational bottlenecks.
What we’re looking for
8 years of progressive experience in Finance Operations, Revenue Operations, Sales Operations, Business Operations, or Management Consulting, within a SaaS environment.
Bachelor’s degree or higher in Finance or a related discipline.
Proven experience taking a project from a conceptual problem statement to a fully deployed operational process.
Experience working in cross-functional environments and building consensus across diverse stakeholder groups.
Experience “managing by influence” across teams you do not directly control.
Ability to probe deeply with stakeholders to uncover the root cause of operational pain points rather than just treating symptoms.
Ability to take a tangled process and distill it into a clean, scalable workflow.
Comfortable performing basic data analysis to identify and size business risk and process opportunity.
Background in SaaS, technology, and high-growth companies.
Excellent grasp of traditional financial terms (revenue recognition, billing logic, and aging).
SQL experience is nice to have.
Salary Salary Range or On Target Earnings:
Minimum: $97,600.00
Maximum: $225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
Anticipated Position Close Date 04/20/26
LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines
#J-18808-Ljbffr