Collections Specialist
Airgas, Independence, OH, United States
Collections Specialist (Evergreen) – Independence, OH
Location: Independence, OH – Rockside Woods Blvd – Management – AMG-Corp
Schedule: Hybrid (Upon training completion)
Pay: $22 per hour
About the Role The Collections Specialist is responsible for protecting Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs.
Responsibilities
Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary.
Assist in resolving non‑payment issues.
Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non‑payment issues, and customer disputes.
Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate.
Qualifications
Demonstrated excellence in oral and written communication and interpersonal skills, with the ability to adapt communication style to various customer situations.
Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
Customer‑focused behavior, including building positive relationships and understanding customer needs.
Ability to handle challenging situations diplomatically and professionally.
Strong analytical and problem‑solving skills, with the ability to make independent decisions and to escalat(e) issues when necessary.
Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
High School Diploma/GED required. Associate's/Bachelor's degree preferred.
Benefits Airgas offers a comprehensive benefits package including medical, dental, vision, life, AD&D, short‑term and long‑term disability insurance, vacation, sick, paid holidays, 401(k) retirement plan with company match, tuition assistance, and more. Benefits begin after 30 days of employment.
Equal Employment Opportunity We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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Location: Independence, OH – Rockside Woods Blvd – Management – AMG-Corp
Schedule: Hybrid (Upon training completion)
Pay: $22 per hour
About the Role The Collections Specialist is responsible for protecting Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs.
Responsibilities
Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary.
Assist in resolving non‑payment issues.
Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non‑payment issues, and customer disputes.
Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate.
Qualifications
Demonstrated excellence in oral and written communication and interpersonal skills, with the ability to adapt communication style to various customer situations.
Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
Customer‑focused behavior, including building positive relationships and understanding customer needs.
Ability to handle challenging situations diplomatically and professionally.
Strong analytical and problem‑solving skills, with the ability to make independent decisions and to escalat(e) issues when necessary.
Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
High School Diploma/GED required. Associate's/Bachelor's degree preferred.
Benefits Airgas offers a comprehensive benefits package including medical, dental, vision, life, AD&D, short‑term and long‑term disability insurance, vacation, sick, paid holidays, 401(k) retirement plan with company match, tuition assistance, and more. Benefits begin after 30 days of employment.
Equal Employment Opportunity We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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