Customer Service Representative / Inside Sales Coordinator
One Hour Heating & Air Conditioning, Ogden, UT, United States
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This position answers incoming client telephone calls, makes outbound calls to existing clients and assists with the supervision and dispatching of all scheduled service and maintenance calls. Job duties include: Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs, and schedule future appointments Makes outbound calls to customers that have completed request forms. Minimum requirements include: High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred Flexible work from home options available. Compensation: $13.00 - $15.00 per hour
This position answers incoming client telephone calls, makes outbound calls to existing clients and assists with the supervision and dispatching of all scheduled service and maintenance calls. Job duties include: Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs, and schedule future appointments Makes outbound calls to customers that have completed request forms. Minimum requirements include: High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred Flexible work from home options available. Compensation: $13.00 - $15.00 per hour