Senior IT Business Analyst
Fay Financial, Farmers Branch, TX, United States
The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.
From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.
Reporting to the VP of IT Business Analysis, this position collaborates with stakeholders to identify business goals, requirements, and strategic priorities to assist with defining technology initiatives and process improvements. The role identifies system enhancements and process improvements, translating complex business needs into technical deliverables and fostering collaboration between business and technology teams.
This position develops business process flows, leads business process re‑engineering sessions, gathers and documents requirements, and collaborates with technical teams to convert requirements into actionable deliverables. The role manages project execution, oversees user acceptance testing, maintains project documentation, and updates policies and procedures. Additionally, this position may support application development, business intelligence, and data reporting for assigned projects or in coordination with other teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent combination of years of experience with High School diploma/ GED) required
5+ years’ experience as an IT Business Analyst or Systems Analyst with expertise in requirements elicitation, backlog management, creating process flows, feature lists, use cases, and user stories
3+ years' experience in project or product management
2+ years' experience in Agile Business Analysis, including user stories, acceptance criteria, and test case scenarios; familiarity with Agile Scrum methodology preferred
Proficiency in business requirements documentation, technical specifications, use cases, and test cases
Preferred experience with BI, reporting, and SQL, with familiarity in Azure DevOps and MSP
Experience in the financial services or mortgage industry preferred
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong analytical skills
Strong problem‑solving skills; ability to develop creative solutions to complex business problems
Strong communication and collaboration skills; ability to work effectively with technical and non‑technical stakeholders
Strong verbal and written communication skills
Strong project management skills
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Strong interpersonal skills
Collaborative work style; high team‑orientation
Open to change; agile; high learning agility
Self‑directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Strong skills in MS Word, Excel, and PowerPoint
Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $130,000.00 annually
This position is eligible for an annual discretionary bonus
Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to
www.dhs.gov/E-Verify .
#J-18808-Ljbffr
From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.
Reporting to the VP of IT Business Analysis, this position collaborates with stakeholders to identify business goals, requirements, and strategic priorities to assist with defining technology initiatives and process improvements. The role identifies system enhancements and process improvements, translating complex business needs into technical deliverables and fostering collaboration between business and technology teams.
This position develops business process flows, leads business process re‑engineering sessions, gathers and documents requirements, and collaborates with technical teams to convert requirements into actionable deliverables. The role manages project execution, oversees user acceptance testing, maintains project documentation, and updates policies and procedures. Additionally, this position may support application development, business intelligence, and data reporting for assigned projects or in coordination with other teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent combination of years of experience with High School diploma/ GED) required
5+ years’ experience as an IT Business Analyst or Systems Analyst with expertise in requirements elicitation, backlog management, creating process flows, feature lists, use cases, and user stories
3+ years' experience in project or product management
2+ years' experience in Agile Business Analysis, including user stories, acceptance criteria, and test case scenarios; familiarity with Agile Scrum methodology preferred
Proficiency in business requirements documentation, technical specifications, use cases, and test cases
Preferred experience with BI, reporting, and SQL, with familiarity in Azure DevOps and MSP
Experience in the financial services or mortgage industry preferred
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong analytical skills
Strong problem‑solving skills; ability to develop creative solutions to complex business problems
Strong communication and collaboration skills; ability to work effectively with technical and non‑technical stakeholders
Strong verbal and written communication skills
Strong project management skills
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Strong interpersonal skills
Collaborative work style; high team‑orientation
Open to change; agile; high learning agility
Self‑directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Strong skills in MS Word, Excel, and PowerPoint
Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $130,000.00 annually
This position is eligible for an annual discretionary bonus
Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to
www.dhs.gov/E-Verify .
#J-18808-Ljbffr