Director of Enterprise Solutions
Capital Credit Union, De Pere, WI, United States
Position Purpose
Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by providing leadership, vision, and strategic direction for Enterprise Solutions.
This role oversees the technology/business systems, processes, and experiences that support the Credit Union's Core, Lending, Digital, Enterprise, and DevOps domains. This includes responsibility for product strategy, business systems optimization, cross functional process ownership, platform integrations, and continuous improvement that drives exceptional member and employee experiences.
The Director of Enterprise Solutions ensures that technology solutions align with organizational goals, regulatory expectations, industry best practices, and operational excellence standards.
Essential Responsibilities
Strategic Leadership & Domain Governance Establish and execute a strategic roadmap for Enterprise Solutions across all domains (Core, Lending, Digital, Enterprise, DevOps). Ensure systems and processes align with organizational goals, regulatory requirements, and strategic initiatives. Define standards for business system ownership, lifecycle management, integrations, and cross-functional workflow design. Anticipate future needs and trends to drive innovation and scale. Product & Systems Management
Oversee Product Managers and Business Systems Analysts responsible for implementation, maintenance, and continuous improvement of systems and workflows in assigned domains. Ensure comprehensive and proactive management of product lifecycles, including updates, enhancements, vendor roadmaps, and optimization opportunities. Maintain strong relationships with strategic vendors, coordinate escalations, SLAs, and contract renewals with Procurement and Legal. Change Management Leadership
Own change management practices related to enterprise platforms, including communications, training, documentation, UAT, and risk assessment. Ensure structured, predictable, and well communicated system changes with minimal operational disruption. Champion organizational readiness across all impacted business units. Operational Excellence & Escalation Management
Serve as a Tier 2 and Tier 3 escalation point for system issues, outages, and cross platform incidents working with each domain and assigned team members. Partner closely with Cybersecurity, Infrastructure, and Support Desk teams to diagnose and resolve complex incidents. Provide leadership during critical outages, performing root cause analysis and post incident reviews. Process Optimization & Continuous Improvement
Drive process redesign and operational improvements across Core, Lending, Digital, Enterprise, and DevOps systems. Promote automation, integration, and streamlined workflows that enhance efficiency and member experience. Ensure consistent, accurate documentation of business processes, system configurations, and operational procedures. Partnership & Collaboration
Work cross functionally with Lending, Retail, Finance, Risk, Digital Banking, Marketing, and other business partners to understand friction points and opportunities. Ensure technology solutions support strategic priorities and business outcomes. Collaborate with Cybersecurity and Risk Management to ensure compliance and operational resiliency. Team Leadership & Development
Lead and develop a high performing team of Product Managers, Business Systems Analysts, and the Director of Digital & DevOps. Foster a culture of collaboration, accountability, innovation, and professional growth. Set clear expectations, performance goals, and development pathways. Project Engagement
Act as a key resource and subject matter expert in project execution and delivery. Provide domain expertise, requires clarity, and solution direction for cross functional initiatives. Support project prioritization through business value assessment and risk analysis. Reporting & Analytics
Monitor domain performance, system health, adoption metrics, and user satisfaction. Provide clear, concise updates to leadership and business stakeholders. Use data driven insights to inform prioritization and strategic decisions. Necessary Experience and Qualifications
Bachelor's degree in Management Information Systems, Information Technology, Computer Science, Business, or related field required. 5+ years of experience in product management, business systems leadership, enterprise platforms, or similar domains. 3+ years of experience leading cross-functional technology or product teams. Proven ability to translate business needs into actionable technology strategies. Experience managing escalations, outages, and complex technical incidents. Excellent communication, facilitation, and relationship building skills. Demonstrated ability to lead organizational change and continuous improvement initiatives. Required Qualifications
Financial Institution industry experience, preferably with a focus on Credit Union management. Strong influential management skills; ability to work cooperatively at all levels in a matrix environment to build consensus and maintain the positive relationships required to accomplish organizational goals across the management team; demonstrates initiative; must be results oriented; and demonstrate leadership for process harmonization across the organization. Excellent communication, collaboration, and interpersonal/team effectiveness skills. Business acumen: ability to think from an overall "best-of-breed, best for the business" perspective. Excellent decision-making skills; ability to negotiate and balance decisions and manage competing priorities across multiple functional areas. Budget, cost and profitability management skills. Credibility as a senior-level project leader. Strategic Thinking: ability to juggle multiple goals and deadlines within the context of the big picture. Team Leadership & Development: ability to mentor, coach and effectively transfer expertise to others. Demonstrates resilience, adaptability, and resourcefulness in complex or high-pressure situations. Desired Qualifications
Self-motivated with a passion to succeed. Excellent facilitation and issue resolution skills. Ability to work independently or collaboratively to determine and develop approaches to solutions with very little to no supervision or direction. Experience providing work direction and leadership to people and teams in a management role. Work Environment and Physical Requirements
Office environment with moderate to high level of noise; Frequent use of telephones, copier, computer, fax machine, and other office machines. Frequent mental and visual concentration. Ability to concentrate and pay close attention to detail for over 90 percent of work time. Some work to be performed outside of normal business hours. Prolonged sitting or standing, and ability to stay in one place or work in a confined area for extended periods. Minimal lifting of up to 25 pounds. Required to interact with a computer and communicate with peers and co-workers.
