Business Analyst - (Microsoft Dynamics CRM)
Cloud and Things, New York, NY, United States
Overview
Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.
*This is an exempt position. Salary commensurate with experience*
Location: Hybrid – Brooklyn, NY Salary: $125,000 - $135,000
Duties
Provide subject‑matter expertise in Microsoft Dynamics CRM.
Understand business needs, elicit and document business requirements.
Conceptualize and design best‑practice solutions that leverage product and industry knowledge, as directed by requirements.
Communicate requirements and designs to business, development, testing and training teams; manage updates.
Provide insight into designs, verify test conditions and assist with User Acceptance Testing and demonstrations.
Validate that the application fulfills requirements and meets end‑user expectations.
Manage defect triage during internal and external testing events.
Develop and maintain supplemental documentation, artifacts and deliverables generated in the Analysis & Design phase, as dictated by project/product methodologies, standards and guidelines.
Work with project managers, product managers and product owners to obtain consensus and sign‑off on requirements deliverables.
Mandatory Qualifications
8+ years of relevant experience working with Microsoft Dynamics CRM.
5+ years of experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
2+ years of experience developing requirements for multi‑channel solutions (e.g., CRM application, online portal, native mobile apps).
Deep know‑how and proven record of Microsoft Dynamics CRM implementation life‑cycle (participated in at least two implementations).
Strong knowledge of Microsoft Dynamics CRM concepts (configuration, customization, workflow, integration, etc.).
Experience developing and employing functional project artifacts (solution designs, use cases, user stories, requirements definitions, process definitions, UI design).
Excellent oral and written communication/soft skills and ability to articulate to all project members and stakeholders; works well with technical and non‑technical resources.
Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
Proficient using standard project tools including Microsoft Project, Excel and PowerPoint.
Proven experience defining requirements for solutions in multiple‑entity environments (multiple agencies, business partners, etc.).
Desirable Qualifications
Experience with Power Pages (Microsoft Dynamics Portal).
Experience performing analysis and design on large systems integration projects with multiple organizations.
Experience with cloud‑based CRM solutions.
Strong writing skills.
Microsoft Dynamics CRM certification(s).
Organized and proficient at managing deliverables, meeting notes, presentations and other documentation/communications.
Knowledge of NYC Government culture.
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
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*This is an exempt position. Salary commensurate with experience*
Location: Hybrid – Brooklyn, NY Salary: $125,000 - $135,000
Duties
Provide subject‑matter expertise in Microsoft Dynamics CRM.
Understand business needs, elicit and document business requirements.
Conceptualize and design best‑practice solutions that leverage product and industry knowledge, as directed by requirements.
Communicate requirements and designs to business, development, testing and training teams; manage updates.
Provide insight into designs, verify test conditions and assist with User Acceptance Testing and demonstrations.
Validate that the application fulfills requirements and meets end‑user expectations.
Manage defect triage during internal and external testing events.
Develop and maintain supplemental documentation, artifacts and deliverables generated in the Analysis & Design phase, as dictated by project/product methodologies, standards and guidelines.
Work with project managers, product managers and product owners to obtain consensus and sign‑off on requirements deliverables.
Mandatory Qualifications
8+ years of relevant experience working with Microsoft Dynamics CRM.
5+ years of experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
2+ years of experience developing requirements for multi‑channel solutions (e.g., CRM application, online portal, native mobile apps).
Deep know‑how and proven record of Microsoft Dynamics CRM implementation life‑cycle (participated in at least two implementations).
Strong knowledge of Microsoft Dynamics CRM concepts (configuration, customization, workflow, integration, etc.).
Experience developing and employing functional project artifacts (solution designs, use cases, user stories, requirements definitions, process definitions, UI design).
Excellent oral and written communication/soft skills and ability to articulate to all project members and stakeholders; works well with technical and non‑technical resources.
Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
Proficient using standard project tools including Microsoft Project, Excel and PowerPoint.
Proven experience defining requirements for solutions in multiple‑entity environments (multiple agencies, business partners, etc.).
Desirable Qualifications
Experience with Power Pages (Microsoft Dynamics Portal).
Experience performing analysis and design on large systems integration projects with multiple organizations.
Experience with cloud‑based CRM solutions.
Strong writing skills.
Microsoft Dynamics CRM certification(s).
Organized and proficient at managing deliverables, meeting notes, presentations and other documentation/communications.
Knowledge of NYC Government culture.
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
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