Customer Service Representative
Stefanini, Inc, Indianapolis, IN, United States
Join us to co-create solutions for a better future!
Customer Service Representative
Indinostop, IN
Posted: 4/10/2026
Job ID#: 63425
Job Category: Customer Service
Position Type: Contract
Duration: 6+ Months
Remaining Positions: 3
Job Details Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started.
Click Apply now or you may call: (248) 582-6511 / email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing.
Job Description Client Customer Service Representatives serve our customers via telephone and email.
They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts, and document interactions.
Client CSRs do all of this in a timely, professional and service‑oriented manner.
General Responsibilities
Provide excellent customer service and one‑call issue resolution
Handle incoming phone calls and assigned email requests, including escalated items
Assist participants with registration and login issues
Assist participants with navigation on the Client site for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non‑routine nature
Assist members in completing the Client Health Survey over the phone
Perform other varied job‑related duties as assigned
Required Skills
High School Diploma or GED
Demonstrated customer service and issue resolution skills
Strong detail orientation and listening skills
Proficiency with computer software applications, including MS Word and MS Excel
Effective verbal and written communication
Pleasant telephone voice, tone and manner
Willingness to work a flexible schedule and overtime when needed
Successful completion of a background check and drug screen is required
Required Education
High School Diploma or GED
Desired Skills
Bilingual (Spanish/English); candidates who are bilingual will be given first preference for interviews.
1‑3 years of experience in a technical call center environment or transferable skills.
Additional Information
Attendance is required for the entire training and it is fully onsite.
Upon completion of the training, contractors who demonstrate readiness will receive equipment to begin working on a hybrid basis.
Once ready and transitioned to a hybrid basis, contractors are expected to work onsite twice per week.
Training
Dates: May 11 – May 22
Time: 9:00 AM – 5:30 PM EST
Shifts Available
9:00 – 5:30 EST (Monday – Friday)
7:00 – 5:30 EST (Sunday, Monday, Tuesday, Wednesday)
10:30 – 7:00 EST (Monday – Friday)
*Listed salary ranges may vary based on experience, qualifications, and local market.
Some positions may include bonuses or other incentives.*
Pay Range $15.00 – $16.50 per hour
#J-18808-Ljbffr
Job Details Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started.
Click Apply now or you may call: (248) 582-6511 / email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing.
Job Description Client Customer Service Representatives serve our customers via telephone and email.
They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts, and document interactions.
Client CSRs do all of this in a timely, professional and service‑oriented manner.
General Responsibilities
Provide excellent customer service and one‑call issue resolution
Handle incoming phone calls and assigned email requests, including escalated items
Assist participants with registration and login issues
Assist participants with navigation on the Client site for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non‑routine nature
Assist members in completing the Client Health Survey over the phone
Perform other varied job‑related duties as assigned
Required Skills
High School Diploma or GED
Demonstrated customer service and issue resolution skills
Strong detail orientation and listening skills
Proficiency with computer software applications, including MS Word and MS Excel
Effective verbal and written communication
Pleasant telephone voice, tone and manner
Willingness to work a flexible schedule and overtime when needed
Successful completion of a background check and drug screen is required
Required Education
High School Diploma or GED
Desired Skills
Bilingual (Spanish/English); candidates who are bilingual will be given first preference for interviews.
1‑3 years of experience in a technical call center environment or transferable skills.
Additional Information
Attendance is required for the entire training and it is fully onsite.
Upon completion of the training, contractors who demonstrate readiness will receive equipment to begin working on a hybrid basis.
Once ready and transitioned to a hybrid basis, contractors are expected to work onsite twice per week.
Training
Dates: May 11 – May 22
Time: 9:00 AM – 5:30 PM EST
Shifts Available
9:00 – 5:30 EST (Monday – Friday)
7:00 – 5:30 EST (Sunday, Monday, Tuesday, Wednesday)
10:30 – 7:00 EST (Monday – Friday)
*Listed salary ranges may vary based on experience, qualifications, and local market.
Some positions may include bonuses or other incentives.*
Pay Range $15.00 – $16.50 per hour
#J-18808-Ljbffr