Retail Loan Servicing and Non-RE Manager-Officer
Union Bank & Trust Company, Lincoln, NE, United States
Overview
Position Summary:
The Retail Loan Servicing and NonRE Manager/Officer provides strategic leadership and operational oversight for nonreal estate loan processing and funding, and the servicing of HELOC and nonreal estate secured loans including process development, system administration, product support, and accurate credit reporting.
Responsibilities
Provide leadership and oversight of Retail Loan Servicing, Retail Non-Real Estate teams, including setting service standards, directing daily activities, and coordinating across teams. Manage and administer all functions in alignment with operational policies and initiatives while maintaining broad expertise in all loan products and services supported by the department.
Oversee Fair Credit Reporting for the bank, including accurate reporting at the transaction level and the monitoring, reporting and handling of all customer disputes in a timely and compliant manner.
Collaborate with leadership of Retail/Consumer divisions and other leaders on loan processing, funding, and servicing related issues; work with management to develop and implement products, workflows and delivery strategies.
Be responsible for the productivity, performance, budgetary input, and risk management of Retail Servicing and Retail Non-Real Estate processing teams.
Demonstrate understanding and application of all federal regulations and bank policies related to the processing, funding and servicing of HELOC and nonreal estate loans.
Apply strategic thinking, critical analysis, and sound decision-making to understand, evaluate, and manage complex business situations, driving positive outcomes through integration of strategic, financial, and operational expertise.
Research and respond to Compliance/Audit reviews and findings; follow up and implement changes based on feedback; collaborate with Compliance to understand regulatory interpretations and provide ongoing compliance training.
Exercise judgment concerning staffing, performance reviews, promotions and salary recommendations.
Maintain knowledge about systems and technology for origination, servicing, and maintenance of the loan portfolio, including Navigator, Director, MLC, LiveVox, Service Desk, eOscar, F&I Sentinel and related systems.
Recommend, test, and implement system and service enhancements to improve efficiency, accuracy, compliance, and customer experience.
Manage department's third-party relationships, renewals, and contracts.
Ensure direct reports are trained and comply with bank policy, laws and regulations; monitor internal controls and address performance issues.
Understand and adhere to all bank policies, laws and regulations; complete compliance training and follow internal processes and controls as required.
Report all compliance issues in accordance with bank policies.
Regular and reliable attendance is an essential function of this position.
Perform other job-related duties or special projects as assigned.
Qualifications
Bachelor's degree in business administration, Finance or related field preferred.
Minimum of five years of loan or lending experience required.
Minimum of three years supervisory experience preferred.
Proficient in Microsoft Office products and in working with financial systems.
Proficiency with Fiserv software, including Navigator and Director, preferred.
Preferred Talents
Proven strong leadership
Ability to coach and develop team members
Customer service mindset with a focus on enhancing customer experience
Effective written and verbal communication skills
Strong business acumen and decision-making abilities
High level of accuracy and attention to detail
Strong organizational and analytical skills
Deadline driven, independent, and exercises sound judgement
Working Environment Sedentary work - may occasionally involve lifting or carrying up to 10 pounds.
Indoor work - not exposed to outdoor elements or hazards.
Some travel required.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
Note: Please view the applicant terms and conditions before proceeding with your application.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Retail Loan Servicing and NonRE Manager/Officer provides strategic leadership and operational oversight for nonreal estate loan processing and funding, and the servicing of HELOC and nonreal estate secured loans including process development, system administration, product support, and accurate credit reporting.
Responsibilities
Provide leadership and oversight of Retail Loan Servicing, Retail Non-Real Estate teams, including setting service standards, directing daily activities, and coordinating across teams. Manage and administer all functions in alignment with operational policies and initiatives while maintaining broad expertise in all loan products and services supported by the department.
Oversee Fair Credit Reporting for the bank, including accurate reporting at the transaction level and the monitoring, reporting and handling of all customer disputes in a timely and compliant manner.
Collaborate with leadership of Retail/Consumer divisions and other leaders on loan processing, funding, and servicing related issues; work with management to develop and implement products, workflows and delivery strategies.
Be responsible for the productivity, performance, budgetary input, and risk management of Retail Servicing and Retail Non-Real Estate processing teams.
Demonstrate understanding and application of all federal regulations and bank policies related to the processing, funding and servicing of HELOC and nonreal estate loans.
Apply strategic thinking, critical analysis, and sound decision-making to understand, evaluate, and manage complex business situations, driving positive outcomes through integration of strategic, financial, and operational expertise.
Research and respond to Compliance/Audit reviews and findings; follow up and implement changes based on feedback; collaborate with Compliance to understand regulatory interpretations and provide ongoing compliance training.
Exercise judgment concerning staffing, performance reviews, promotions and salary recommendations.
Maintain knowledge about systems and technology for origination, servicing, and maintenance of the loan portfolio, including Navigator, Director, MLC, LiveVox, Service Desk, eOscar, F&I Sentinel and related systems.
Recommend, test, and implement system and service enhancements to improve efficiency, accuracy, compliance, and customer experience.
Manage department's third-party relationships, renewals, and contracts.
Ensure direct reports are trained and comply with bank policy, laws and regulations; monitor internal controls and address performance issues.
Understand and adhere to all bank policies, laws and regulations; complete compliance training and follow internal processes and controls as required.
Report all compliance issues in accordance with bank policies.
Regular and reliable attendance is an essential function of this position.
Perform other job-related duties or special projects as assigned.
Qualifications
Bachelor's degree in business administration, Finance or related field preferred.
Minimum of five years of loan or lending experience required.
Minimum of three years supervisory experience preferred.
Proficient in Microsoft Office products and in working with financial systems.
Proficiency with Fiserv software, including Navigator and Director, preferred.
Preferred Talents
Proven strong leadership
Ability to coach and develop team members
Customer service mindset with a focus on enhancing customer experience
Effective written and verbal communication skills
Strong business acumen and decision-making abilities
High level of accuracy and attention to detail
Strong organizational and analytical skills
Deadline driven, independent, and exercises sound judgement
Working Environment Sedentary work - may occasionally involve lifting or carrying up to 10 pounds.
Indoor work - not exposed to outdoor elements or hazards.
Some travel required.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
Note: Please view the applicant terms and conditions before proceeding with your application.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr