Director Fraud Solutions Delivery
Ally, Raleigh, NC, United States
General information
Ref #
21919
Remote?
No
Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity In office role with hybrid schedule. Ally work locations Charlotte NC, Fort Washington PA, Jacksonville FL, or Lewisville TX.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
Support delivery of fraud solutions across all channels
Own roadmap execution for fraud technology enhancements
Translate fraud strategy capabilities to robust business requirements aligning with expected outcomes of fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience
Influence enterprise architecture decisions impacting fraud controls
Serve as escalation point for fraud technology delivery issues and communicating risks and watch items to senior leadership
Recommend appropriate controls which will maximize ROI
Collaborate with Fraud Strategy on vendor capabilities and engaging vendors in RFPs and assisting with contracting as needed
Partner with cross‑functional teams to ensure new products and services are deployed safely, with the appropriate fraud controls
Ensure fraud capabilities support new product launches and channel expansions
Identify operational impacts related to deployment of new products, services and fraud technologies
Drive operational efficiency through deployment of fraud technology
The Skills You Bring Minimum Qualifications
9+ years of relevant experience or equivalent combination of education and experience
High school Diploma or GED equivalent
Preferred Qualifications
Minimum of 7 years in fraud prevention experience, with at least 2 years in Fraud Technology delivery
Bachelor’s degree preferred
Deep knowledge of bank products and payments
Experience working with Agile and Waterfall delivery methodologies
Experience implementing fraud technology and a deep understanding of necessary fraud control environment, with a focus on authentication related controls
Ability to translate fraud risk into technical requirements
Great communication and engagement style, willing to partner with cross‑functional teams in and out of the fraud organization
Solid understanding of applicable banking regulations and network operating rules, to include but not limited to Regulation E, Regulation CC, FCRA, NACHA, Zelle, and Mastercard
How We’ll Have Your Back Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid‑time‑off, including time off for volunteering and voting
Planning for the Future: plan for the near and long term with an industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well‑being programs
Supporting your Health & Well‑being: flexible health and insurance options including dental and vision, pre‑tax Health Savings Account with employer contributions and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back‑up child and adult/elder day care program and childcare discounts
Work‑Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs
Who We Are Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Equal Opportunity Employer Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
COVID‑19 Vaccination Requirement Where permitted by applicable law, must have received or be willing to receive the COVID‑19 vaccine by date of hire to be considered, if not currently employed by Ally.
Reasonable Accommodations We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range Emerging: 125,000
Experienced: 157,500
Expert: 190,000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
#J-18808-Ljbffr
21919
Remote?
No
Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity In office role with hybrid schedule. Ally work locations Charlotte NC, Fort Washington PA, Jacksonville FL, or Lewisville TX.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
Support delivery of fraud solutions across all channels
Own roadmap execution for fraud technology enhancements
Translate fraud strategy capabilities to robust business requirements aligning with expected outcomes of fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience
Influence enterprise architecture decisions impacting fraud controls
Serve as escalation point for fraud technology delivery issues and communicating risks and watch items to senior leadership
Recommend appropriate controls which will maximize ROI
Collaborate with Fraud Strategy on vendor capabilities and engaging vendors in RFPs and assisting with contracting as needed
Partner with cross‑functional teams to ensure new products and services are deployed safely, with the appropriate fraud controls
Ensure fraud capabilities support new product launches and channel expansions
Identify operational impacts related to deployment of new products, services and fraud technologies
Drive operational efficiency through deployment of fraud technology
The Skills You Bring Minimum Qualifications
9+ years of relevant experience or equivalent combination of education and experience
High school Diploma or GED equivalent
Preferred Qualifications
Minimum of 7 years in fraud prevention experience, with at least 2 years in Fraud Technology delivery
Bachelor’s degree preferred
Deep knowledge of bank products and payments
Experience working with Agile and Waterfall delivery methodologies
Experience implementing fraud technology and a deep understanding of necessary fraud control environment, with a focus on authentication related controls
Ability to translate fraud risk into technical requirements
Great communication and engagement style, willing to partner with cross‑functional teams in and out of the fraud organization
Solid understanding of applicable banking regulations and network operating rules, to include but not limited to Regulation E, Regulation CC, FCRA, NACHA, Zelle, and Mastercard
How We’ll Have Your Back Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid‑time‑off, including time off for volunteering and voting
Planning for the Future: plan for the near and long term with an industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well‑being programs
Supporting your Health & Well‑being: flexible health and insurance options including dental and vision, pre‑tax Health Savings Account with employer contributions and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back‑up child and adult/elder day care program and childcare discounts
Work‑Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs
Who We Are Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Equal Opportunity Employer Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
COVID‑19 Vaccination Requirement Where permitted by applicable law, must have received or be willing to receive the COVID‑19 vaccine by date of hire to be considered, if not currently employed by Ally.
Reasonable Accommodations We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range Emerging: 125,000
Experienced: 157,500
Expert: 190,000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
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