Director of Credit & Risk
order.co, New York, NY, United States
Role Overview
We are seeking a Director of Credit & Risk to own underwriting strategy, portfolio performance, and lender-facing execution for Order.co’s credit offering.
This role reports into the Head of Payments & Credit and operates as the day‑to‑day owner of the credit function. You will be responsible for building the systems, policies, and operating rigor required to evolve our current underwriting approach into a more scalable, programmatic credit engine.
This is an individual contributor role with light team oversight (analyst/associate level), designed for a senior operator who can both
set direction and personally drive outcomes
across the credit lifecycle.
You will play a critical role in shaping how Order.co deploys capital, manages risk, and builds credibility with institutional lenders.
Design and formalize underwriting policies, approval frameworks, and risk thresholds.
Translate business objectives into clear, scalable credit decisioning logic.
Continuously evolve policy based on portfolio performance, loss trends, and growth targets.
Own end‑to‑end portfolio health, including approval rates, utilization, delinquency, and loss performance.
Build and maintain core reporting (cohort analysis, vintage tracking, unit economics).
Identify emerging risk signals and take proactive action to protect portfolio performance.
Serve as a primary interface with external lending and trade credit partners.
Lead recurring performance reviews, reporting, and data discussions.
Ensure compliance with relevant agreements and proactively manage covenant performance.
Underwriting Execution & Complex Deal Structuring
Personally underwrite and approve complex or high‑value accounts.
Conduct deep analysis of customer financials, business models, and risk profiles.
Structure credit decisions that balance growth with disciplined risk management.
Operational Buildout & Team Enablement
Establish SOPs, QA processes, and decision‑making frameworks to ensure consistency and scalability.
Provide guidance and oversight to junior underwriting and operations team members.
Implement processes that reduce manual work while improving decision quality.
Cross‑Functional Collaboration
Partner with Product, Engineering, and Data teams to improve underwriting workflows and automation.
Collaborate with GTM and Operations on customer‑level decisions and escalations.
Provide input into product and infrastructure decisions that impact credit performance.
Required Skills & Qualifications
8–12+ years of experience in commercial credit, underwriting, or asset‑backed lending.
Strong experience interacting with institutional lenders or capital providers.
Proven ability to design or evolve credit policies and underwriting frameworks.
Deep understanding of portfolio analytics, including loss drivers and performance segmentation.
Experience operating in a high‑growth or evolving environment where structure is still being built.
Ability to operate as a hands‑on individual contributor while influencing across teams.
What You’ll Receive
Competitive compensation including base salary, bonus, and equity.
Employer‑sponsored 401(k) with match.
Comprehensive medical, dental, and vision coverage.
Flexible time off and hybrid work environment.
Opportunity to build and scale a critical function at a high‑growth fintech company.
The anticipated annual salary range for this role is $190,000–$220,000 . Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
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This role reports into the Head of Payments & Credit and operates as the day‑to‑day owner of the credit function. You will be responsible for building the systems, policies, and operating rigor required to evolve our current underwriting approach into a more scalable, programmatic credit engine.
This is an individual contributor role with light team oversight (analyst/associate level), designed for a senior operator who can both
set direction and personally drive outcomes
across the credit lifecycle.
You will play a critical role in shaping how Order.co deploys capital, manages risk, and builds credibility with institutional lenders.
Design and formalize underwriting policies, approval frameworks, and risk thresholds.
Translate business objectives into clear, scalable credit decisioning logic.
Continuously evolve policy based on portfolio performance, loss trends, and growth targets.
Own end‑to‑end portfolio health, including approval rates, utilization, delinquency, and loss performance.
Build and maintain core reporting (cohort analysis, vintage tracking, unit economics).
Identify emerging risk signals and take proactive action to protect portfolio performance.
Serve as a primary interface with external lending and trade credit partners.
Lead recurring performance reviews, reporting, and data discussions.
Ensure compliance with relevant agreements and proactively manage covenant performance.
Underwriting Execution & Complex Deal Structuring
Personally underwrite and approve complex or high‑value accounts.
Conduct deep analysis of customer financials, business models, and risk profiles.
Structure credit decisions that balance growth with disciplined risk management.
Operational Buildout & Team Enablement
Establish SOPs, QA processes, and decision‑making frameworks to ensure consistency and scalability.
Provide guidance and oversight to junior underwriting and operations team members.
Implement processes that reduce manual work while improving decision quality.
Cross‑Functional Collaboration
Partner with Product, Engineering, and Data teams to improve underwriting workflows and automation.
Collaborate with GTM and Operations on customer‑level decisions and escalations.
Provide input into product and infrastructure decisions that impact credit performance.
Required Skills & Qualifications
8–12+ years of experience in commercial credit, underwriting, or asset‑backed lending.
Strong experience interacting with institutional lenders or capital providers.
Proven ability to design or evolve credit policies and underwriting frameworks.
Deep understanding of portfolio analytics, including loss drivers and performance segmentation.
Experience operating in a high‑growth or evolving environment where structure is still being built.
Ability to operate as a hands‑on individual contributor while influencing across teams.
What You’ll Receive
Competitive compensation including base salary, bonus, and equity.
Employer‑sponsored 401(k) with match.
Comprehensive medical, dental, and vision coverage.
Flexible time off and hybrid work environment.
Opportunity to build and scale a critical function at a high‑growth fintech company.
The anticipated annual salary range for this role is $190,000–$220,000 . Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
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