Bilingual (French/English) Customer Service Representative (WFH/Hybrid)
Centah Inc., Fort Lauderdale, FL, United States
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry‑leading platform is a full‑service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role We are looking for an enthusiastic and self‑motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast‑paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Hybrid position: Work from home status is only granted if criteria are met, after completing 2 weeks of in‑office onboarding/training. It is a requirement of employment to reside within driving distance of our Fort Lauderdale office in case an in‑office visit is needed or in case work from home status is ever rescinded.
Responsibilities
Answer incoming calls and respond to customers' requests
Work in a fast‑paced environment
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication skills on a consistent basis
Identify and elevate issues to supervisors
Adapt to fast‑changing guidelines with customers
Inform clients by explaining procedures, answering questions, and providing information
Maintain and improve quality results by adhering to standards and guidelines
Requirements
High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred.
Excellent oral and written communication skills.
Ability to multitask on phone, computer, and keyboard simultaneously.
Ability to type at least 25 words per minute is preferred.
Experience in providing exceptional customer service and maintaining established quality requirements.
Must pass a background check.
Fluent in both English and Standard French (Standard French only, not French Creole).
Benefits
Opportunity to continue working from home in our post‑pandemic workplace
Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service, with company match of up to 4%
Paid Time Off – Earn 10 days per year after 90‑day probationary period
$200 Monthly Incentive Bonus Plan
Weekly/monthly gift card drawings/contests for meeting goals
Career learning and development programs
Casual dress code
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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About the role We are looking for an enthusiastic and self‑motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast‑paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Hybrid position: Work from home status is only granted if criteria are met, after completing 2 weeks of in‑office onboarding/training. It is a requirement of employment to reside within driving distance of our Fort Lauderdale office in case an in‑office visit is needed or in case work from home status is ever rescinded.
Responsibilities
Answer incoming calls and respond to customers' requests
Work in a fast‑paced environment
Book appointments for members with a high degree of data accuracy
Maintain excellent written and verbal communication skills on a consistent basis
Identify and elevate issues to supervisors
Adapt to fast‑changing guidelines with customers
Inform clients by explaining procedures, answering questions, and providing information
Maintain and improve quality results by adhering to standards and guidelines
Requirements
High school graduate or G.E.D.
Minimum of one year experience in an inbound/outbound call center or retail environment is preferred.
Excellent oral and written communication skills.
Ability to multitask on phone, computer, and keyboard simultaneously.
Ability to type at least 25 words per minute is preferred.
Experience in providing exceptional customer service and maintaining established quality requirements.
Must pass a background check.
Fluent in both English and Standard French (Standard French only, not French Creole).
Benefits
Opportunity to continue working from home in our post‑pandemic workplace
Eligible for Medical, Dental, and Vision after 60 days of continuous employment
$15,000 Life Insurance (Company Paid)
401K plan eligibility after 1 year of service, with company match of up to 4%
Paid Time Off – Earn 10 days per year after 90‑day probationary period
$200 Monthly Incentive Bonus Plan
Weekly/monthly gift card drawings/contests for meeting goals
Career learning and development programs
Casual dress code
Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
#J-18808-Ljbffr