Automotive BDC Representative
Toyota of Orlando, Orlando, FL, United States
Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.
What We Offer
Daily guaranteed pay
Competitive commission plan — top performers earn up to $100,000/year
Full benefits package (medical, dental, vision, PTO, etc.)
Supportive leadership and strong team culture
Ongoing training and career development
Stable, reputable dealership with high customer traffic
Job Responsibilities
Maintain a minimum standard of outbound calls to prospective customers
Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
Adhere to lead management plan guidelines for each lead in your database
Respond to internet leads and inquiries
Accurately record interactions with each prospective customer in our database
Other reasonable duties as may be requested
Requirements
1-2 years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills
Prior phone experience, required
E-leads experience a plus
Automotive BDC experience
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process
Competencies
Goal–oriented individual, driven to exceed personal and team goals
Eager to earn more
Exceptional communication and customer service skills exemplified to internal and external customers
Effectively collaborate with fellow employees
Employment is contingent upon successful completion of a background investigation.
Toyota of Orlandois proud to be an Equal Opportunity Employer.
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What We Offer
Daily guaranteed pay
Competitive commission plan — top performers earn up to $100,000/year
Full benefits package (medical, dental, vision, PTO, etc.)
Supportive leadership and strong team culture
Ongoing training and career development
Stable, reputable dealership with high customer traffic
Job Responsibilities
Maintain a minimum standard of outbound calls to prospective customers
Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
Adhere to lead management plan guidelines for each lead in your database
Respond to internet leads and inquiries
Accurately record interactions with each prospective customer in our database
Other reasonable duties as may be requested
Requirements
1-2 years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills
Prior phone experience, required
E-leads experience a plus
Automotive BDC experience
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process
Competencies
Goal–oriented individual, driven to exceed personal and team goals
Eager to earn more
Exceptional communication and customer service skills exemplified to internal and external customers
Effectively collaborate with fellow employees
Employment is contingent upon successful completion of a background investigation.
Toyota of Orlandois proud to be an Equal Opportunity Employer.
#J-18808-Ljbffr