The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by providing leadership, vision, and strategic direction for Enterprise Solutions.
This role oversees the technology/business systems, processes, and experiences that support the Credit Union's Core, Lending, Digital, Enterprise, and DevOps domains. This includes responsibility for product strategy, business systems optimization, cross functional process ownership, platform integrations, and continuous improvement that drives exceptional member and employee experiences.
The Director of Enterprise Solutions ensures that technology solutions align with organizational goals, regulatory expectations, industry best practices, and operational excellence standards.
Essential Responsibilities
Strategic Leadership & Domain Governance Establish and execute a strategic roadmap for Enterprise Solutions across all domains (Core, Lending, Digital, Enterprise, DevOps). Ensure systems and processes align with organizational goals, regulatory requirements, and strategic initiatives. Define standards for business system ownership, lifecycle management, integrations, and cross-functional workflow design. Anticipate future needs and trends to drive innovation and scale. Product & Systems Management
Oversee Product Managers and Business Systems Analysts responsible for implementation, maintenance, and continuous improvement of systems and workflows in assigned domains. Ensure comprehensive and proactive management of product lifecycles, including updates, enhancements, vendor roadmaps, and optimization opportunities. Maintain strong relationships with strategic vendors, coordinate escalations, SLAs, and contract renewals with Procurement and Legal. Change Management Leadership
Own change management practices related to enterprise platforms, including communications, training, documentation, UAT, and risk assessment. Ensure structured, predictable, and well communicated system changes with minimal operational disruption. Champion organizational readiness across all impacted business units. Operational Excellence & Escalation Management
Serve as a Tier 2 and Tier 3 escalation point for system issues, outages, and cross platform incidents working with each domain and assigned team members. Partner closely with Cybersecurity, Infrastructure, and Support Desk teams to diagnose and resolve complex incidents. Provide leadership during critical outages, performing root cause analysis and post incident reviews. Process Optimization & Continuous Improvement
Drive process redesign and operational improvements across Core, Lending, Digital, Enterprise, and DevOps systems. Promote automation, integration, and streamlined workflows that enhance efficiency and member experience. Ensure consistent, accurate documentation of business processes, system configurations, and operational procedures. Partnership & Collaboration
Work cross functionally with Lending, Retail, Finance, Risk, Digital Banking, Marketing, and other business partners to understand friction points and opportunities. Ensure technology solutions support strategic priorities and business outcomes. Collaborate with Cybersecurity and Risk Management to ensure compliance and operational resiliency. Team Leadership & Development
Lead and develop a high performing team of Product Managers, Business Systems Analysts, and the Director of Digital & DevOps. Foster a culture of collaboration, accountability, innovation, and professional growth. Set clear expectations, performance goals, and development pathways. Project Engagement
Act as a key resource and subject matter expert in project execution and delivery. Provide domain expertise, requires clarity, and solution direction for cross functional initiatives. Support project prioritization through business value assessment and risk analysis. Reporting & Analytics
Monitor domain performance, system health, adoption metrics, and user satisfaction. Provide clear, concise updates to leadership and business stakeholders. Use data driven insights to inform prioritization and strategic decisions. Necessary Experience and Qualifications
Bachelor's degree in Management Information Systems, Information Technology, Computer Science, Business, or related field required. 5+ years of experience in product management, business systems leadership, enterprise platforms, or similar domains. 3+ years of experience leading cross-functional technology or product teams. Proven ability to translate business needs into actionable technology strategies. Experience managing escalations, outages, and complex technical incidents. Excellent communication, facilitation, and relationship building skills. Demonstrated ability to lead organizational change and continuous improvement initiatives. Required Qualifications
Financial Institution industry experience, preferably with a focus on Credit Union management. Strong influential management skills; ability to work cooperatively at all levels in a matrix environment to build consensus and maintain the positive relationships required to accomplish organizational goals across the management team; demonstrates initiative; must be results oriented; and demonstrate leadership for process harmonization across the organization. Excellent communication, collaboration, and interpersonal/team effectiveness skills. Business acumen: ability to think from an overall "best-of-breed, best for the business" perspective. Excellent decision-making skills; ability to negotiate and balance decisions and manage competing priorities across multiple functional areas. Budget, cost and profitability management skills. Credibility as a senior-level project leader. Strategic Thinking: ability to juggle multiple goals and deadlines within the context of the big picture. Team Leadership & Development: ability to mentor, coach and effectively transfer expertise to others. Demonstrates resilience, adaptability, and resourcefulness in complex or high-pressure situations. Desired Qualifications
Self-motivated with a passion to succeed. Excellent facilitation and issue resolution skills. Ability to work independently or collaboratively to determine and develop approaches to solutions with very little to no supervision or direction. Experience providing work direction and leadership to people and teams in a management role. Work Environment and Physical Requirements
Office environment with moderate to high level of noise; Frequent use of telephones, copier, computer, fax machine, and other office machines. Frequent mental and visual concentration. Ability to concentrate and pay close attention to detail for over 90 percent of work time. Some work to be performed outside of normal business hours. Prolonged sitting or standing, and ability to stay in one place or work in a confined area for extended periods. Minimal lifting of up to 25 pounds. Required to interact with a computer and communicate with peers and co-workers.
The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.