Claims Representative
Nobilis Group, Inc., Granite Heights, WI, United States
Please note: You will be required to come on-site for training for a maximum of two weeks before transitioning to remote work. Must be located in DFW.
Claims Representative Nobilis Group is a rapidly growing company focused on delivering outstanding customer experiences through innovative solutions and exceptional service. We are seeking a dependable, detail-oriented, and customer-focused Claims Representative to join our team. If you're a self-starter who thrives in a fast-paced environment and enjoys solving problems with care and efficiency, we want to hear from you.
Key Responsibilities
Accurately process and manage incoming claims with professionalism and urgency
Provide exceptional customer service to clients via phone, email, or chat
Investigate, evaluate, and resolve claim issues in a timely manner
Maintain detailed records and documentation for each claim
Communicate effectively with internal departments and external partners
Identify opportunities to improve processes and elevate complex issues when needed
Maintain confidentiality and adhere to compliance standards and procedures
Qualifications Must-Haves
Strong attention to detail and accuracy
High level of dependability and accountability
Excellent customer service and listening skills
Self-motivated with a proactive approach to work
Strong problem-solving and critical thinking abilities
Ability to work independently in a remote environment
Comfortable working with claim systems and basic office software
Nice-to-Haves
Previous call center experience
Prior experience in customer service or claims-related roles
$20 per hour
Full medical, dental, and vision benefit options
FSA programs
Paid Life and AD&D insurance
401(k) and Roth 401(k) with matching employer contributions
Work Setup
Training:
Up to 2 weeks onsite at Nobilis Group’s headquarters in Las Colinas (Irving, TX); flexible training hours but must complete 8 hours/day
Post-training:
Fully remote; standard hours are 8:30 AM – 5:30 PM (subject to change based on seniority)
Interview Process
Employment assessment (serves as initial interview)
Virtual interview with hiring manager
Potential second-round virtual interview with team
#J-18808-Ljbffr
Claims Representative Nobilis Group is a rapidly growing company focused on delivering outstanding customer experiences through innovative solutions and exceptional service. We are seeking a dependable, detail-oriented, and customer-focused Claims Representative to join our team. If you're a self-starter who thrives in a fast-paced environment and enjoys solving problems with care and efficiency, we want to hear from you.
Key Responsibilities
Accurately process and manage incoming claims with professionalism and urgency
Provide exceptional customer service to clients via phone, email, or chat
Investigate, evaluate, and resolve claim issues in a timely manner
Maintain detailed records and documentation for each claim
Communicate effectively with internal departments and external partners
Identify opportunities to improve processes and elevate complex issues when needed
Maintain confidentiality and adhere to compliance standards and procedures
Qualifications Must-Haves
Strong attention to detail and accuracy
High level of dependability and accountability
Excellent customer service and listening skills
Self-motivated with a proactive approach to work
Strong problem-solving and critical thinking abilities
Ability to work independently in a remote environment
Comfortable working with claim systems and basic office software
Nice-to-Haves
Previous call center experience
Prior experience in customer service or claims-related roles
$20 per hour
Full medical, dental, and vision benefit options
FSA programs
Paid Life and AD&D insurance
401(k) and Roth 401(k) with matching employer contributions
Work Setup
Training:
Up to 2 weeks onsite at Nobilis Group’s headquarters in Las Colinas (Irving, TX); flexible training hours but must complete 8 hours/day
Post-training:
Fully remote; standard hours are 8:30 AM – 5:30 PM (subject to change based on seniority)
Interview Process
Employment assessment (serves as initial interview)
Virtual interview with hiring manager
Potential second-round virtual interview with team
#J-18808-Ljbffr