User Experience Researcher Job at LeadStack Inc. in Fort Worth
LeadStack Inc., Fort Worth, TX, United States
Contract Duration
9 months (04/27/2026 to 12/31/2026)
Work Location Hybrid at Fort Worth, Texas 76155 (3 days a week onsite and 2 days work from home)
Pay Rate $75/hr - $85/hr on W2
Note : Interviews will be virtual and onsite. Contractor will be working on Internal-facing application for call center agents.
Top 3 to 5 skillsets / years of experience
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience (5+ years)
Create research strategies
that help define and work toward
product portfolio objectives and key results
(5+ years)
Use analytical tools (Adobe Analytics, Quantum Metric)
to
gather data insights
that aid and
supplement portfolio research strategies
(5+ years)
Surrounding team/key projects · · Homepage redesign.
Job Description
member of the Digital Customer Experience team
within the Customer Experience Organization. We’re a multidisciplinary UX team that drives the
user experience for our customer and employee facing applications.
In this position, you’ll work within a cross‑functional team where you’ll
influence product and design decisions
with ownership of initiatives
from inception through implementation . This role can sit in the
product focused
on delivering value to product teams or in Design Operations focused on standards and processes to scale design across the enterprise.
You’ll get to
showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy .
WHAT YOU’LL DO This list is intended to reflect the current job, but there may be additional essential functions (and certainly non‑essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.
Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using
agile methodologies.
Collaborate with
Engineering to find the most effective, expedient and efficient way to implement solutions.
Collect, analyze, present and action feedback
and manage changes to UX deliverables.
Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
Provide timely status updates
(including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
Communicate effectively with all team members to get work done.
Design the visual style, interface and interaction flow of applications and experiences
that adhere to design standards and the patterns of a design system.
Develop conceptual diagrams, wireframes, visual mockups and prototypes
that consider systems thinking and information architecture.
Create research strategies
based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in‑person testing)
to determine ease‑of‑use and comprehension of designs and ideas.
Lead end‑to‑end UX design processes, from ideation through execution.
Mentor and guide other Designers to foster growth and collaboration.
Ensure designs are responsive and adaptive for both desktop and mobile platforms.
ALL YOU’LL NEED FOR SUCCESS Minimum Qualifications – Education & Prior Job Experience
Bachelor’s degree
in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience
working closely with Engineers
from inception through implementation in an agile environment
Experience
collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and
proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Experience in
responsive, adaptive and accessible designs
Experience with
design for mobile app (iOS and Android), desktop and web applications
Preferred Qualifications – Education & Prior Job Experience
Master’s degree
in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience with
accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
Ability to adopt and contribute to
design systems and promote design standardization across the enterprise
Proven ability to work in
Product and DesignOps environments
to meet evolving organizational needs
Skills, Licenses, and Certifications
Strong skills in
modern design and prototyping tools (Figma, Adobe CC, etc.)
Advanced analytical skills
dealing with complex data problems and implementing sustainable solutions
Strong organizational skills and the ability to
label, classify and intelligently build flows and wireframes
for complex computer applications are a plus
Ability to
manage multiple concurrent projects and communicate
effectively with non‑technical users
In‑depth understanding of both
qualitative and quantitative research methods
Strong understanding of
user‑centered design principles
and a solid grasp of trends in web and app design
Familiarity with emerging technology such as generative
AI and spatial computing
Proficiency in using project management tools (Rally, Jira, Aha!, etc)
to track progress and report status
Storytelling and presentation skills
to effectively communicate design decisions
#J-18808-Ljbffr
Work Location Hybrid at Fort Worth, Texas 76155 (3 days a week onsite and 2 days work from home)
Pay Rate $75/hr - $85/hr on W2
Note : Interviews will be virtual and onsite. Contractor will be working on Internal-facing application for call center agents.
Top 3 to 5 skillsets / years of experience
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience (5+ years)
Create research strategies
that help define and work toward
product portfolio objectives and key results
(5+ years)
Use analytical tools (Adobe Analytics, Quantum Metric)
to
gather data insights
that aid and
supplement portfolio research strategies
(5+ years)
Surrounding team/key projects · · Homepage redesign.
Job Description
member of the Digital Customer Experience team
within the Customer Experience Organization. We’re a multidisciplinary UX team that drives the
user experience for our customer and employee facing applications.
In this position, you’ll work within a cross‑functional team where you’ll
influence product and design decisions
with ownership of initiatives
from inception through implementation . This role can sit in the
product focused
on delivering value to product teams or in Design Operations focused on standards and processes to scale design across the enterprise.
You’ll get to
showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy .
WHAT YOU’LL DO This list is intended to reflect the current job, but there may be additional essential functions (and certainly non‑essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.
Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using
agile methodologies.
Collaborate with
Engineering to find the most effective, expedient and efficient way to implement solutions.
Collect, analyze, present and action feedback
and manage changes to UX deliverables.
Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
Provide timely status updates
(including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
Communicate effectively with all team members to get work done.
Design the visual style, interface and interaction flow of applications and experiences
that adhere to design standards and the patterns of a design system.
Develop conceptual diagrams, wireframes, visual mockups and prototypes
that consider systems thinking and information architecture.
Create research strategies
based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in‑person testing)
to determine ease‑of‑use and comprehension of designs and ideas.
Lead end‑to‑end UX design processes, from ideation through execution.
Mentor and guide other Designers to foster growth and collaboration.
Ensure designs are responsive and adaptive for both desktop and mobile platforms.
ALL YOU’LL NEED FOR SUCCESS Minimum Qualifications – Education & Prior Job Experience
Bachelor’s degree
in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience
working closely with Engineers
from inception through implementation in an agile environment
Experience
collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and
proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Experience in
responsive, adaptive and accessible designs
Experience with
design for mobile app (iOS and Android), desktop and web applications
Preferred Qualifications – Education & Prior Job Experience
Master’s degree
in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience with
accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
Ability to adopt and contribute to
design systems and promote design standardization across the enterprise
Proven ability to work in
Product and DesignOps environments
to meet evolving organizational needs
Skills, Licenses, and Certifications
Strong skills in
modern design and prototyping tools (Figma, Adobe CC, etc.)
Advanced analytical skills
dealing with complex data problems and implementing sustainable solutions
Strong organizational skills and the ability to
label, classify and intelligently build flows and wireframes
for complex computer applications are a plus
Ability to
manage multiple concurrent projects and communicate
effectively with non‑technical users
In‑depth understanding of both
qualitative and quantitative research methods
Strong understanding of
user‑centered design principles
and a solid grasp of trends in web and app design
Familiarity with emerging technology such as generative
AI and spatial computing
Proficiency in using project management tools (Rally, Jira, Aha!, etc)
to track progress and report status
Storytelling and presentation skills
to effectively communicate design decisions
#J-18808-Ljbffr