Automotive Customer Service Representative
Hubler Chevrolet, Indianapolis, IN, United States
Automotive Customer Service Representative
Hubler Chevrolet is a leading automotive dealership dedicated to providing exceptional customer service and quality vehicle maintenance. We offer competitive pay, comprehensive training, and a professional work environment. Job Details
Salary: $29,600 to $37,440 per year Job Type: Full Time Location: Indianapolis, IN 46227 Position Summary
We are seeking an organized and customer-focused Automotive Customer Service Representative. This role involves administrative tasks and customer service duties, including processing warranty paperwork, scheduling service appointments, and supporting cashier and rental agent functions. Strong communication skills and the ability to work in both office and retail settings are essential. Primary Duties and Responsibilities
Process warranty documentation to ensure compliance with factory or distributor requirements. Provide backup assistance for the service cashier and rental agent when needed. Stay updated on factory recalls and relevant service announcements. Manage outstanding warranty claims effectively. Maintain accurate records for services and customers according to warranty policies. Answer incoming calls using provided scripts and schedule sales or service appointments. Make outbound calls to set appointments and arrange necessary follow-ups. Use scripted communication to engage customers for appointment scheduling and confirmations. Reschedule missed appointments and plan future customer contacts as required. Keep customer information current in the database. Generate and send letters, postcards, and emails for follow-up reminders as scheduled. Respond promptly to customer inquiries from the website. Contact internet customers via phone and email to arrange appointments and conduct follow-ups. Notify appropriate departments when appointments are scheduled. Consistently meet or exceed monthly performance targets. Work Hours
This is a full-time role requiring an 8-hour shift. Equal Opportunity Employer
Hubler Chevrolet is an Equal Opportunity Employer and maintains a drug-free workplace. Duties may be modified to meet business needs. How to Apply
Experience coding warranty repair orders using correct warranty codes. Ability to provide backup support for cashier and rental agent responsibilities. Strong customer service skills with a positive attitude. Proficient computer skills. Excellent verbal and written communication abilities. Ability to follow directions with minimal supervision. Strong organizational skills and attention to detail. Capability to understand and adhere to established processes. Commitment to effective customer follow-up procedures. Availability to work an 8-hour shift. Experience scanning service documents into digital file systems is preferred. What We Offer:
Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an
Equal Opportunity Employer
and a
drug-free workplace .
Hubler Chevrolet is a leading automotive dealership dedicated to providing exceptional customer service and quality vehicle maintenance. We offer competitive pay, comprehensive training, and a professional work environment. Job Details
Salary: $29,600 to $37,440 per year Job Type: Full Time Location: Indianapolis, IN 46227 Position Summary
We are seeking an organized and customer-focused Automotive Customer Service Representative. This role involves administrative tasks and customer service duties, including processing warranty paperwork, scheduling service appointments, and supporting cashier and rental agent functions. Strong communication skills and the ability to work in both office and retail settings are essential. Primary Duties and Responsibilities
Process warranty documentation to ensure compliance with factory or distributor requirements. Provide backup assistance for the service cashier and rental agent when needed. Stay updated on factory recalls and relevant service announcements. Manage outstanding warranty claims effectively. Maintain accurate records for services and customers according to warranty policies. Answer incoming calls using provided scripts and schedule sales or service appointments. Make outbound calls to set appointments and arrange necessary follow-ups. Use scripted communication to engage customers for appointment scheduling and confirmations. Reschedule missed appointments and plan future customer contacts as required. Keep customer information current in the database. Generate and send letters, postcards, and emails for follow-up reminders as scheduled. Respond promptly to customer inquiries from the website. Contact internet customers via phone and email to arrange appointments and conduct follow-ups. Notify appropriate departments when appointments are scheduled. Consistently meet or exceed monthly performance targets. Work Hours
This is a full-time role requiring an 8-hour shift. Equal Opportunity Employer
Hubler Chevrolet is an Equal Opportunity Employer and maintains a drug-free workplace. Duties may be modified to meet business needs. How to Apply
Experience coding warranty repair orders using correct warranty codes. Ability to provide backup support for cashier and rental agent responsibilities. Strong customer service skills with a positive attitude. Proficient computer skills. Excellent verbal and written communication abilities. Ability to follow directions with minimal supervision. Strong organizational skills and attention to detail. Capability to understand and adhere to established processes. Commitment to effective customer follow-up procedures. Availability to work an 8-hour shift. Experience scanning service documents into digital file systems is preferred. What We Offer:
Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an
Equal Opportunity Employer
and a
drug-free workplace .