Incident Management Specialist - Launch & Deployment Support
Ampcus, Inc, Mc Lean, VA, United States
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services.
Job Title: Incident Management Specialist – Launch & Deployment Support
Job Location: McLean, VA – Hybrid
Duration: 6 months assignment with the possibility of extension
We are seeking an experienced Incident Management Specialist to support large-scale deployments and launch events. This role is critical in ensuring seamless incident support during event launches and throughout the warranty period, as well as driving ongoing process management and continuous improvement post-launch. The ideal candidate will bring strong technical troubleshooting skills, exceptional communication abilities, and a disciplined approach to incident management operations.
Key Responsibilities
Manage and coordinate incidents during deployment and launch events, providing shift-based support as required
Gather, analyze, and validate incident ticket details to ensure accuracy and completeness
Understand key incident actions, identify appropriate Points of Contact (POCs), and facilitate timely resolution
Lead and participate in incident‑related leader calls, delivering clear, concise, and timely verbal and written updates
Use Jira for incident tracking, ticket management, and administrative tasks
Ensure adherence to established incident management processes while identifying opportunities for improvement
Maintain detailed incident documentation—including timelines, actions taken, and outcomes
Support continuous improvement efforts by capturing lessons learned after each event
Required Qualifications
Proven experience in incident management, including ticket triage, coordination, and resolution
Strong technical troubleshooting, diagnostic, and problem‑solving skills
Exceptional verbal and written communication skills, particularly in high‑pressure situations
Proficiency with Jira incident ticketing systems and related administrative activities
Demonstrated ability to stay highly organized, maintain attention to detail, and consistently follow defined processes
Preferred Qualifications
Experience with process management and continuous improvement initiatives
Prior support of large‑scale launch events or complex deployments requiring shift coverage
Ability to create, maintain, and improve incident documentation, playbooks, and operating procedures
Experience conducting Root Cause Analysis (RCA) and implementing preventive and corrective actions
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Job Title: Incident Management Specialist – Launch & Deployment Support
Job Location: McLean, VA – Hybrid
Duration: 6 months assignment with the possibility of extension
We are seeking an experienced Incident Management Specialist to support large-scale deployments and launch events. This role is critical in ensuring seamless incident support during event launches and throughout the warranty period, as well as driving ongoing process management and continuous improvement post-launch. The ideal candidate will bring strong technical troubleshooting skills, exceptional communication abilities, and a disciplined approach to incident management operations.
Key Responsibilities
Manage and coordinate incidents during deployment and launch events, providing shift-based support as required
Gather, analyze, and validate incident ticket details to ensure accuracy and completeness
Understand key incident actions, identify appropriate Points of Contact (POCs), and facilitate timely resolution
Lead and participate in incident‑related leader calls, delivering clear, concise, and timely verbal and written updates
Use Jira for incident tracking, ticket management, and administrative tasks
Ensure adherence to established incident management processes while identifying opportunities for improvement
Maintain detailed incident documentation—including timelines, actions taken, and outcomes
Support continuous improvement efforts by capturing lessons learned after each event
Required Qualifications
Proven experience in incident management, including ticket triage, coordination, and resolution
Strong technical troubleshooting, diagnostic, and problem‑solving skills
Exceptional verbal and written communication skills, particularly in high‑pressure situations
Proficiency with Jira incident ticketing systems and related administrative activities
Demonstrated ability to stay highly organized, maintain attention to detail, and consistently follow defined processes
Preferred Qualifications
Experience with process management and continuous improvement initiatives
Prior support of large‑scale launch events or complex deployments requiring shift coverage
Ability to create, maintain, and improve incident documentation, playbooks, and operating procedures
Experience conducting Root Cause Analysis (RCA) and implementing preventive and corrective actions
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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