Sr. Account Manager

Senior Account Manager (SaaS Enterprise-Level Experience Required) Location: Boston, Massachusetts – hybrid office-based (Tuesday–Thursday). Not eligible for remote work or relocation. About The Role We are hiring an experienced, enterprise-level Senior Account Manager to lead key, large‑scale client relationships. This role focuses on long‑term growth, strategic retention, and expansion within complex organizations. The Senior Account Manager will act as the strategic owner between clients and internal teams – including sales, product, and technology – to drive value and ensure client success. Responsibilities include driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships and creating tailored account strategies aligned with customer goals. Team Dynamics Commitment to Win – consistently achieve personal and professional goals Intellectual curiosity – strong desire to learn, understand, and ask thoughtful questions Critical strategic thinking – find, synthesize information, apply logic, analyze quickly to recommend Coachability – humble, acknowledges strengths and weaknesses, takes feedback, self‑diagnoses and translates into actionable solution Strong communicator Self‑starter who can work independently and with a team to secure business Passion for providing solutions to ensure clients’ success Position Duties and Responsibilities Achieve trusted advisor status and nurture relationships between accounts and internal executive teams Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape and industry trends Develop detailed account plans tied to customers’ strategic objectives, define a clear growth plan and achieve revenue targets Upsell, cross‑sell and renew accounts achieving retention and growth targets Take overall ownership of the end‑to‑end sales process utilizing MEDDPICC, coordinate and communicate cross‑functionally to align stakeholders and apply resources as needed Develop deep industry and product knowledge, command value‑based messaging to customers Required Experience, Skills, and Education Minimum 7‑10 years in similar Senior Account Manager (or combination of Senior Account Executive and Senior Account Manager) roles at a B2B SaaS company, managing enterprise‑level relationships for a multi‑million‑dollar book of business Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform) Track record of achieving retention and growth targets Proven business development and value‑based selling capabilities Strong business acumen, operational and analytical skills; understand complex business environments, structures, drivers, and manage book like a business Ability to cultivate productive client relationships with a variety of buying personas Experience developing strategic account plans aimed at creating demand Strategic thinking and tactical execution; well‑developed problem‑solving skills Sales cycle and negotiation expertise Exceptional verbal and written communication and persuasive presentation skills Local availability to work hybrid office‑based (Tuesday–Thursday) in Boston; not eligible for relocation or remote work Ability to travel as needed Preferred Experience, Skills, and Education Bachelor’s degree Compensation Base salary range $130,000 – $150,000, OTE $260,000 – $300,000, plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations worldwide have relied on Validity solutions to target, contact, engage, and retain customers. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are highly rated #1 solutions for sales and marketing professionals. The company has seen massive revenue growth, top‑tier investors, 5‑star product ratings, proven ability to acquire and integrate top tech companies, and fosters a culture of hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. Connect with us on LinkedIn, Instagram, and Twitter. Equal Opportunity Employer Validity is proud to be an equal‑opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, ancestry, national origin, citizenship, religion, age, disability, medical condition, HIV status, genetic information, military and veteran status, sex, gender identity and expression, sexual orientation, marital status, parental status and any other characteristic protected by applicable law. Applicant Privacy Notice Please review our Applicant Privacy Notice before submitting any information. #J-18808-Ljbffr