Regional Marketing Manager, San Francisco Bay Area

Job Description Who We’re Looking For We’re hiring a confident, creative, data‑driven Regional Marketing Manager to own and scale Bay Area marketing and position Zendesk as the leader in AI for Service. This is a high‑visibility role with regular executive exposure and frequent customer‑facing moments: perfect for someone who wants to shape a category, accelerate pipeline, and create unforgettable in‑person experiences that make competitors jealous. You’ll be equal parts strategist and doer—designing regional go‑to‑market plans, partnering tightly with Enterprise sales to drive deals, and inventing new ways to engage prospects and customers. You love testing new formats, iterating quickly on what works, and turning experimental programs into repeatable revenue engines. If you bring big ideas to brainstorms, execute relentlessly, and measure everything, you’ll thrive here. If you’re excited about continuing to build and innovate, influencing at the executive level, and creating bold, revenue‑driving experiences—let’s talk. What you’ll be doing Event Strategy and Creation: Develop and execute a strategic annual event plan in collaboration with the wider Field Marketing Team, including executive dinners, roundtables, roadshows, and third‑party events that generate pipeline and accelerate deals. Program Ownership & Execution: Own end‑to‑end delivery of field marketing programs—creative strategy, logistics, onsite management, internal communications, sales enablement, and integrated promotional plans before, during, and after events to ensure seamless execution and measurable impact. Sales Partnership: Collaborate closely with sales leadership and account teams to translate territory goals into a Bay Area growth strategy and quarterly plans. Event Messaging: Partner with product marketing, leadership, and subject matter experts to integrate thought leadership and business priority messaging into events and to craft compelling promotion materials across email, social media, OOH promotions, landing pages, and post‑event follow‑up communications. Data‑Driven Approach: Own measurement and reporting against established KPIs, conduct post‑event performance analysis, and translate insights into clear recommendations to optimize event strategy, execution, and ROI. Budget Management: Efficiently manage the event budget, track expenses, and maximize ROI for each event. Team Collaboration: Lead and inspire cross‑functional teams, fostering a collaborative work environment to achieve event goals and objectives. Innovation: Pilot new event types, formats, and vendors across physical and virtual events to set Zendesk apart, maximize impact, and achieve business objectives. What you bring to the role Deep experience in a field marketing role, partnering closely with enterprise & commercial sales teams. Demonstrated executive presence and comfort engaging C‑level and VP stakeholders & customers—you can represent Zendesk at the highest levels. Proven track record planning and executing events of all types, from small, intimate dinners to larger roadshows. Strong project management and cross‑functional collaboration skills; able to run programs end‑to‑end with attention to detail. Data‑driven mindset: able to define KPIs, analyze results, and translate insights into improvements. Excellent written and verbal communication, presentation skills, and seller enablement capabilities. Self‑starter who thrives in fast‑moving environments and can operate autonomously while partnering effectively across teams. An A‑player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. Minimum Qualifications 6+ years of field marketing experience in B2B SaaS, with demonstrable results tied to pipeline and revenue. Strong event experience: conceptualizing and delivering in‑person events and executive programs. Excellent project management skills and experience running cross‑functional programs end‑to‑end. Comfortable using data to measure performance and inform decisions. Exceptional verbal and written communication and presentation skills; poised and persuasive in executive settings. Ability to travel within the Bay Area and occasionally beyond in North America as needed (up to 20%). Preferred Qualifications Exceptional executive presence and cross‑functional influence; thrives in matrixed environments where coordination and clarity are key. History of leveraging AI tools or automation to optimize event outreach, registration, and measurement. Strong analytical and storytelling skills—able to connect campaign data, pipeline metrics, and field feedback into actionable insights. Ability to thrive in a fast‑paced, high‑growth, and collaborative environment. Demonstrated experience managing marketing budgets and vendor relationships. Passion for customer experience and Zendesk’s mission to improve service for businesses and their customers. Proficiency in Google Suite, Salesforce, Splash, and Tableau. Compensation US annualized base salary range: $141,000.00–$211,000.00. This position may also be eligible for bonus, benefits, or related incentives. Salary offer will be based on job‑related capabilities, experience, and location. Work Arrangement Hybrid: this role requires attendance at the local office part of the week. The specific in‑office schedule will be determined by the hiring manager. Remote work is allowed for the remainder of the week. Equal Opportunity Employer Zendesk is an equal‑opportunity employer committed to diversity and inclusion. All employment is provided on the basis of merit, without regard to race, color, religion, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, age, marital status, or disability. Additionally, Zendesk is an AA/EEO/Disabled/Veterans employer. If you live in the United States and need more information about your EEO rights, please click the provided link. We also provide reasonable accommodations for applicants with disabilities and disabled veterans. About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. Recruitment Scam Alerts We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. Scammers may ask for money or personal information by offering fake job opportunities via email, text, or social media. Official Zendesk communications occur only through @zendesk.com email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com. #J-18808-Ljbffr