Carrier Account Coordinator
Spot, Tempe, AZ, United States
Carrier Account Coordinator
Tempe, Arizona, United States Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About The Role
The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness. Responsibilities
Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution. Ensure consistent operations by following established business processes. Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics. Answering incoming calls, auditing load information, and entering load data when booking loads. Tracking and tracing booked shipments, as needed. Qualifications
Bachelor's degree preferred Previous sales or 2+ years of customer service experience. Skills
Proficient in Microsoft Office Suite. Ability to thrive in a fast-paced environment and meet performance metrics. Strong communication skills
persuasiveness, assertiveness, confidence, resiliency Entrepreneurial and competitive spirit, passion, self-motivation. Organization and attention to detail. Adaptability, multi-tasking ability, sense of urgency. Confident decision-making skills, problem-solving ability, and issue resolution. Additional Information
This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible Onsite 5 days a week - Tempe, Arizona $23-$25 an hr depending on experience
Tempe, Arizona, United States Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About The Role
The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness. Responsibilities
Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution. Ensure consistent operations by following established business processes. Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics. Answering incoming calls, auditing load information, and entering load data when booking loads. Tracking and tracing booked shipments, as needed. Qualifications
Bachelor's degree preferred Previous sales or 2+ years of customer service experience. Skills
Proficient in Microsoft Office Suite. Ability to thrive in a fast-paced environment and meet performance metrics. Strong communication skills
persuasiveness, assertiveness, confidence, resiliency Entrepreneurial and competitive spirit, passion, self-motivation. Organization and attention to detail. Adaptability, multi-tasking ability, sense of urgency. Confident decision-making skills, problem-solving ability, and issue resolution. Additional Information
This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible Onsite 5 days a week - Tempe, Arizona $23-$25 an hr depending on experience