Patient Account Representative
Guidehouse, San Antonio, TX, United States
Job Family: Patient Account Representative
Travel Required: None
Clearance Required: None
What You Will Do The Call Center / Customer Service Representative – Healthcare is an extension of a client’s business office staff. Representatives are responsible for taking incoming and outgoing calls to patients and insurance companies to resolve patient accounts, following all client policies and procedures. Representatives will perform any and all job‑related duties as assigned. This position will be based Monday through Friday in our San Antonio, TX office. Individuals must work an eight‑hour shift between 8:30 AM CT and 5:30 PM CT, with no remote work initially but opportunity for some hybrid after training.
The qualified individual will be receiving incoming calls and making outbound calls, with an emphasis on inbound calling.
Account Review
EOB knowledge
Assist patients with policy statuses and insurance verifications
Customer Service
Account Updates
Strong verbal and written communication skills
Complete all business‑related requests and correspondence from patients
Complete all assigned projects in a timely manner
Assist client and patients in all requested tasks
Communicate to management areas of concern or improvement
Research and respond to all patient inquiries received by telephone and mail
Update patient demographic information and initiate account adjustments
Work an eight‑hour shift between 8:30 AM CT and 5:30 PM CT, with no remote work initially but opportunity for some hybrid after training
What You Will Need
High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
0–2+ years working within healthcare, insurance, business, finance or customer service.
Working knowledge of insurance claims, billing, coding, follow‑up, finance, accounting or customer service‑related responsibilities.
What Would Be Nice To Have
PC skills in a Windows environment; knowledge of Word and Excel.
1+ year experience in healthcare or customer service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision.
Bilingual Spanish.
What We Offer Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package.
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short‑Term & Long‑Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back‑Up Childcare Program
About Guidehouse Guidehouse is an Equal Opportunity Employer—protected veterans, individuals with disabilities, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider qualified applicants with criminal histories in a manner consistent with applicable law, including Fair Chance Ordinance of Los Angeles and San Francisco.
We provide reasonable accommodation to applicants with disabilities and other protected bases as required by law. If you require an accommodation due to a disability or other protected basis, please contact Guidehouse Recruiting at 1‑571‑633‑1711 or via email at RecruitingAccommodation@guidehouse.com.
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Travel Required: None
Clearance Required: None
What You Will Do The Call Center / Customer Service Representative – Healthcare is an extension of a client’s business office staff. Representatives are responsible for taking incoming and outgoing calls to patients and insurance companies to resolve patient accounts, following all client policies and procedures. Representatives will perform any and all job‑related duties as assigned. This position will be based Monday through Friday in our San Antonio, TX office. Individuals must work an eight‑hour shift between 8:30 AM CT and 5:30 PM CT, with no remote work initially but opportunity for some hybrid after training.
The qualified individual will be receiving incoming calls and making outbound calls, with an emphasis on inbound calling.
Account Review
EOB knowledge
Assist patients with policy statuses and insurance verifications
Customer Service
Account Updates
Strong verbal and written communication skills
Complete all business‑related requests and correspondence from patients
Complete all assigned projects in a timely manner
Assist client and patients in all requested tasks
Communicate to management areas of concern or improvement
Research and respond to all patient inquiries received by telephone and mail
Update patient demographic information and initiate account adjustments
Work an eight‑hour shift between 8:30 AM CT and 5:30 PM CT, with no remote work initially but opportunity for some hybrid after training
What You Will Need
High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
0–2+ years working within healthcare, insurance, business, finance or customer service.
Working knowledge of insurance claims, billing, coding, follow‑up, finance, accounting or customer service‑related responsibilities.
What Would Be Nice To Have
PC skills in a Windows environment; knowledge of Word and Excel.
1+ year experience in healthcare or customer service setting.
Ability to initiate and follow through on projects and work independently with minimal supervision.
Bilingual Spanish.
What We Offer Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package.
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short‑Term & Long‑Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back‑Up Childcare Program
About Guidehouse Guidehouse is an Equal Opportunity Employer—protected veterans, individuals with disabilities, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider qualified applicants with criminal histories in a manner consistent with applicable law, including Fair Chance Ordinance of Los Angeles and San Francisco.
We provide reasonable accommodation to applicants with disabilities and other protected bases as required by law. If you require an accommodation due to a disability or other protected basis, please contact Guidehouse Recruiting at 1‑571‑633‑1711 or via email at RecruitingAccommodation@guidehouse.com.
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