Salesforce Solutions Lead (Hybrid Work Schedule)
Parts Town, Fort Wayne, IN, United States
MarketingFort Wayne,Indiana Plattsburgh,New York
Benefits
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance The Salesforce Solutions Lead acts as the bridge between business teams and the Salesforce platform, translating needs and requests into clear, actionable solutions. This role partners closely with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements, document business processes, communicate project status, and support solution delivery. The Salesforce Business Analyst helps ensure our Salesforce ecosystem continues to scale with the needs of the business while playing a key role in roadmap execution, enabling efficient operations, driving adoption, and maximizing the value of our Salesforce investment.
A Typical Day
Partner with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements and translate business needs into clear Salesforce user stories and documentation
Facilitate discovery sessions and document current and future-state business processes to identify opportunities for automation and operational improvements
Collaborate with Salesforce team and partners to clarify requirements, define acceptance criteria, and ensure solutions align with business needs
Support solution delivery by coordinating user acceptance testing (UAT), tracking feedback, communicating project updates/status, and helping ensure successful releases
Help manage the Salesforce request backlog by organizing incoming work, providing business context, and supporting prioritization aligned to the platform roadmap
To Land This Opportunity
You bring 2-3 + years of experience working with Salesforce as an Admin , Product Owner, or similar role translating business needs into technical solutions
You have experience gathering requirements, writing user stories, and documenting business processes in a structured way that enables technical teams to deliver efficiently
You are comfortable facilitating conversations with cross-functional stakeholders and can translate complex operational needs into clear platform requirements
You have a strong understanding of Salesforce CRM and Service Cloud and how they support customer service and operational workflows
You are highly organized and detail-oriented, able to manage multiple requests and priorities in a fast-paced environment
You communicate clearly and confidently with both technical teams and non-technical stakeholders
You are curious and solutions-oriented, always looking for opportunities to improve processes and increase platform adoption
You enjoy working collaboratively with administrators, developers, and business teams to bring ideas to life
About Your Future Team At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,957 .00 - $89,549.00 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance- company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
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Benefits
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance The Salesforce Solutions Lead acts as the bridge between business teams and the Salesforce platform, translating needs and requests into clear, actionable solutions. This role partners closely with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements, document business processes, communicate project status, and support solution delivery. The Salesforce Business Analyst helps ensure our Salesforce ecosystem continues to scale with the needs of the business while playing a key role in roadmap execution, enabling efficient operations, driving adoption, and maximizing the value of our Salesforce investment.
A Typical Day
Partner with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements and translate business needs into clear Salesforce user stories and documentation
Facilitate discovery sessions and document current and future-state business processes to identify opportunities for automation and operational improvements
Collaborate with Salesforce team and partners to clarify requirements, define acceptance criteria, and ensure solutions align with business needs
Support solution delivery by coordinating user acceptance testing (UAT), tracking feedback, communicating project updates/status, and helping ensure successful releases
Help manage the Salesforce request backlog by organizing incoming work, providing business context, and supporting prioritization aligned to the platform roadmap
To Land This Opportunity
You bring 2-3 + years of experience working with Salesforce as an Admin , Product Owner, or similar role translating business needs into technical solutions
You have experience gathering requirements, writing user stories, and documenting business processes in a structured way that enables technical teams to deliver efficiently
You are comfortable facilitating conversations with cross-functional stakeholders and can translate complex operational needs into clear platform requirements
You have a strong understanding of Salesforce CRM and Service Cloud and how they support customer service and operational workflows
You are highly organized and detail-oriented, able to manage multiple requests and priorities in a fast-paced environment
You communicate clearly and confidently with both technical teams and non-technical stakeholders
You are curious and solutions-oriented, always looking for opportunities to improve processes and increase platform adoption
You enjoy working collaboratively with administrators, developers, and business teams to bring ideas to life
About Your Future Team At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,957 .00 - $89,549.00 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance- company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
#J-18808-Ljbffr