North American Truck & Trailer, Inc. is hiring: Service Writer in Sioux City
North American Truck & Trailer, Inc., Sioux City, IA, United States
Service Writer
Diesel Shop
Sioux City Truck & Trailer is looking to hire a Service Writer. The Service Writer is the front line of our diesel service operation, responsible for coordinating repairs for heavy-duty trucks and equipment. This role bridges communication between drivers, fleet managers, and diesel technicians to ensure efficient, accurate, and timely service. Key Responsibilities: Greet drivers and customers; gather detailed information on truck or equipment issues Open and manage repair orders for diesel trucks, trailers, and heavy equipment Communicate clearly with diesel technicians regarding diagnostics and repairs Prepare accurate estimates for labor, parts, and repair timelines Keep customers and/or fleet managers updated throughout the repair process Recommend preventative maintenance and additional repairs when needed Coordinate parts ordering and availability Process invoices and close out work orders Maintain organized service records and compliance documentation Required Skills & Qualifications: Strong customer service and communication skills Working knowledge of diesel engines, trucks, and/or heavy equipment Ability to prioritize and multitask in a fast-paced shop environment Basic computer skills (service software, parts systems, etc.) Attention to detail and problem-solving mindset Preferred Experience: Experience in a diesel shop, trucking company, or fleet maintenance environment Familiarity with Class 68 trucks, trailers, and DOT requirements Background in service advising, dispatching, or parts coordination Work Environment: Busy diesel repair shop with frequent driver interaction Fast-paced, team-driven atmosphere Mix of office duties and shop coordination Benefits available the 1st of the month following date of hire: 401(k) retirement plan with company match Medical, Dental, and Vision Insurance Life Insurance Short- and Long-Term Disability Insurance Paid Vacation, Sick, and Holidays OEM Training Incentive for Parts & Service personnel Discount on Parts/Labor and Vehicle Purchases Employee Referral Bonus Professional work environment To apply please email resume to Cheryl Rierson at Cheryl.rierson@nattinc.com
Diesel Shop
Sioux City Truck & Trailer is looking to hire a Service Writer. The Service Writer is the front line of our diesel service operation, responsible for coordinating repairs for heavy-duty trucks and equipment. This role bridges communication between drivers, fleet managers, and diesel technicians to ensure efficient, accurate, and timely service. Key Responsibilities: Greet drivers and customers; gather detailed information on truck or equipment issues Open and manage repair orders for diesel trucks, trailers, and heavy equipment Communicate clearly with diesel technicians regarding diagnostics and repairs Prepare accurate estimates for labor, parts, and repair timelines Keep customers and/or fleet managers updated throughout the repair process Recommend preventative maintenance and additional repairs when needed Coordinate parts ordering and availability Process invoices and close out work orders Maintain organized service records and compliance documentation Required Skills & Qualifications: Strong customer service and communication skills Working knowledge of diesel engines, trucks, and/or heavy equipment Ability to prioritize and multitask in a fast-paced shop environment Basic computer skills (service software, parts systems, etc.) Attention to detail and problem-solving mindset Preferred Experience: Experience in a diesel shop, trucking company, or fleet maintenance environment Familiarity with Class 68 trucks, trailers, and DOT requirements Background in service advising, dispatching, or parts coordination Work Environment: Busy diesel repair shop with frequent driver interaction Fast-paced, team-driven atmosphere Mix of office duties and shop coordination Benefits available the 1st of the month following date of hire: 401(k) retirement plan with company match Medical, Dental, and Vision Insurance Life Insurance Short- and Long-Term Disability Insurance Paid Vacation, Sick, and Holidays OEM Training Incentive for Parts & Service personnel Discount on Parts/Labor and Vehicle Purchases Employee Referral Bonus Professional work environment To apply please email resume to Cheryl Rierson at Cheryl.rierson@nattinc.com